Érica Raiza Bravo De Miranda Email & Phone Number

• Gerenciar esforço e quebra de atividades junto com a equipe de desenvolvimento;
• Determinar e gerenciar tarefas, problemas, riscos e itens de ação.
• Garantir a entrega dos serviços contratados com precisão e eficiência de acordo com os objetivos de negócios;
• Impulsionar iniciativas de melhoria contínua para apoiar a qualidade do atendimento ao cliente;
• Identificar oportunidades comerciais na conta;
• Trabalhar juntamente com o negócio e equipe técnica responsável, para garantir que os processos proporcionem a satisfação ideal do cliente;

• Participar de Discovery e entendimento do escopo dos produtos digitais a serem desenvolvidos;
• Contratar pessoas com perfil técnico para as posições de desenvolvimento;
• Garantir a aplicação da metodologia ágil no desenvolvimento do projeto, com o adequado uso de processos colaborativos e remoção de impedimentos;
• Acompanhar e reportar andamento da sprint frente ao planejamento;
• Atuar na identificação e solução de dependências, riscos e impedimentos que prejudiquem o desenvolvimento do projeto;
• Facilitar o alinhamento e moderar as discussões entre o Product Owner e os membros da squad;

Curitiba E Região, Brasil

• Accepts, prioritizes and categorizes change requests, making sure impact and priority are clear to all involved.
• Review and assign planned and unplanned changes, working with a change calendar to avoidimpacts and lack of resources during windows implementation.
• Manage relationships and coordinate work between different teams at different locations.
• Create and distribute change reports among high management.
• Resolve any conflicts and blockers between development team and production support team,ensuring the implementation will be successful.
• Work with Release Management team to prioritize next releases and avoid impacts when changesare being planned.

Curitiba, Paraná, Brasil

• As a leader, I have the role of keeping the team engaged and motivated, providing a collaborative and efficient environment;
• I contribute to ensure the continuous improvement of operational activities;
• Responsible for interviewing and hiring new professionals;
• I work in the relationship with the account's client, understanding the needs and transforming them into solutions;
• I act as a facilitator, both for technical activities and for the personal development of my team;
• Disseminate the company's culture with the team;

Curitiba Area, Brazil

• Design of business processes, improving current processes and procedures.
• Acting to improve business operations and increase quality, organizing system infrastructuredocumentation and operating procedures, strengthening controls and enhancing overallperformance.
• Identify breaks in financial transactions and achieve resolution from those findings.
• Report daily status of several portfolios.
• Responsible for setting up daily reconciliation systems status meetings.

Curitiba Area, Brazil

• Acting in meetings with clients for the survey of requirements and mapping of systemic impacts using agile methodology.
• Specifications review and registration of inconsistencies;
• Make functional specification and Designing and implementing tests of processes.
• Perform functional tests, monitor and support the homologation team.
• Responsible for improvements in current processes and procedures.
• Defect management working directly with the development team.

Curitiba Area, Brazil

• Functional support and presentation of solutions to problems reported by users of banking systems.
• Always working according to customer's SLA.
• Participation in follow-up meetings.
• Monitoring banking systems, tickets and sorting problems according to existing processes.
• Creation and updating technical documents that improve the resolution of recurring incidents.
• Responsible for migration and update contents of a knowledge base used by the support teams ofBrazil, India and China.

Aperfeiçoamento, Mundo 4.0 E Soft Skills

1. Competências e habilidades do futuro 2. Design thinking 3. Gestão de projetos 4. Gestão de pessoas e carreiras 5. Inteligência.

Pós-Graduação Lato Sensu - Mba, Gestão De Ti

Gestão Da Informação, Administração E Gerenciamento De Computação/Tecnologia Da Informação