Érica Raiza Bravo De Miranda Email & Phone Number

• Gerenciar esforço e quebra de atividades junto com a equipe de desenvolvimento;• Determinar e gerenciar tarefas, problemas, riscos e itens de ação.• Garantir a entrega dos serviços contratados com precisão e eficiência de acordo com os objetivos de negócios;• Impulsionar iniciativas de melhoria contínua para apoiar a qualidade do atendimento ao cliente;• Identificar oportunidades comerciais na conta;• Trabalhar juntamente com o negócio e equipe técnica responsável, para garantir que os processos proporcionem a satisfação ideal do cliente;• Gerenciar o contrato de alocações de pessoas, garantindo a disponibilidade do time;• Garantir a saúde financeira do contrato junto ao cliente;• Conduzir reuniões e apresentações técnicas como management review;• Liderar e motivar equipes para oferecer a melhor experiência do cliente;• Atuar como ponto de contato junto ao cliente, em nome do time de desenvolvimento;• Mentorar líderes para desenvolvimento de carreira.

• Participar de Discovery e entendimento do escopo dos produtos digitais a serem desenvolvidos;• Contratar pessoas com perfil técnico para as posições de desenvolvimento;• Garantir a aplicação da metodologia ágil no desenvolvimento do projeto, com o adequado uso de processos colaborativos e remoção de impedimentos;• Acompanhar e reportar andamento da sprint frente ao planejamento;• Atuar na identificação e solução de dependências, riscos e impedimentos que prejudiquem o desenvolvimento do projeto;• Facilitar o alinhamento e moderar as discussões entre o Product Owner e os membros da squad;• Identificar necessidades e garantir capacitação específica para o projeto;• Controlar a alocação de recursos do projeto;• Elaborar e garantir a execução de ações que proporcionem um bom ambiente de trabalho;• Planejar e garantir a execução do onboarding específico da squad para novos colaboradores;• Apoiar o desenvolvimento de competências do colaborador;• Responsável por condução de revisão de nível estratégico com o cliente.• Responsável por condução das cerimônias de review, planejamento e retrospectiva com a equipe, reuniões e processos de tomada de decisão.

Curitiba E Região, Brasil

Accepts, prioritizes and categorizes change requests, making sure impact and priority are clear to all involved.• Review and assign planned and unplanned changes, working with a change calendar to avoidimpacts and lack of resources during windows implementation.• Manage relationships and coordinate work between different teams at different locations.• Create and distribute change reports among high management.• Resolve any conflicts and blockers between development team and production support team,ensuring the implementation will be successful.• Work with Release Management team to prioritize next releases and avoid impacts when changesare being planned.• Communicate and training DEV and support teams regarding ITIL best practices, to align efforts andhow change management process works.• Responsible to help HR recruit and develop new employees for Change Managers positions.• Responsible to manage a production support level 1 team with 9 members and also manage achange manager team in Brazil with 3 members.• Experience in ALM, Remedy, DOMO, tools.Change Manager Accomplishments• Collaborated with Release Management team in the creation of a faster code cycle where we wereable to break release in small changes, making sure production environments is being protected.• Collaborated with Change Management initiative meetings to share coming major and impactingchanges with high management, aligning expectations and priorities.• Created and conducted Change Management trainings across organization, being able also toexplain the importance to protect production environment.• Won Wipro priceless people award due appreciation of my daily work, sent by client SVP

Curitiba, Paraná, Brasil

• As a leader, I have the role of keeping the team engaged and motivated, providing a collaborative and efficient environment;• I contribute to ensure the continuous improvement of operational activities;• Responsible for interviewing and hiring new professionals;• I work in the relationship with the account's client, understanding the needs and transforming them into solutions;• I act as a facilitator, both for technical activities and for the personal development of my team;• Disseminate the company's culture with the team;• I practice active and clear communication in order to report the status of the project and the progress of activities, quality and management.Achievements as a Team Leader• I am active in conducting career changes for employees who are no longer satisfied with the current job position;• Created and continue with the women in my account, a diversity committee in order to bring more professional women from the market to the IT area.

Curitiba Area, Brazil

Design of business processes, improving current processes and procedures.• Acting to improve business operations and increase quality, organizing system infrastructuredocumentation and operating procedures, strengthening controls and enhancing overallperformance.• Identify breaks in financial transactions and achieve resolution from those findings.• Report daily status of several portfolios.• Responsible for setting up daily reconciliation systems status meetings.

Curitiba Area, Brazil

• Acting in meetings with clients for the survey of requirements and mapping of systemic impacts using agile methodology. • Specifications review and registration of inconsistencies; • Make functional specification and Designing and implementing tests of processes. • Perform functional tests, monitor and support the homologation team. • Responsible for improvements in current processes and procedures. • Defect management working directly with the development team.• Participation in meetings to define sprints and follow-up with the cliente. • Expertise in mobile application testing (Android and IOS) having participated in the testing process in three major banking application projects. • Experience in ALM, MTM, JIRA, TFS tools.

Curitiba Area, Brazil

• Functional support and presentation of solutions to problems reported by users of banking systems.• Always working according to customer's SLA.• Participation in follow-up meetings.• Monitoring banking systems, tickets and sorting problems according to existing processes.• Creation and updating technical documents that improve the resolution of recurring incidents.• Responsible for migration and update contents of a knowledge base used by the support teams ofBrazil, India and China.• Identify and manage service risks within company, recommending best practice.

Aperfeiçoamento, Mundo 4.0 E Soft Skills

1. Competências e habilidades do futuro 2. Design thinking 3. Gestão de projetos 4. Gestão de pessoas e carreiras 5. Inteligência.

Pós-Graduação Lato Sensu - Mba, Gestão De Ti

Gestão Da Informação, Administração E Gerenciamento De Computação/Tecnologia Da Informação