Erica Nickerson Email and Phone Number
I am a results-oriented, strategic-thinking leader with a passion for working with diverse teams and performing at my best each day--every day. My focus and drive to excel are key factors in my continued success! I have extensive experience working with internationally-known companies such as Walt Disney World, Bank of America, and most recently Universal Parks and Resorts. My experience in multiple lines of business (Project Management, Operations, Event Management, Sales, Training & Development) provides me an advantage of expansive knowledge and varying skill sets. These unique experiences have been an asset by bringing broadened perspectives and greater knowledge of not only specific industry needs, but team dynamics and relationships.Each role I've held I have approached with excitement, focus, and energy like no other! Continued learning has always been important to me - professionally and personally. Seeking increased understanding is crucial to intelligent leadership and relationship development. Challenging myself to master new lines of business has made me a more well-rounded professional and substantial asset.My journey has allowed me to develop into a collaborative and results-driven leader of teams. My passion for my work, and the teams I work with, speaks through my actions and results. CORE COMPETENCIES:Team Leadership | Planning and Logistics | Problem-Solving | Negotiation/Communication SPECIALTIES: *Multi-Function Expertise*Process Re-Engineering*Strategic Critical ThinkingTECHNICAL SKILLS:Microsoft Office Suite (Word, Excel, PowerPoint, Project)Adobe (PDF Reader & Writer, InDesign)PMWebBluebeamSmartSheetYou can contact me at: ericanickerson5@yahoo.com
Tait
View- Website:
- taittowers.com
- Employees:
- 1234
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TaitOrlando, Fl, Us
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Project Manager IiiTait Jan 2024 - PresentLititz, Pennsylvania, Us
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Project Manager IiiItec Entertainment (A Tait Company) Jun 2023 - PresentOrlando, Florida, Us -
Project Manager IiItec Entertainment (A Tait Company) Jan 2021 - Jun 2023Orlando, Florida, UsProject Manager responsible for managing budget, scope, client relationships, and schedule of multi-discipline projects while ensuring our team provides award-winning solutions that ignite dreams and spark innovation globally.
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Project Manager | Technical Manager, AssistantUniversal Parks & Resorts 2018 - Dec 2020Orlando, Florida, UsProvide leadership on scheduling, team and vendor communication and relations, preparation and review of technical documents, oversee long/short term program planning including budgets, progress reporting, status updates to executive leadership, and oversee the Program Management Gate Approval Process.• Analyze Scopes of Work and project needs with Engineering eliminating schedule gaps and mitigating project risk.• Review and revise technical test plans ensuring accurately organized procedures lessen delays by 20%+.• Engineer more cohesive teams through cultivation of group dynamics, increasing comprehension, synergy and productivity. -
Client Services Manager, North AmericaNpe 2017 - 2018Santa Monica, California, UsManaged development and delivery of training materials, coaching, and mentoring of 8-10 team members to deliver results for a global fitness business coaching company. Handled performance development functions, hiring, onboarding, offboarding, department reporting, and project management of Client Services Team to ensure retention and ascension targets were met according to plan. • Supervised communication, membership questions/concerns, and declines for 250+ clients for North America and UK regions.• Mastered a complete understanding of CRM software and technology systems for the Client Services Team to manage and support clients, scheduling, reporting, and technical review of documentation. • Led premium client group team, in stretch role, as Scrum Master to manage and facilitate workload, providing input and guidance for increased velocity each sprint cycle. -
Head Of Client Services/Title Processor/ParalegalLaw Offices Of Bret Jones P.A. 2015 - 2017Worked directly with Managing Attorney to provide day-to-day leadership and support for VIP Sports client (and family). Assisted with contract and document preparation under paralegal capacity. Coordinated and communicated client meetings related to personal and professional needs. Facilitated communication of vendors and contacts for VIP client. Performed additional role as Title Processor for the firm that supported functions such as: initial contract collection, realtor and lender coordination, pre-closing, lien search and estoppel orders, closing document preparation, scheduling, closing assist, preparation and pre-recording of official documents, financial disbursements for settlement, and post-closing duties.
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Regional DirectorSafe Id Trust 2015 - 2015Short term project focused on strategic education and professional team development. Facilitated educational seminars for local communities and corporate organizations on the importance of identity protection.
