Erica Desimone, Msa Email & Phone Number

Commerce Charter Township, Mi, Us

Savannah, Ga, Us

● Designs and regulates data collection, templates, internal and external communications; Designs process improvement plans for programs to improve strategies and achieve goals● Creates business strategies and compliance to mitigate errors● Manages project timelines, progress, stakeholder communication, solutions and delivery for high-pressure accreditation ● Collaborates with and leads projects for 25+ Dean, Director, and Chair-level stakeholders in addition to faculty, directors, and vice-chancellors

● Developed and implemented new SOPs; standardized and implemented new policies, pay bands, job descriptions; defined organizational cultural and marketing representation; negotiated instructor contracts ● Recruited and onboarded new teaching staff, and managed organizational structure; coordinated curriculum redesign projects ● Drove business development leads; account management for partner programs; negotiated with stakeholders to commit and execute project plans; translated strategic vision into program scope and design

Dallas, Tx, Us

● Leadership of design/admin team of 11-15 which included directing personnel, setting performance standards, performance improvement for deficiencies, and termination documentation; Recruited, selected, onboarded, and trained for 15 positions at administrative and managerial levels; developed new SOPs, new KPIs, and training program ● Managed office operations P&L and budgets of $40M+; Implemented national operational strategies to improve internal/external customer support while collaborating with cross-functional teams; Worked closely with Executives to resolve internal conflicts, and create statewide growth goals; Reported broker production, revenue, commissions, and forecasting lead potential ● Worked with internal and external teams for Operations, Training, Revenue, IT, Marketing, Legal, and HR to improve experiences and business processes

Southfield, Michigan, Us

● Leadership of 30-47 staff, and additional 7-20 Director- and Physician-level stakeholders (total of 7 programs simultaneously); Lead inception of 3 programs, and closure of 2 additional programs. ● Recruited, interviewed, credentialed, and on-boarded resident/fellow physicians (high-volume of appx. 375 candidates for 175 positions total); Designed and implemented procedure and education day for new staff. ● Designed budgets for 7 programs simultaneously ($150K each); successfully stayed under budget● Established new SOPs; digitized all programs and systems● Physician assignments and educational scheduling; Arranged travel accommodations nationwide

Roselle, Illinois, Us

• Systemized onboarding workflow of cable technicians and construction engineers in order to adjust to high-volume needs; Conducted onboarding credentialing; Coordinated training for new hires.

• Voted as Union President, 2014- 2015 Academic Year• Problem solving students’ needs based on abilities/disabilities; Developed communication and educational strategies for physically and cognitively impaired students.

Detroit, Mi, Us

• Launched Remote CART program and managed utilization of project; Supervised Hearing Impaired program; Developed tracking system to monitor appropriate testing accommodations; Trained students on assistive software.

• Creative and technical writing, and proofreading instruction; Analyzed student academic data; Written and oral communication with parents and staff; Created mission and vision statements. • 7th-12th grade English/Language Arts, 9th-12th grade Computer Applications

• Designed Sign Language Studies curriculum including: conversational and medical terminology, basic communication, culture, psychology, and ear anatomy• 9th-10th grade Sign Language, 12th grade English/Language Arts

Davenport, Iowa, Us

- Sales of special occasion dresses, coats, designer clothing- High-end customer service, formal business practices- Reached monthly and quarterly goals consistently

Master Of Science In Administration, Human Resources Administration

Bachelor Of Arts (B.A.), English

Bachelor Of Arts (B.A.), Deaf Studies

Professional Certificate, Foundations Of Project Management