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Erica ☀️ Penley-Claycomb, Crme Email & Phone Number
Founder and Lead Consultant
at
EPiC Specialists, LLC
1 work email found
@kimptongroup.com
9 phones found area 303 and 504
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Lead Consultant
Location
Nashville Metropolitan Area, United States
Company size
Who is Erica ☀️ Penley-Claycomb, Crme? Overview
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Quick answer
Erica ☀️ Penley-Claycomb, Crme is listed as Founder and Lead Consultant at EPiC Specialists, LLC, a with 2 employees, based in Nashville Metropolitan Area, United States. AeroLeads shows a work email signal at kimptongroup.com, phone signal with area code 303, 504, and a matched LinkedIn profile for Erica ☀️ Penley-Claycomb, Crme.
Erica ☀️ Penley-Claycomb, Crme previously worked as Founder & Lead Consultant at Epic Specialists, Llc and VP of Distribution at Dragonfly Strategists. Erica ☀️ Penley-Claycomb, Crme studied at Colorado State University.
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Email format at EPiC Specialists, LLC
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*@kimptongroup.com
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Profile bio
About Erica ☀️ Penley-Claycomb, Crme
Looking for new hotel technology?Need to implement / integrate new hotel technology?Having issues with content parity?Challenged with parity on AMEX program sites (FHR, THC, etc.)?EPiC is here to help!Over my 25+ years in hospitality, I have come across these problems, time and time again.I have had properties that have bought new technology and 8 months later, were still struggling to build the system and get it live, and I have been able to come in and get it done in 30∼ days.I have come across so many hotels that are challenged with resolving AMEX (FHR, THC, etc.) parity issues that I have been able to resolve, to avoid getting their hotel kicked out of the program.If you are in hospitality and you are… - Tired of getting parity emails - Short staffed and need resources for day to day systems work, or build a new system - Need training and best practice’sEPiC has the resources to help you with these, as we are Distribution experts.When you work with EPiC, you will: - Reduce your parity emails - Complete system builds and get them live to start getting ROI - Be more efficient with your day-to-day system tasksWant to learn more about how EPiC can work with your organization?Contact me at erica@EPiCspecialists.com
Listed skills include Revenue Analysis, Hospitality Industry, Hospitality, Property Management Systems, and 30 others.
Current workplace
Erica ☀️ Penley-Claycomb, Crme's current company
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Epic Specialists, Llc
13 roles
Erica ☀️ Penley-Claycomb, Crme work experience
A career timeline built from the work history available for this profile.
Founder & Lead Consultant
CurrentThe distribution landscape is complicated, and sometimes, the hardest part, is finding the time to implement your strategies to optimize your revenues. Compass Hospitality works with small boutique, independent hotels to large chains with global footprints and can help you navigate your distribution strategy.
Apr 2015 - Present
Vp Of Distribution
• Consult and Implement Distribution & Revenue Strategies• Opera PMS Support and Implementations, including OXI• Hotel Openings & Transitions• Synxis CRS support• Assist Owner / CEO with various tasks as needed
Oct 2016 - May 2023
Consultant / Independent Contractor
• Consult and Implement Distribution & Revenue Strategies• Opera PMS Support and Implementations, including OXI• Hotel Openings & Transitions
May 2014 - Jul 2018
Distribution Consultant
Soluna Solutions, Inc.
Implemented brand of 10 hotels on Synxis CRS.
Oct 2016 - Mar 2017
Director Of Revenue Management & Reservations
Responsible for revenue strategies and the reservations department for both Hermitage Hotel & Keswick Hall.
Jul 2014 - Mar 2015
Manager Of Global Distribution
Jul 2013 - May 2014
Director Of Distribution
Responsible for electronic distribution services and management of the central reservations system (CRS) with Sabre Hospitality Solutions (SHS) including enhancements, audits, rate loading, online booking engine, core practices, all according to brand standardsWork closely with the Director of CRO Services to roll out core practices, new processes, conduct focus groups with agents to enhance the CRS to aid in call efficiencies and maintain a ticketing system for agents to identify challenges in the CRSLed conversion to transition all third party distribution channels to a direct connection, reducing transaction costs and manual laborManaged the implementation of the Synxis Central Reservations System (CRS) for 50 hotels through collaboration with the sales, marketing , IT and revenue management in early 2010Manage the seamless integration of new or transition Kimpton hotels, anticipating potential challenges and developing procedures and communication processes to eliminate issuesCollaborate with the guest loyalty department for distribution and reservation support of Kimpton InTouch program and review Market Metrix scores for reservations services to find potential opportunities to increase efficiencies of the CRS and OBEManage relationships with OTA's for parity, content and rate loadingDevelop strategy and plans, in conjunction with sales and marketing teams, to increase brand recognition and marketability in the GDS systems and 3rd party channelsRoll out of core practice for TripAdvisor and guidance on responding to guestsIncreased online booking engine contribution from 11% in 2007 to 20% in 2010 by running more online only promotions, adding room images and modifying the work flow of the online booking experiencePromoted from Distribution Manager to Director of Distribution in February 2005
Feb 2006 - Jun 2013
Distribution Manager
I work with the GDS systems, the online booking engine, the Central Reservations System (CRS) and 3rd party channels. I am the liason for troubleshooting these systems, enhancing them and educating our hotels about their capabilities.
