Conducts technically detail risk assessment evaluationsCollaborates with clients to identify, assess, and mitigate potential risksProvides strategic guidance and implementing tailored solutions to safeguard against operational, financial, and regulatory risksCultivate and maintain strong relationships with clients by understanding their individual needs and concerns, fostering trust and collaboration

Prepare, conduct, and complete technically detailed risk assessment evaluations of client locations to determine potential hazards and risk factors and to be considered an underwriting / risk selection. Consult with clients on ways to control hazards to help them reduce, mitigate, or prevent losses. Understands and demonstrate lost trends and how to apply appropriate risk control products or services that align to the recommendations made to the applicant or the insured. Collaborates with underwriting, claim, clients, business partners and other risk control staff.

• Processes employee/customer accident report & investigations. • Investigates all Worker's Compensation claims and is direct point of contact for all invested parties: claimants, insurance agents, company executives, attorneys & medical providers. • Thoroughly researches all aspects of each work-related claim and utilizes unique investigative tools. • Extensive fact-finding strategy, analyzes results• Reviews every claim and determines whether claim is accepted or questionable. • Communicates hearing dates determined by DOL• Explains appeals processes and reviews Employee Compensation Appeals Board outcomes• Uses ECAB rulings as a foundation for challenges and controversies • Maintains meticulous OSHA 300 log• Ensures compliance with OSHA, Federal and company standards. • Follows the entire life of the claim and documents all events and histories pertaining to the claim. • Conducted legal strategy conference calls at regular intervals.• Identified cases in need of workplace surveillance or use of the Special Investigation Unit.• Negotiate settlement of claims up to authority level. • Maintains digital/paper documentation of each event in reference to the claim.• Explain details and procedures to claimants to ensure they are aware of all rights• Interprets facts and events as they apply to the claim• Maintains employee payroll data & personnel files. • Creates weekly, monthly, and quarterly reports. • Manages garnishments, court orders, Qualified Medical Child Support Orders, & other legal duties.

Responded to requests from customers or their agents and equipment vendors (where applicable) for products and services. Verify service order accuracy and completeness. Established and assessed customer credit information, while safeguarding customer information. Operated multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees. Promote a positive corporate image and customer perception of Verizon and maintain a high level of customer service on all customer contacts. This includes but is not limited to effectively managing concerns and contacts with customers who may be appear to be dissatisfied. Met employers expectations by 104%.Created & distributed critical work-flow process that increased productivity by 4%. Document was later published & integrated in new employee training. Specifically chosen for Verizon's CareOne initiative. Also Platinum certified.

Answered phones and responded to client questions and requests. Proactively followed up with appraisers via phone calls and e-mails to obtain status on appraisal orders and meeting deadlines. Ensured entire pipeline of orders is viewed and each file was followed up with as needed. Identified, researched and resolved customer issues by using problem solving skills. Provided appraisers with assistance as needed for providing status updates and uploading completed reports. Treated each order and each client request with a sense of urgency.Created work process that allocated complex assignments to more skilled staff thus meeting & exceeding clients deadlines by 98%.

Participated and organized fundraising activities and events. Developed exhibits and took care handling historical items. Tracked and cared for museum artifacts. Coordinated Planetarium shows and gave lectures to the general public and private groups. General upkeep of the Planetarium and the Museum. Managed and arranged gift shop items and merchandise.