Erica Nickerson Email & Phone Number

Orlando, Fl, Us

Lititz, Pennsylvania, Us

Orlando, Florida, Us

Orlando, Florida, Us

Project Manager responsible for managing budget, scope, client relationships, and schedule of multi-discipline projects while ensuring our team provides award-winning solutions that ignite dreams and spark innovation globally.

Orlando, Florida, Us

Provide leadership on scheduling, team and vendor communication and relations, preparation and review of technical documents, oversee long/short term program planning including budgets, progress reporting, status updates to executive leadership, and oversee the Program Management Gate Approval Process.• Analyze Scopes of Work and project needs with Engineering eliminating schedule gaps and mitigating project risk.• Review and revise technical test plans ensuring accurately organized procedures lessen delays by 20%+.• Engineer more cohesive teams through cultivation of group dynamics, increasing comprehension, synergy and productivity.

Santa Monica, California, Us

Managed development and delivery of training materials, coaching, and mentoring of 8-10 team members to deliver results for a global fitness business coaching company. Handled performance development functions, hiring, onboarding, offboarding, department reporting, and project management of Client Services Team to ensure retention and ascension targets were met according to plan. • Supervised communication, membership questions/concerns, and declines for 250+ clients for North America and UK regions.• Mastered a complete understanding of CRM software and technology systems for the Client Services Team to manage and support clients, scheduling, reporting, and technical review of documentation. • Led premium client group team, in stretch role, as Scrum Master to manage and facilitate workload, providing input and guidance for increased velocity each sprint cycle.

Worked directly with Managing Attorney to provide day-to-day leadership and support for VIP Sports client (and family). Assisted with contract and document preparation under paralegal capacity. Coordinated and communicated client meetings related to personal and professional needs. Facilitated communication of vendors and contacts for VIP client. Performed additional role as Title Processor for the firm that supported functions such as: initial contract collection, realtor and lender coordination, pre-closing, lien search and estoppel orders, closing document preparation, scheduling, closing assist, preparation and pre-recording of official documents, financial disbursements for settlement, and post-closing duties.

Short term project focused on strategic education and professional team development. Facilitated educational seminars for local communities and corporate organizations on the importance of identity protection.

Charlotte, Nc, Us

Assistant Vice President supporting branch tellers, personal bankers, and entry level leaders. Operated and managed $40M/year business. Led team in daily operations, customer service, strategic company initiatives, and achieving sales goals. Coached team to efficiency regarding policy and procedure for industry/company specific, safety/security training, customer service guidelines and relationship selling. • Coached professional tellers, personal bankers, market team on compliance reporting for multiple sales and operational components. • Managed partner relationships and referral process between bank associates and Merrill Edge Financial Advisor, Mortgage Loan Officers, Small Business Specialists and Merchant Services representatives. • Operational Champion for 12 banking centers in the market; communicated operational and regulatory risk changes weekly to teammates ensuring complete understanding and compliance.

Charlotte, Nc, Us

Governed the operational and procedural compliance for a team of 15-21 associates. Oversaw daily operations including policy and procedure for banking, safety/security training, coaching of professional tellers and personal bankers, and compliance reporting for multiple sales and operational components. • Fostered partner relationships between bank associates and Merrill Edge Financial Advisor, Mortgage Loan Officers, Small Business Specialists and Merchant Services representatives in conjunction with Vice President/Financial Center Manager. • Championed audits for banking center with consistent reviews of required documents to ensure highest scores possible - secured 97.1% (Excellent) on initial audit after 5 mos. in role.

Salt Lake City, Utah, Us

Worked to build successful and motivated teams while capitalizing on the strengths and passions of team members to propel the organization forward. Provided top level nutritional supplements and education to consumers.

Lake Buena Vista, Florida, Us

Negotiated and secured creative event solutions for client events that included entertainment, audio visual, floral, décor, food and beverage as well as educational seminars and team building experiences. Facilitated site visits and client meetings to finalize business opportunities. Proficient of the event options for entire Walt Disney World property.

Lake Buena Vista, Florida, Us

Liaison for the Event Sales and Services Managers, Entertainment, and park event teams to collaborate on venue and element information as well as availability for client activity. Managed the production, approval, and distribution of 6K+ client proposals annually of varying scope and complexity.• Approved and distributed global communication to over 300 employees in 18 areas for 17 properties while ensuring content updates and integrity of 550+ client-ready documents.• Facilitated training sessions for 20+ teams on property monthly regarding event sales opportunities and venues to ensure cohesive event comprehension across all business teams.

Lake Buena Vista, Florida, Us

Planned, communicated, and executed events, for internal and external clients, and provided exceptional experiences through strong relationships with Sales, Catering, Culinary, Operations, and Entertainment teams. Event group sizes ranged from high-profile groups of 10 to organizations of up to 10,000.

Lake Buena Vista, Florida, Us

Provided leadership, coaching, and feedback to more than 200 employees while partnering with multiple lines of business to maintain show quality standards for over 15 operational areas. Maintained safety standards and operational budgets for the department.

Lake Buena Vista, Florida, Us

Partnered with three other park Guest Relations teams to ensure consistent quality guest service, up-to-date park information for guests, and overall Walt Disney property knowledge. • VIP Tour Guide for celebrity and high-profile visitors. • Worked at Disneyland Paris in 1995 on a cross-utilization project.

Lake Buena Vista, Florida, Us

Performer in parades and stage shows at Walt Disney World in Orlando, FL.