Erica Ricigliano Email & Phone Number

• Assisted in launch of new pharmacy
• Reviewed, applied for, and managed new PBM and vendor contracts
• Exceptional knowledge and understanding of Medicare Part D, Medicaid, and Commercial pharmacy billing
• Built out templates in proprietary specialty pharmacy software system (CareTend) to manage and maintain order and streamline the data entry process
• Streamlined and improved procedure for pharmacy licensing in all 50 states
• Spoke to patients to collect data to help them be more compliant and encourage them to be more engaged in their healthcare

• Trained and led team of Pharmacy Technicians
• Created and implemented Specialty department standard operating procedures to ensure accurate workflow
• Created Specialty Department manual
• Exceptional knowledge of Medicare Part D, Medicaid, and Commercial pharmacy billing
• Assisted in development of Quality Improvement Project ideas- shipment success rate, pharmacy error reporting, customer service surveys, etc.
• Assisted in maintaining performance metrics for Quality Improvement Projects to increase revenue and meet customer service goals

• Exceptional familiarity with standard concepts, practices, and procedures within pharmacy practices including law and compliance
• Accurately read and enter prescriptions information into system to generate labels
• Accurately bill prescriptions for proper reimbursement by insurance companies
• Communicate effectively with healthcare providers to obtain information needed to complete task
• Complete MAC reimbursement requests with insurance companies to ensure correct and accurate billing
• Accurately record patient demographic, insurance, medical conditions, medication lists, and allergies

Kings Park, NY

• Evaluate customer needs; generate excellent relations with customers to produce new and repeat business
• Assisted in scheduling employees to ensure appropriate coverage for shifts
• Communicate with other healthcare professionals and clients effectively and accurately
• Enter prescription information into the computer to produce labels
• Accurately bill prescriptions for proper reimbursement from insurance companies
• Speak to doctors and medical staff to obtain new prescription refills

Woodbury, NY

• Oversaw 80+ Home Health Aides and Certified Nursing Assistants
• Analyzed trends in employee compensations, PTO, and benefits
• Helped analyze and monitor profits and losses for company
• Analyzed, monitored, and managed labor needs and recruited and hired new employees when appropriate
• Maintained personnel files to be in compliance with the Department of Health and Department of Labor
• Worked closely with the Director of Nursing to ensure quality service and exceptional healthcare for clients

• Helped interview and hire potential candidates for the following semester
• Oversaw a residence hall of more than 100 students
• Supervised 3 Resident Assistants
• Resolved roommate conflicts
• Helped students deal with transition to college
• Counseled peers on personal, academic, and career concerns

Oversaw 25 resident studentsHandled complaints and resolved them quickly and accurately