Erica 💡 Quigley Email & Phone Number

Philadelphia, Pa, Us

Limerick, Pennsylvania, Us

At Poka-Yoke Solutions, we specialize in transforming business operations through our trademarked Poka-Yoke Process™. As a leader in operational consulting, we leverage our expertise to streamline processes, enhance efficiency, and drive sustainable growth. Our unique approach integrates cutting-edge techniques with real-world applications, ensuring that our clients achieve operational excellence. By partnering with us, you gain access to a proven framework that minimizes errors, improves productivity, and fosters a culture of continuous improvement. Whether you're looking to refine your processes or scale your business, Poka-Yoke Solutions provides the strategic insights and practical solutions needed to propel your organization forward. For more information visit pokayokesolutions.com

Philadelphia, Pennsylvania, Us

Supported a 3500% increase of order shipments by acting as a change agent to scale processes, align workflow, and develop supporting partnerships. Supported international expansion with contracts, sourcing materials, and setting process for hardware configuration and shipment. Developed additional relationships with domestic 3PL facilities, increasing our U.S. distribution footprint. Served on project team for NetSuite ERP system procurement and implementation, and currently acting as System Administrator. Launched advanced hardware replacement program which decreased customer outage on broken hardware. Reduced turnaround time from 8 weeks to 3 days.Work with finance and sales to plan domestic and international pipeline, then turn that plan into SKU based hardware and labor forecast for 3PLs and hardware OEM

Philadelphia, Pennsylvania, Us

Manage pipeline of Sales Orders and Purchase Orders as well as the relationships between FreedomPay, manufacturers and vendors. Reduced 4.5 days of lead time and 5 process touch points in Order Fulfillment. Established company wide customer order process spanning activity from the point of order acceptance to invoice. Spearheaded and managed the research, testing, and implementation of a major ERP upgrade

Wayne, Pa, Us

Transitioned the Customer Service department from the plant in Nebraska to the corporate office. Developed employees into new roles and re-structured multiple departments to gain efficiencies. Created a set of standardized processes in a central location and successfully engaged Subject Matter Experts to contribute. Procured and implemented a cloud based Customer Service Solution to increase productivity and measure team metrics. Established 24/7 Customer Support. Responsible for managing multiple levels of departments.

Wayne, Pa, Us

Transitioned the Order Entry department from the plant in Nebraska to the corporate office. Built a team consisting of new hires and personnel transferred from other functions on a foundation of work processes, goals, and best practices.

Wayne, Pa, Us

Hired as the initial person to create and develop the position. Created a systematic process to track and report contract customer performance.

Arlington, Va, Us

Input and updated government contracts within internal Boeing systems. Acted as metrics focal; ensured key items were met by the team to increase metrics percentages. Member of the Microsoft team; helping people in other groups to increase their efficiency by teaching and assisting with Microsoft Office products. Member of Boeing Women in Leadership (BWIL); assisted in charity and event planning.

Exton, Pennsylvania, Us

Managed both OEM customers and the end users in every facet of the business, from proposal and bid specifications to aftermarket parts and warranties. Supported OEM's in their production schedules and parts warehouse fulfillment. Used MRP to manage schedule and ensure customer's and internal production line were in sync. Set strategic pricing for parts and completed assemblies. Assisted procurement in evaluation of stocking levels, and followed through to move inventory. Worked closely between the plant, engineers, sales people, and customers to ensure clear communications and happy customers.

B.S., Apparel, Housing, And Resource Management

Education record

Education record