Erica Ricigliano Email & Phone Number

• Assisted in launch of new pharmacy• Reviewed, applied for, and managed new PBM and vendor contracts• Exceptional knowledge and understanding of Medicare Part D, Medicaid, and Commercial pharmacy billing• Built out templates in proprietary specialty pharmacy software system (CareTend) to manage and maintain order and streamline the data entry process• Streamlined and improved procedure for pharmacy licensing in all 50 states• Spoke to patients to collect data to help them be more compliant and encourage them to be more engaged in their healthcare• Triaged calls to pharmacist when necessary• Collected data to start patient specific care plans• Provided extraordinary support for patients and providers• Helped create and edit standard operating procedures for pharmacy operations• Managed and assisted all pharmacy technicians in daily operations of pharmacy• Maintained and managed Human Resources files• Assisted in recruiting and hiring process• Collected W9’s, vendor information, and contracts to start vendor services• Contacted various State Boards to collect information for licensing applications• Assisted in reading, editing, and creating policies for the Joint Commission and URAC• Exceptional customer service skills on the phone, in writing, and in person• Collected patients medication history, allergies, and medical conditions and helped patients manage medication with follow up calls• Exceptional knowledge of all aspects of pharmacy, pharmacy law and regulations, and pharmacy technician roles and responsibilities

• Trained and led team of Pharmacy Technicians• Created and implemented Specialty department standard operating procedures to ensure accurate workflow• Created Specialty Department manual• Exceptional knowledge of Medicare Part D, Medicaid, and Commercial pharmacy billing• Assisted in development of Quality Improvement Project ideas- shipment success rate, pharmacy error reporting, customer service surveys, etc.• Assisted in maintaining performance metrics for Quality Improvement Projects to increase revenue and meet customer service goals• Developed and templated Specialty URAC questions to gather patient data• Collected patients medication history, allergies, and medical conditions and helped patients manage medication with follow up calls• Spoke to patients to collect data to help them be more compliant and encourage them to be more engaged in their healthcare• Triaged calls to pharmacist when necessary• Collected data to start patient specific care plans• Provided support for patients and providers through exceptional communication• Key member in URAC mail-order and URAC Specialty interview process• Integral member of URAC Specialty virtual accreditation process• Assisted in upholding Specialty URAC standards• Participated in weekly team lead meetings• Managed and used ScriptPro Robotic Dispensing System• Proficient technical abilities with various computer software programs such as ScriptPro, Asembia1, EnterpriseRx (McKesson)• Created, managed, and maintained inventory process which includes ordering, receiving, returns, and recalls

• Exceptional familiarity with standard concepts, practices, and procedures within pharmacy practices including law and compliance• Accurately read and enter prescriptions information into system to generate labels• Accurately bill prescriptions for proper reimbursement by insurance companies• Communicate effectively with healthcare providers to obtain information needed to complete task• Complete MAC reimbursement requests with insurance companies to ensure correct and accurate billing • Accurately record patient demographic, insurance, medical conditions, medication lists, and allergies• Accurately apply manufacturer coupons to aid in financial assistance for patients • Vast knowledge of various assistance programs

Kings Park, Ny

• Evaluate customer needs; generate excellent relations with customers to produce new and repeat business• Assisted in scheduling employees to ensure appropriate coverage for shifts• Communicate with other healthcare professionals and clients effectively and accurately • Enter prescription information into the computer to produce labels• Accurately bill prescriptions for proper reimbursement from insurance companies• Speak to doctors and medical staff to obtain new prescription refills• Properly typed and filled an average of 250-400 prescriptions per day• Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications• Helped maintain accurate recordings of controlled substances for monthly inventory iness

Woodbury, Ny

• Oversaw 80+ Home Health Aides and Certified Nursing Assistants• Analyzed trends in employee compensations, PTO, and benefits• Helped analyze and monitor profits and losses for company• Analyzed, monitored, and managed labor needs and recruited and hired new employees when appropriate• Maintained personnel files to be in compliance with the Department of Health and Department of Labor• Worked closely with the Director of Nursing to ensure quality service and exceptional healthcare for clients• Communicated with other healthcare professionals and clients professionally, effectively, and accurately• Completed and submitted workers compensation paperwork, social security, and unemployment related paperwork• Point of contact for benefit summaries and other information• Coordinated employee payroll using ADP• Responsible for employee scheduling and maintaining order amongst our clients and their aides• Assisted in writing and finalizing of the employee handbook• Verified employment references and coordinated drug tests for prospective candidates• Highly proficient at maintaining on-going relationships with our clientele and our health aides• Assisted in mentoring and training new hires on various aspects of the recruitment life cycle to ensure effective sourcing and successful placement• Conducted candidate interviews

• Helped interview and hire potential candidates for the following semester• Oversaw a residence hall of more than 100 students• Supervised 3 Resident Assistants• Resolved roommate conflicts• Helped students deal with transition to college• Counseled peers on personal, academic, and career concerns• Created, planned, and implemented educational, social, and recreational programs• Acted as a liaison between residents and Department of Residence Life• Managed administrative duties including maintenance requests, incident reports, and room transfers• Enforced and upheld University policies• Responsible for holding floor and building meetings

Oversaw 25 resident studentsHandled complaints and resolved them quickly and accurately