Erica Ricker Email and Phone Number

Mondelez International (Shopper - OREO, RITZ Crackers, Sour Patch Kids, Tate's Bake Shop, Triscuit, Wheat Thins)In addition to successfully managing a demanding workload of projects, I also took the initiative to standardize my PM processes and systems which were then rolled out across the agency. • Created, tested, and deployed a Smartsheet Job Tracker, Resource Management Tool, and Out Of Office Process o Saved an estimated 6 hours of PM time a week, which translated to hundreds of thousands of dollars over the course of the year. o Developed automations that eliminated opportunities for human error. o Resource management across the agency for the first time. o Ability to track estimated vs actual hours on work. o Customized tools for various teams unique needs. o Individual task assignment. o Lead team trainings across the agency.

Maximized success for daily operations while ensuring all projects are delivered on time, accurately, and within scope• Oversaw successful completion of a variety of creative projects - website design and development - social media campaign strategy, content creation, execution, and community management - brand identity (logo, voice, audience) - video and photo shoot planning, budgeting, production assistance, and post production - email campaigns• Implemented the use of project management software to replace the confusing excel document previously in place. This change reduced costs associated with short and long term planning, created transparency across teams, and eased frustrations from under/overloading sprint plans• Launched client-request ticket traffic system and all related processes and workflows for team members and clients• Created training programs and coached team members based on need • Meticulously managed internal file organization and project records• Partnered with team leads to prioritize, manage, and track workloads• Tracked progress of client deliverables and adjusted workflow as necessary to meet set due dates across a portfolio of projects with overlapping timelines• Compiled team level reporting, OKR/KPI’s and interpreting data into actionable next steps• Solid understanding of PMP/PMI principles, processes, and best practices

Purchased 2 failing Rocky Mountain Chocolate franchises and grew sales over 50%in less than 2 years, with monthly sales continuing to top 25% over previousmonths.• Managed performance, sales, and training of 15 staff• Created sustainable bonuses and promotions, provided disciplinedleadership, and set clear expectations to hold myself and staff accountablefor results• Monitored and maintained a perishable inventory of over $20,000,continually analyzed sales data and trends to control product mix, andforecasted levels to accommodate seasonal demands• Adhered to all franchise standards on appearance, branding, andoperational consistency• Oversaw all daily operating functions of the business• Regularly participated in networking events to generate referral businessand explore new opportunities• Created a Corporate Business Program to organize large corporate andspecial orders. Acted as Project Manager for each individual client frommain point of contact during order placement, contract negotiations,timeline creation and execution for supply ordering and staffing needs, finaldelivery, and client follow-up to ensure their expectations were exceeded.Some of the larger corporate clients

• Develop, manage, and maintain Foundation’s websites utilizing HTML, CSS, and customized CMS system• Design engaging content including graphics and videos for websites, email campaigns and marketing pieces utilizing Adobe Creative Suite, Microsoft Office, Animoto and other online software tools • Design, develop and deploy email marketing campaigns utilizing Constant Contact targeting donor database to increase contributions and awareness • Increase exposure by building social media presence and encourage community involvement of followers and fans on Facebook, Twitter, and YouTube• Tape and photograph events to edit and build multimedia marketing pieces for the Foundation

• Manage a facility with 13 spaces of varying size and technological capabilities increasing facility rental revenue 80% in the first year• Develop and implement paperwork and reservation system for facility rental• Provide internal technology support to staff and clients

• Accurately balanced cash drawer containing $10,000+• Trusted with 10 bank keys and confidential safe combination¬s • Professionally assisted several customers a day on the phone and in person • Managed the “Campus Checking Program” and gained over 600 new accounts a year