Erica Luu Email & Phone Number

Quality Assurance

Exceptional squad delivery of assigned enquiries tracked through Quarterly Business Review (QBR)Performing user acceptance testingComplying with policy and procedure and achieving my targets for the daySuccessfully and consistently delivered reliable, high quality outcomesEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutionsJIRA and Confluence experienceProject implementation… Show more Exceptional squad delivery of assigned enquiries tracked through Quarterly Business Review (QBR)Performing user acceptance testingComplying with policy and procedure and achieving my targets for the daySuccessfully and consistently delivered reliable, high quality outcomesEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutionsJIRA and Confluence experienceProject implementation experienceExperience working with a variety of stakeholders across multidisciplined teamsCollaborating/Working closely with stakeholders and projectManagers to deliver changes and monitoring feedback Show less

Consistent, delivering on challenging, stretch goals while meeting all requirements of their roleSubject Matter Expert within Business Banking fieldAlways aiming for a ‘first point resolution’ on all calls and keeping the client at the center of everythingUpdated and maintained Standard Operating Procedure's for Business products from a Product standpointTraining and Facilitation experienceResolving complex and complicated challenges and problemsProviding leadership… Show more Consistent, delivering on challenging, stretch goals while meeting all requirements of their roleSubject Matter Expert within Business Banking fieldAlways aiming for a ‘first point resolution’ on all calls and keeping the client at the center of everythingUpdated and maintained Standard Operating Procedure's for Business products from a Product standpointTraining and Facilitation experienceResolving complex and complicated challenges and problemsProviding leadership, training, coaching, and guidance to junior staffDocumenting and communicating the results Show less

Eveleigh, New South Wales, Australia

Frontline Support in Business Contact CentreExtensive Business Product (Business Lending, Transactional Products, and Investment Product) KnowledgeBank Guarantee expertiseAsking the right questions to uncover the customers’ needs and in turn recommend the right product/s and solution/s for themComplying with policy and procedureYear to date stats:Consistently met all KPI target expectations delivered high qualityoutcomes on all extra responsibilities while still… Show more Frontline Support in Business Contact CentreExtensive Business Product (Business Lending, Transactional Products, and Investment Product) KnowledgeBank Guarantee expertiseAsking the right questions to uncover the customers’ needs and in turn recommend the right product/s and solution/s for themComplying with policy and procedureYear to date stats:Consistently met all KPI target expectations delivered high qualityoutcomes on all extra responsibilities while still meeting all requirements Show less

Fairfield, Sydney, Australia

Settlements, dealing with classified documents, secretarial duties, reception and admin work.

Cabramatta

Monitors main entry to ensure all guests, staff, clients, and sale consultants are greeted with respect. Administration duties as required. Performs other clerical duties as needed, such as data entry, filing, and photocopying.Answers multi-line phones and transfers to the appropriate person or department.

Fairfield

Maintaining confidentiality at all times. Dealing with a vast variety of clientele, answering all incoming calls and forwarding to the correct person.