Erica Padilla Email & Phone Number

New York City Metropolitan Area

Staten Island, New York, United States

Marketing Representative-Facilitated Enrollment​​• Educated and provided assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health plan and insurance affordability programs such as Medicaid and Child Health Plus• Conducted public education activities for consumers to raise awareness of available government programs• Assisted consumers with submitting documentation and information as required by the Marketplace via scan, fax or mail.• Described the features and benefits of health coverage, including different metal tiers with the Marketplace and including cost-sharing mechanism like deductibles, co-pays, co-insurance.• Increased the number of enrollments by conducting outreach to the local community, build relationships with professional referral sources, plan and attend special events in the community.

United States

Data Entry Intern-Community Outreach-Remote• Reviewed initial applications, scanned documentation and entered client’s information into the system• Navigated multiple issues based on client needs and logged and tracked details of each interaction.• Worked on specific case loads regarding wellness calls and assisted with available resources• Managed large amounts of incoming calls

Brooklyn, Ny

• Facilitated eldercare planning/Polled income trust screenings and financial situation• Coordinated, reviewed and entered client’s information and all of companies contacts in Salesforce• Served as a Liaison between Home Care agencies, clients and Human Resource Administration• Interpreted to the Spanish community, guided and explained company policies, HRA applications, Medicaid code removals, and income trust information.

Brooklyn, Ny

• Prepared and submitted Medicaid applications through the New York State of Health Market Place and Human resource administration (HRA) Edits/AIM system and processed manual application and follow up’s. • Facilitated Hospital policies and procedures daily to patients in a 651 bed/Facility. Liaison Between Patients and Hospital staff, Home care agency, Nursing homes and Hospice • Hospital billing/insurance verification using Epaces, Eagle and Cerner system• Conducted interviews with patients and families, completed detailed intake assessment and accurately registered patients. Implemented Financial Charity Care applications based on income and needs. • Worked with social, behavioral issues and palliative Care-inpatient and outpatient population