Erica Null Email & Phone Number

Pediatric Float Pool Nurse

Greater St. Louis Area

• Responsible for new hire training and MC orientation • Fielded vendor, customer and group inquiries• Problem solve all escalations sent from supervisors, CST and team members• Responsible for reviewing the NSC call coaching report for validity and quality control• Analyzed department trends by utilizing daily phone reporting to provide forecasting• Work with the AI team to develop NSC specific enhancements and to identify cross program synergies • Lead team captain meetings to develop team leadership initiatives• Responsible for assembling and updating the NSD/NSC training material and NSC certification study guides• Created an employee recognition team to encourage networking and a fun working environment• Partner with Business Management to streamline payment processes

Bridgeton, Missouri

Service and support over 1,600 households, including 2,458 auto, 1,886 fire, 616 life, and 48 health polices. Mantain and manage all phases of the sale cycle, from prospecting to close, as well as customer service support. Monitor and market a prospective client database of over 2,000, with an unlimited amount of leads. Seek out new clients and develop clientele through leads and networking skills to generate additional prospective clients and ultimately new customers.• Organize and supervise customer educational events, such as a retirement seminar which resulted in a 22% financial product sales increase thus far.• Contribute to maintaining a spot in the top 10% of our agency zone.• Increased referral business by 60% since this time last year; initiated an aggressive cold-calling campaign, offering referral incentives to both existing and prospective customers.• Proficient in State Farm systems including Necho ABS, Prospector +, Microsoft Office Suite, and Outbound Technology.

Bachelor Of Arts, Advertising

Activities and Societies: Griffin Girls Dance Team Captain, Womens Soccer Team, National Society of Leadership & Success, Alpha Lambda.

Education record