Erica Neuman, Ms Email & Phone Number

Remote

• Successfully transitioned to a new SaaS LMS with eCommerce, boosting revenue and customer success by enhancing user experience.
• Analyzed data to refine course offerings and learning activities, resulting in improved learning outcomes and a stronger value proposition.
• Leveraged industry trends to launch a new LMS, reaching 11,000 learners worldwide with 55+ online courses.
• Demonstrated contract negotiation skills, reducing LMS platform fees by 30% initially and annually.
• Collaborated cross-functionally to convert in-person trainings into virtual formats, creating 70 video modules and facilitating interactive zoom sessions. Trained all trainers on new software and equipment for.
• Committed to Diversity, Equity, and Inclusion (DEI) by integrating reproductive justice and using a health equity lens when producing courses.

Berkeley, California, United States

• Created and enhanced online SRH courses and expanded synchronous trainings to 22 states within four years.
• Implemented strategic plans to streamline training processes, boosting efficiency, quality, and reach.
• Cultivated strong relationships with subject matter experts and stakeholders to drive networking and content development efforts.

Los Angeles, California, United States

• Developed new curriculum, training assets, materials, and manual in collaboration with Nurse Practitioner SMEs: Integrating SRH Care into Primary Care. Oversaw training delivery and field testing in eight health sites..
• Streamlined certification processes for our Family Planning Health Worker training. Resulted in an increase in certified family planning counselors each year.
• Customized, built and promoted a SaaS LMS with e-commerce featuring courses offering continuing education.
• Launched new LMS with online marketing strategy that grew to over 5K+ users in under four years.

• Certified Class III white water rafting guide and river advocate for nonprofit organization
• Volunteered as off-river camp coordinator (aka "Main Off-River Motivator") for 11-day Spring and Summer Guide Trainings in 2008, 2009 and 2012.
• Since 2007 guided and coordinated over 50 white water rafting trips primarily on the south fork of the America River in California

San Francisco Bay Area

• Wrote and implemented business & strategic plans, agency-wide operations manual & policies, task and inquiry tracking procedures and tools, fund development & marketing plans, and annual operating budget
• Set-up and managed program, participant and donor databases; internal and public websites and online administrative and marketing programs: accounting, payroll, e-newsletters, banking, donations, registration
• Managed day-to-day operations (finances, budgeting, marketing, media relations, grant writing/reporting)
• Identified and stream-lined offline & online processes for efficiency and cost-savings
• Customized and implemented a state-of-the-art Learning Management System (LMS), online surveys and self-created tracking and assessment tools
• Supervised, trained and inspired in-house staff, 8-18 part-time instructors and 50+ volunteers

Oakland, CA

Worked three 24-hour on-call crisis intervention/mobile response team shifts per month providing crisis counseling, safety planning, emergency & short-term shelter and relocation assistance to domestic violence victims.

Oakland, CA

San Francisco, CA

• Day-to-day management and evaluation of web site, including QA and usability focus group testing
• Wrote and edited new product copy, online promotional copy and relationship/sexual health content
• Recruited and managed potential affiliate, co-branding and sponsorship relationships
• Conducted interviews with a variety of national media outlets as a sexual wellness expert including: Esquire, Cosmo, ePregnancy, For Me, First, Redbook, Self, Men’s Health and World Talk Radio

Treasurer

San Francisco, CA & New York City, NY

• Wrote, researched, edited, and produced health Web & TV programs generating over 3000 Web pages in three years and over 20 convergent media programs (e.g., streaming video, casting calls, PSAs)
• Increased pageviews (pvs) by over 200% in two years; from ~2 million pvs per month to over 6 million pvs
• Appeared on seven live “Pure Oxygen” TV shows in NYC as relationship and sexual health expert followed by live online public Q&A chats
• Created online personality and authored articles and advice columns for parents and teachers on how to raise sexually healthy kids
• Produced weekly online newsletter to over 40K registered users; promoting Web events, TV and experts
• Developed and administered annual budget; negotiated 27 agreements with 10 freelance contractors

Planned Parenthood Of South West Ohio, Cincinnati, Ohio

• Conducted 40+ sexual health workshops; educated over 15,000 area professionals, staff and volunteers
• Enhanced staff awareness of cultural diversity and increased patient’s approval rating of treatment and staff interactions via annual staff-wide cultural sensitivity training and quarterly new staff orientation
• Awarded seven state, federal and foundation grants (~$500K) to provide workshops, develop and evaluate video-based curricula, provide parent education sessions and distribute educational training modules
• Appeared in over 10 segments for live TV, radio and print media; resulted in increased patient screenings
• Wrote, edited, pilot tested and evaluated a new sexual assault prevention curricula entitled "Looking for Love: Exploring Teen-Adult Relationships: A video-based program for 11-17 year olds" (published nationally in.
• Co-founded the Responsible Sexuality Education Coalition; a community collaboration of 30 stakeholders

Master Of Science - Ms, Applied Health Science - School & College Health Education, 4.0

Activities and Societies: Focus in Human Sexuality; Peer Health Educator (Sexual Assault Awareness & Prevention)

Bachelor Of Science - Bs, Political Science & Women'S Studies