Erica Ray Email & Phone Number

San Jose, California

Responsible for keeping residents, businesses, educational institutions and media informed of City business, activities, initiatives and projects. Worked closely with City departments to gather information and provide proactive community outreach, engaging the community in important planning initiatives and projects impacting the residents and greater community. Managed emergency messaging, social media, email and website communications on behalf of the City Manager's Office, Police, Public Works, Community Development and Maintenance Departments.

Responsible for the planning and execution of marketing and communications efforts for local non-profit agency serving over 10,000 clients annually. Coordinated advertising, print collateral, video production and AV services for fundraising luncheon attended by 700+ individuals annually. Generated community support and media interest in the agency through production of e-newsletters, annual reports, press releases, blog posts and more.

Worked with a wide variety of companies to generate sales leads and website traffic that would translate into revenue growth. Implemented online marketing strategies including pay-per-click advertising and targeted SEO content for websites, online articles and press releases.

Marketing Projects Lead - September 2006 - February 2007: Generated website content and press releases. Assisted in the creation of annual marketing catalog and other online and print collateral. Performed database and website testing.Clients Relations Process Lead - March 2005 - September 2006: Collaborated with marketing team to create customer-driven collateral. Provided oversight and project management of Client Relations Department, driving sales of over $10 million annually. Developed process improvements to ensure customer satisfaction and staff efficiency. Managed hiring process and developed a comprehensive training program for new staff.Customer Service Representative - October 2004 - March 2005: Operated multi-line telephone system, answering customer questions and resolving concerns.

Developed and led multiple recreation classes for the City of Santa Clara Parks and Recreation Department. Planned, implemented and evaluated recreation services for two fine arts summer camps. Ensured participant safety and maintained communication with parents. Managed instructors and volunteers. Provided additional support at citywide events as needed.

Bs, Sociology

Activities and Societies: Alpha Kappa Delta (Honor Society)Emphasis: Applied Sociology: Business and Human Services

Aa, Sociology

Activities and Societies: Phi Theta Kappa (Honor Society)Graduated Magna Cum Laude. Member of the National Dean's List.

Education record

Graduated with Honors.