Erica Paulson Email & Phone Number

Vista, California, United States

• Process artwork updates including reviewing grammar and layout, creating Change Orders, and gathering approval signatures.• Review and correct document formatting before release in QMS software.• Process and maintain documents to comply with ISO 13485 standards for medical device company and GMP documentation.• Contact coworkers with open change orders to promote timely closure of tickets in QMS software to reflect accurate data and ensure change implementation.

Carlsbad, California, United States

• Maintained QMS document control software, MasterControl, for storing company documents and adhering to ISO 9001:2015 standards.• Established process and authored instructional guide for technical writing team to streamline review and release of manuals with MasterControl.• Corrected formatting, grammar, and design in revised process documents resulting in accurate and reliable information for release in MasterControl.• Partnered with IT to troubleshoot and resolve user and system issues.• Supported internal and external ISO audit schedule and followed up on open audit findings to ensure resolutions were implemented.

Carlsbad, Ca

• Optimized internal department document resulting in 50% reduced page count and 80% increase in team member use as a reference tool.• Developed, proofread, and edited process documents in Microsoft Word, Excel, PowerPoint, and Visio to strengthen team trainings and workflow.• Edited and internally published build instructions for production teams.• Aided coworkers with system processing questions, resolving system issues, and composing emails for global team members.• Collaborated with engineering and customer support teams to enter sales orders and engineering materials and documents into SAP.• Generated reports in SAP and Microsoft Power BI for daily system order entry and weekly manager meetings.

San Diego

• Launched marketing and technical materials related to subsea lighting and imaging at design and manufacturing company.• Teamed up with engineering department to write, proofread, and edit documents to strengthen credibility and professional presentation of materials.• Established standard nomenclature and design for specification sheets and manuals in Adobe InDesign.• Designed trifolds, business cards, and promotional materials for tradeshow and customer distribution using Adobe Illustrator and Photoshop.• Collaborated on website redesign and maintenance in WordPress, resulting in user-friendly layout, readability for a global community, and increased SEO rankings.

San Marcos, Ca

• Provided customer service through product knowledge of natural supplements and maintained clean and presentable department.• Initiated internal documentation to assist with departmental procedures.• Attended trainings on own time to further industry knowledge.

Master'S Degree, Theatre/Theater

Bachelor'S Degree, Creative Writing