The distribution landscape is complicated, and sometimes, the hardest part, is finding the time to implement your strategies to optimize your revenues. Compass Hospitality works with small boutique, independent hotels to large chains with global footprints and can help you navigate your distribution strategy.

• Consult and Implement Distribution & Revenue Strategies• Opera PMS Support and Implementations, including OXI• Hotel Openings & Transitions• Synxis CRS support• Assist Owner / CEO with various tasks as needed

• Consult and Implement Distribution & Revenue Strategies• Opera PMS Support and Implementations, including OXI• Hotel Openings & Transitions

Implemented brand of 10 hotels on Synxis CRS.

Responsible for revenue strategies and the reservations department for both Hermitage Hotel & Keswick Hall.

Responsible for electronic distribution services and management of the central reservations system (CRS) with Sabre Hospitality Solutions (SHS) including enhancements, audits, rate loading, online booking engine, core practices, all according to brand standardsWork closely with the Director of CRO Services to roll out core practices, new processes, conduct focus groups with agents to enhance the CRS to aid in call efficiencies and maintain a ticketing system for agents to identify challenges in the CRSLed conversion to transition all third party distribution channels to a direct connection, reducing transaction costs and manual laborManaged the implementation of the Synxis Central Reservations System (CRS) for 50 hotels through collaboration with the sales, marketing , IT and revenue management in early 2010Manage the seamless integration of new or transition Kimpton hotels, anticipating potential challenges and developing procedures and communication processes to eliminate issuesCollaborate with the guest loyalty department for distribution and reservation support of Kimpton InTouch program and review Market Metrix scores for reservations services to find potential opportunities to increase efficiencies of the CRS and OBEManage relationships with OTA's for parity, content and rate loadingDevelop strategy and plans, in conjunction with sales and marketing teams, to increase brand recognition and marketability in the GDS systems and 3rd party channelsRoll out of core practice for TripAdvisor and guidance on responding to guestsIncreased online booking engine contribution from 11% in 2007 to 20% in 2010 by running more online only promotions, adding room images and modifying the work flow of the online booking experiencePromoted from Distribution Manager to Director of Distribution in February 2005

I work with the GDS systems, the online booking engine, the Central Reservations System (CRS) and 3rd party channels. I am the liason for troubleshooting these systems, enhancing them and educating our hotels about their capabilities.

Updated hotel descriptions in GDS, CRS and third party distribution systemsTrained and managed reservations agentsAnswered and handled incoming reservations and e-commerce reservations calls as necessaryAssisted revenue manager in improving revenue performanceManaged rate loading in two different systemsWorked closely with sales departmentCross trained at front deskActed as group coordinator for reservations and guest servicesActed as weekend MOD on rotation basisCompleted quality assurance on static and dynamic content

I worked on the GDS database for Kimpton Hotels & Restaurants.

Interacted as primary liaison between GDS department and Kimpton HotelsUpdated hotel descriptions in GDSsTrained new employees in the GDS department Completed troubleshooting on hotel reservation systems and GDSsCompleted research when rates were not bookable by travel agentsHandled travel agent help desk calls as necessaryImproved revenue for hotel clients by auditing and correcting content issuesAdded and extended rates and content in five different systems - four GDSs and Stellex CRSAttended professional training conducted by the GDS on Sabre and WorldspanPromoted from position as reservations agent