Erica Maryanovich Email & Phone Number

United States

Cincinnati, Ohio, United States

• Responsible for the administration of member and group materials, as well as ensuring materials are posted to the group portal in a timely manner.
• Act as the liaison to the Sales and Established Business (SEBS) team by troubleshooting claims issues and interpreting benefit information to groups and brokers accordingly.
• Assist the Commercial Enrollment Department as needed with data entry backlog.
• Assisted the Provider Engagement team by making outbound calls to dental offices and providers to resolve claims inquiries on behalf of the SEBS Account Managers.
• Served as an interim Facility Coordinator of our local DCPG office building sale, as well as the opening of our current DCPG satellite office space.
• Completed the pre-licensing course for the State of Ohio Life, Accident and Health Series.

• Processed a high-volume of dental paper claims and maintained a 99% accuracy rate.
• Investigated outside insurance coverage for Coordination of Benefits (COB) by contacting various carriers and maintaining the systems documentation of findings for the entire DCPG membership.
• Served a Customer Service role of answering provider calls regarding member eligibility, benefits and claims status.

Mason, OH

• Answered inbound calls for Medicare Advantage plans in a fast-paced, high-volume call center.
• Resolved complex member inquiries, including but not limited to premium billing, benefits and services, prescription authorizations, claims interpretation and member mailer requests.
• Routed intakes to the proper internal unit, monitored inquires until resolution, and provided necessary follow-up.

Cincinnati, Ohio, United States

• Managed accounts for ASI Division (B2B) as well as the online division (B2C) by providing quotes, suggestive selling of products and embellishment styles, and stock sourcing.
• Spearheaded marketing of the company’s annual apparel sale by utilizing various social media outlets, direct mailer, and flyer advertising.
• Completed the Sandler Sales Training Course.

• Performed operational, financial, leasing and administrative functions of two property locations.
• Served as the point of contact to current and prospective residents, contractors, and vendors.
• Implemented residential retention incentives which were successful in maintaining 100% maximum occupancy at both properties concurrently for four consecutive months in 2008.

• Assisted at various high-end cosmetic counters, such as Lancôme and Christian Dior.
• Performed weekly visual merchandising and fragrance case schematics.
• Implemented suggestive selling techniques, such as fragrance layering, to increase items per transaction.
• Increased sales of men and women’s fragrances by 20% in a three-month period.
• Collaborated with Account Executives from major fragrance companies, including Ralph Lauren and Calvin Klein, for in-store event planning.

Communications

Psychology