Erica Morin Email and Phone Number

- Experienced analyst facilitating and strengthening cross-team relationships focused on the business drivers and technology requirements within the FDA Center for Drug Evaluation and Review Office of Generic Drugs OB.- Utilizing leadership and communication skills to collaborate with team members, stakeholders, and users to identify new business requirements, opportunities, and process improvements. - Translate and transform requirements and visions into detailed User Stories/Acceptance Criteria, process flow charts, and application training materials.

• Subject Matter Expert collaborating with FDA client, project, and product owners to develop and implement short and long term vision in a practical and timely manner.• Principal Business Analyst engaging with clients and subject matter experts to understand specific needs and translating those needs into actionable user stories and acceptance criteria for development, testing, and implementation.• Teach software and engage with the end users to support their understanding and applicability of the software to conduct their work.• Develop business analysts and instructors to build a common knowledge of client and software requirements.

• Work with Project Owner, Development, Test teams and Subject Matter Experts to identify, interpret, develop, and ensure alignment of functional and usable solutions for the application.• Facilitate and guide group discussions to build a shared understanding of software requirements while fostering solid working relationships with clients and own team. • Document detailed User Stories and Acceptance Criteria using JIRA and champion the development utilizing in-depth knowledge of the application.• Lead the eNSpect training program, including managing registrations using SharePoint, teaching web-based, hands-on, and custom workshops (24+ annually online & classroom), and create all training materials per release (User Guides, Job Aids, videos, currently on version 14).• Mentor staff and provide peer reviews of deliverables based on functional expertise.

• Designed, developed, and managed training for national rollout of FDA eNSpect application.• Communicated information between technical and non-technical stakeholders, developers and users to improve software usage.• Liaison with stakeholders across management, users, developers, and Help Desk to identify, interpret and resolve current and potential future application issues.• Developed and maintained the Train the Trainer program for application rollout and updates.• Instructed 2000+ FDA personnel on the functionality and capabilities of the application.• Wrote fluid scripts for UATs for all releases thus improving usability and reducing confusion.• Worked with various FDA applications, including FACTS, FMS, OSAR, and WPTT.

• Analyze training programs for professional and occupational gaps and recommend solutions.• Evaluate and manage the client online library database using SharePoint.◦ Read and evaluated 300+ books against job competencies (ex. Leadership, Communication, Personal Development, Decision Making, Interpersonal Skills, Mentoring).• Evaluate and improve curriculum and materials for leadership skills and competencies.◦ Authored original 8-part series with voiceover on using USAJobs to apply for positions.◦ Updated modules for future leaders’ development program.

• Research, analyze, review 3D laser scanner technology from the stakeholder perspective and write NIJ grant proposal.

• Evaluated and re-launched the Maritime In-Depth Analysis Sabbatical focused on increasing analytic and social network tool use and cross-departmental collaboration.• Facilitated a leadership offsite attended by 20+ participants that required rapid turnaround for preparation and limited agenda knowledge.• Championed the upgrade and dissemination of an analytical tool to the client workforce by demonstrating its usefulness and incorporating its use into individual analysts' projects, workshops, and documentation.• Managed client expectations when identifying new methods, software, and topics to improve training and instructor/facilitator effectiveness.• Assessed primary training program and recommended improvements to increase effectiveness of Leadership, Teamwork, Facilitation, Creativity, Innovation, Management, Analysis, and Personal & Career Growth resources.• Incorporated knowledge of analysis, software and adult learning to design curriculum and materials for facilitated presentations, classroom, one2one sessions of COTS/GOTS programs to mid-level analysts.

• Develop and guide the growth of the training department to exceed organizational goals.• Manage day-to-day operations, including hiring, reviews, budgeting, and staff development.• Work with developers, programmers, and stakeholders to evaluate and improve software application and participate in UAT release testing to identify bugs and process flow.• Conduct needs assessments and instructional analysis to evaluate training effectiveness. • Teach hands-on classroom, desk-side, and web training using blended adult learning methods.• Develop, prepare, maintain and improve training materials◦ Designed, refined and strengthened the annual User Conference training track for 5 consecutive years that at its peek taught 70 hands-on sessions over 3 days to 800 attendees.

* Evaluate the effectiveness of training initiatives and developed solutions to address instructional deficiencies in achieving corporate objectives.* Maintain day-to-day operations, including hiring, resource acquisition and allocation, budgeting, scheduling, mentoring, research, and Help Desk support.* Delegate curriculum development to staff instructors.** Designed and launched the i2 Training Partner Program (20+ participants) and personally certified over 30 instructors.** Launched the i2 training facility in Sacramento, CA in 3 months and under budget ($150K).** Designed and wrote 5 i2 branded software courses in 2 years.

* Utilize blended adult learning methods with spontaneous fine-tuning to teach customers via classroom, in-person/one-on-one and web.* Customize solutions to accommodate skill levels, topic and time constraints while achieving training objectives.* Develop and write courses that included outlines, handouts, tests, and exercises.* Taught and mentored new instructors.** Taught all classes (2000+ students) for 1 year as the only instructor for the company.

* Designed, authored & taught a GIS learning program for emergency services in Baltimore, MD.* Led and maintained the cartographic unit within the lab.* Collaborated with GIS analysts on new projects.* Mentored CAD and GIS technicians