Erica Howard Email & Phone Number

Jacksonville, Fl, Us

New York, Ny, Us

Entrusted to establish an Enterprise Strategic Initiative Policy, framework, and execution standards for a hybrid project portfolio. Built a domestic and offshore enterprise strategy alignment and results management office, from the ground up, to support the new policy. Directed and drove business agility for strategic planning, execution of cross-organizational initiatives, designed and established portfolio governance routines and control environments for a ~$450M strategic initiative portfolio. Developed talent and forged relationships across informal and formal networks, instilling high-performance culture • Vision Caster and Optimizer: Led merger of Institutional and Wealth Management organizations to evolve operating models to create “one TIAA” experience, integrate platforms to drive scale, and deliver experience aligned with our mission and values. Accelerated and mobilized resources to achieve “Customer Day 1” within 4 months while maintaining company average NPS. • Go-getter and Change Leader: Appointed to drive intense effort influencing senior leaders as we prepared organization for reaching joint settlement terms with regulatory bodies regarding wealth advisory sales practices. As a result, client facing teams were well prepared to support impacted clients at the time of press release, resulting in reduced reputational impact.

Executive Council for Leading Change (ECLC) is a global organization bringing executives together to redefine the landscape for organizational change. The Council's goal is to connect visionary leaders responsible for strategic and transformation initiatives.

Washington, District Of Columbia, Us

Providing high potential banking executives with vital skills and perspectives to successfully run mid/large size banks in a simulated environment, including strategy development, marketing, product development, retail distribution strategy, and ensuring financial soundness.

Jacksonville, Florida, Us

Provided transformational leadership to close TIAA’s merger and acquisition of EverBank and integrate operations• Deal Execution & Connecter: Co-led 22 workstreams across three legal entities, TIAA, TIAA Direct, and EverBank, to execute legal, regulatory, and operational change initiatives required to successfully close the complex transaction. Subsequently, led a 230+ member cross-functional and cross-organizational team to integrate, realize synergies, and achieve target operating models. • Process & Metrics: Governed the transformation portfolio by establishing execution standards, well documented controls, workstream routines, and monitoring cadences, resulting in multiple satisfactory regulatory and internal audits throughout the integration. Established scorecards to track portfolio health, financials, synergies, and operational readiness metrics to deploy and adopt change.

Jacksonville, Fl, Us

Enabled 24 consecutive profitable quarters, growing assets by 70%+ ensuring EverBank had integrated end to end execution plans focused on the right strategies, with the right talent in key roles across the expanding operating model, all supported by a highly engaged and entrepreneurial culture. Built Office of the CEO and Enterprise Program Management Offices from the ground up.• Capability Builder & Optimizer: Created enterprise-wide program, project, and change management frameworks for a $40Bn publicly traded bank with a $155M annual strategic initiative portfolio. Spearheaded improvements to strategic planning and execution processes creating an aligned, engaged, and high performing workforce. Designed quality assurance program to adapt execution standards based on risk and complexity, resulting in 4 consecutive satisfactory OCC audits. Sponsored development of an executive data warehouse slashing business review and portfolio management reporting and scorecard production by 40%.Executed key strategic initiatives to drive growth, reduce expenses, and achieve regulatory compliance.• Business Expansion: Led 9-month development of a Registered Investment Advisory (RIA) business including strategic business plan, timely completion of regulatory filings, organizational design and talent plan, and marketing campaigns to create brand awareness for new wealth management products and services.• Go-Getter: Took charge of a flailing multi-year remediation process for the Office of Comptroller of Currency (OCC) Consent Order, by leading operational enhancements, testing effectiveness of controls, providing restitution to borrowers. Achieved satisfactory compliance within 90 days. • Technology: Implemented new HR system for performance management, learning, compensation, and recruiting, converting over 4k associates and improved efficiency by ~35%. Led consumer website redesign, improving click through rates by ~25% and create investor website to support IPO.

Jacksonville, Fl, Us

Providence, Ri, Us

Charlotte, Nc, Us

Master Of Business Administration - Mba

Bachelor Of Science, Business Administration

Honors Graduate