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Assistant Vice President, Financial Center ManagerBank Of America 2013 - 2015Charlotte, Nc, UsAssistant Vice President supporting branch tellers, personal bankers, and entry level leaders. Operated and managed $40M/year business. Led team in daily operations, customer service, strategic company initiatives, and achieving sales goals. Coached team to efficiency regarding policy and procedure for industry/company specific, safety/security training, customer service guidelines and relationship selling. • Coached professional tellers, personal bankers, market team on compliance reporting for multiple sales and operational components. • Managed partner relationships and referral process between bank associates and Merrill Edge Financial Advisor, Mortgage Loan Officers, Small Business Specialists and Merchant Services representatives. • Operational Champion for 12 banking centers in the market; communicated operational and regulatory risk changes weekly to teammates ensuring complete understanding and compliance. -
Assistant ManagerBank Of America 2011 - 2013Charlotte, Nc, UsGoverned the operational and procedural compliance for a team of 15-21 associates. Oversaw daily operations including policy and procedure for banking, safety/security training, coaching of professional tellers and personal bankers, and compliance reporting for multiple sales and operational components. • Fostered partner relationships between bank associates and Merrill Edge Financial Advisor, Mortgage Loan Officers, Small Business Specialists and Merchant Services representatives in conjunction with Vice President/Financial Center Manager. • Championed audits for banking center with consistent reviews of required documents to ensure highest scores possible - secured 97.1% (Excellent) on initial audit after 5 mos. in role.
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Independent ConsultantAriix 2011 - 2012
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Team LeaderUsana Health Sciences 2009 - 2011Salt Lake City, Utah, UsWorked to build successful and motivated teams while capitalizing on the strengths and passions of team members to propel the organization forward. Provided top level nutritional supplements and education to consumers. -
Sales ManagerWalt Disney World 2008 - 2009Lake Buena Vista, Florida, UsNegotiated and secured creative event solutions for client events that included entertainment, audio visual, floral, décor, food and beverage as well as educational seminars and team building experiences. Facilitated site visits and client meetings to finalize business opportunities. Proficient of the event options for entire Walt Disney World property. -
Product SpecialistWalt Disney World 2004 - 2008Lake Buena Vista, Florida, UsLiaison for the Event Sales and Services Managers, Entertainment, and park event teams to collaborate on venue and element information as well as availability for client activity. Managed the production, approval, and distribution of 6K+ client proposals annually of varying scope and complexity.• Approved and distributed global communication to over 300 employees in 18 areas for 17 properties while ensuring content updates and integrity of 550+ client-ready documents.• Facilitated training sessions for 20+ teams on property monthly regarding event sales opportunities and venues to ensure cohesive event comprehension across all business teams.
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Conventions ManagerWalt Disney World 2000 - 2004Lake Buena Vista, Florida, UsPlanned, communicated, and executed events, for internal and external clients, and provided exceptional experiences through strong relationships with Sales, Catering, Culinary, Operations, and Entertainment teams. Event group sizes ranged from high-profile groups of 10 to organizations of up to 10,000.
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Operations ManagerWalt Disney World 1997 - 2000Lake Buena Vista, Florida, UsProvided leadership, coaching, and feedback to more than 200 employees while partnering with multiple lines of business to maintain show quality standards for over 15 operational areas. Maintained safety standards and operational budgets for the department.
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Guest RelationsWalt Disney World 1992 - 1997Lake Buena Vista, Florida, UsPartnered with three other park Guest Relations teams to ensure consistent quality guest service, up-to-date park information for guests, and overall Walt Disney property knowledge. • VIP Tour Guide for celebrity and high-profile visitors. • Worked at Disneyland Paris in 1995 on a cross-utilization project.
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Character PerformerWalt Disney World 1990 - 1992Lake Buena Vista, Florida, UsPerformer in parades and stage shows at Walt Disney World in Orlando, FL.
Erica Nickerson Education Details
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Nova Southeastern UniversityProfessional Management
Frequently Asked Questions about Erica Nickerson
What company does Erica Nickerson work for?
Erica Nickerson works for Tait
What is Erica Nickerson's role at the current company?
Erica Nickerson's current role is Project Manager III at TAIT Towers Manufacturing LLC.
What schools did Erica Nickerson attend?
Erica Nickerson attended Nova Southeastern University.
Who are Erica Nickerson's colleagues?
Erica Nickerson's colleagues are Timothy Minnis, Jim Weer, Ted Moore, Shahad Zaeed, Chris Behr, Jim Shumway, Michael Cesta, Ei.
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