Erica Maualaivao Email & Phone Number

Australia

Commercial and Finance

• Established the functional foundations i.e. functional processes, project kits, team structure and job descriptions, project objectives, and scope. Established and managed cross-functional resource schedules and calendars, and project pipeline and inflight calendar. Provided changes to the structure and processes when needed when found to be inefficient.• Appointed five Project Managers (PM) and provided Team Leader training and PM onboarding; have provided support in the planning and designing of Projects as well as deadlines and milestones via Gantt Chart; played an advisory and mentor role to PMs.• Established a dedicated team for Community Management which involve member recruitment, training, and onboarding, KPI development, annual plan, and calendar development for the function. • Currently looking to restructure and revitalize the Human Resource Structure and Processes; have defined main HR activities, HR processes, and HR v Volunteer touchpoints (Volunteer Lifecycle) which received stakeholder approval to be implemented. Have established Job Descriptions and KPIs for members and currently in the process of building the HR team and allocating roles. Provided documentation to team who are implementing the structure and processes. • Managed the whole Project Function – received reports from Project Managers and communicated updates to Board Members of projects in flight and in pipeline. Mentored and played an advisory role to Project Managers and provided post launch performance review to project managers (postmortem review.• Managed relationships with external stakeholders to ensure long-lasting relationships – managing relationships with sponsors and project partners through rapport building and follow-ups. Managed stakeholder expectations at the beginning and throughout contacts. Attended networking events to further build relationships with stakeholders.

• An advisory role in which advice and suggestions were provided for functional strategy, organizational strategy, project planning etc.

• Developed Job Descriptions (JDs) and advertised JDs through various channels (emailing list, community channel, and permanent portal); contacted potential Candidates via Seek and shared JDs to increase Candidate Applications.• Assisted Childcare Centers in finding their Candidate; informed them of the recruitment service process and clarified fees and associated policies, set realistic expectations of the length of the recruitment period, and provided weekly updates on the progress of recruitment.• Onboarded Childcare Educators; interviewed Educators to determine their attitudes and capabilities, collected and maintained compliance documents, delivered weekly Induction Sessions and Activation Sessions. • Always maintained professionalism towards Childcare Educators and Clients, ensuring that quality customer service is delivered and that concerns are cleared, and that processes are clarified. Took a consultative approach in all interactions and ensured that the tone was friendly and professional.

Melbourne, Victoria, Australia

o Overlooked onboarding and offboarding process improvement of consultants which included contract creation and termination, asset provision and collection, timesheet and pay slip management, and consultant personal information data storing and hygiene.o Developed and proposed payment cycle plans for consultants as per request and received approval. This involved financial risk analysis of each proposal and consultant request, ensuring that no negative financial impacts are made on the business.o Developed and improved operations flow for accounting, onboarding and offboarding activities and documented the flow.o Facilitated workshops to analyse system issues and identifying solutions to resolve system issues. This involved documenting analysis of areas affected, liaising with relevant stakeholders, and developing actions to resolve it.o Provided amd recommended data hygiene and maintenance on Salesforce and SharePoint ensuring that data was stored safely in the correct place and updating documents with new data.o Managed Accounts Payable which included storing and recording of supplier invoices, and timely paying of supplier invoices.o Managed Accounts Receivable which included raising of invoices and reconciliation of remittances via MYOB. Generated debtors’ reports and identified invoices to chase by liaising with the Client’s Account’s team.o Developed and proposed payment cycle plans for consultants as per request and received approval. This involved financial risk analysis of each proposal and consultant request, ensuring that no negative financial impacts are made on the business.

Melbourne, Victoria, Australia

• Developed and executed functional planning which involved functional budget drafting and finalising, development of functional timeline and milestones, job description creation and training manuals.• Assisted and liaised with Talent Management in recruiting members and delivered member induction and Team Leader training. Provided support for the function throughout the term via facilitating frequent functional meetings, upskilling, and member appraisal.• Analysed progress towards achieving functional goals; achieved marketing partnerships, venue partners, and event collaborations• Liaised with board members to conduct a review of functional progress and synergised with other local directors to develop initiatives that better would better meet Council goals.

• Drafted and finalised yearly budget for Council, budgeting for each functional expenditure.• Liaised with Marketing Heads and Operations to develop pricing strategies to increase cash flow and downscaled and executed the strategy.• Created and delivered regular reporting of the Committee Operation Summary, analysing cash flow and improving spending where necessary• Managed and recorded reimbursement of members and managed and overlooked bank accounts of the council

Melbourne, Victoria, Australia

• Created and facilitated workshops which involved the release of community surveys for market research, organising and delegating of tasks, and frequently facilitating Team catch-ups and working sessions.• Liaised with relevant stakeholders to fulfil the logistics needs of the workshops; developing the agenda and objective of workshops, documenting progress of works, facilitating dry-runs and wet-runs, organising of needed materials and resources, drafting and financial of workshop budget and receiving budget approval.• Participated in Leadership Mentoring which involved creating SMART goals, developing timelines, capstones and KPIs for Mentee, and providing support and guidance for Mentee.

Melbourne, Victoria, Australia

• Profiled and prospected for Partnerships that align with the organisation’s goals and visions• Developed and maintained communication channels with Partners, facilitated Partner catchups and managed stakeholder expectations• Sold benefits and negotiated terms of partnership and drafted contract documents for signage to form a binding partnership• Attained Marketing Partnerships with University Program Course Coordinators, and University Organisations to promote current and running programs

Melbourne, Victoria, Australia

• Tended to front counter and managed the cash register, overlooked the cash flow, handled eftpos transactions, and delivered basic accounting.• Reconciled daily Accounts Received against receipts and reported cash flow and AR related activities.• Trained members on POS, Operations Flow and Front counter management.• Managed customer queries and orders and aided where needed.

Melbourne, Victoria, Australia

Bachelor Of Business, Business Management And Change

Bachelor'S Degree, Entrepreneurship/Entrepreneurial Studies