Jan 2003 - Feb 2006
Board Of Directors
Aug 2009 - Dec 2010
Reservations Manager
Hotel Monaco New Orleans, A Kimpton Hotel
Updated hotel descriptions in GDS, CRS and third party distribution systemsTrained and managed reservations agentsAnswered and handled incoming reservations and e-commerce reservations calls as necessaryAssisted revenue manager in improving revenue performanceManaged rate loading in two different systemsWorked closely with sales departmentCross trained at front deskActed as group coordinator for reservations and guest servicesActed as weekend MOD on rotation basisCompleted quality assurance on static and dynamic content
Jul 2001 - Jan 2003
Database Specialist
I worked on the GDS database for Kimpton Hotels & Restaurants.
Jul 1999 - Jul 2001
Gds Database Specialist
Interacted as primary liaison between GDS department and Kimpton HotelsUpdated hotel descriptions in GDSsTrained new employees in the GDS department Completed troubleshooting on hotel reservation systems and GDSsCompleted research when rates were not bookable by travel agentsHandled travel agent help desk calls as necessaryImproved revenue for hotel clients by auditing and correcting content issuesAdded and extended rates and content in five different systems - four GDSs and Stellex CRSAttended professional training conducted by the GDS on Sabre and WorldspanPromoted from position as reservations agent
Jan 1999 - Jan 2001
4 education records
Erica ☀️ Penley-Claycomb, Crme education
Education record
Colorado State University
Education record
Community College Of Denver
Education record
Metropolitan State University Of Denver
General Studies
Colorado State University
FAQ
Frequently asked questions about Erica ☀️ Penley-Claycomb, Crme
Quick answers generated from the profile data available on this page.
What company does Erica ☀️ Penley-Claycomb, Crme work for?
Erica ☀️ Penley-Claycomb, Crme works for EPiC Specialists, LLC.
What is Erica ☀️ Penley-Claycomb, Crme's role at EPiC Specialists, LLC?
Erica ☀️ Penley-Claycomb, Crme is listed as Founder and Lead Consultant at EPiC Specialists, LLC.
What is Erica ☀️ Penley-Claycomb, Crme's email address?
AeroLeads has found 1 work email signal at @kimptongroup.com for Erica ☀️ Penley-Claycomb, Crme at EPiC Specialists, LLC.
What is Erica ☀️ Penley-Claycomb, Crme's phone number?
AeroLeads has found 9 phone signal(s) with area code 303, 504 for Erica ☀️ Penley-Claycomb, Crme at EPiC Specialists, LLC.
Where is Erica ☀️ Penley-Claycomb, Crme based?
Erica ☀️ Penley-Claycomb, Crme is based in Nashville Metropolitan Area, United States while working with EPiC Specialists, LLC.
What companies has Erica ☀️ Penley-Claycomb, Crme worked for?
Erica ☀️ Penley-Claycomb, Crme has worked for Epic Specialists, Llc, Dragonfly Strategists, Tcrm (Total Customized Revenue Management), Soluna Solutions, Inc., and The Hermitage Hotel.
How can I contact Erica ☀️ Penley-Claycomb, Crme?
You can use AeroLeads to view verified contact signals for Erica ☀️ Penley-Claycomb, Crme at EPiC Specialists, LLC, including work email, phone, and LinkedIn data when available.
What schools did Erica ☀️ Penley-Claycomb, Crme attend?
Erica ☀️ Penley-Claycomb, Crme studied at Colorado State University.
What skills is Erica ☀️ Penley-Claycomb, Crme known for?
Erica ☀️ Penley-Claycomb, Crme is listed with skills including Revenue Analysis, Hospitality Industry, Hospitality, Property Management Systems, Online Travel, Yield Management, Hospitality Management, and Hotel Management.
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