Erica Rodriguez Email & Phone Number

San Antonio, Texas Metropolitan Area

As an Enterprise Customer Success Manager, I am responsible for managing and nurturing strategic customer relationships to ensure long-term success and drive revenue growth. I serve as a trusted advisor, partnering with customers to understand their business goals, align our solutions, and maximize value realization. This role requires a combination of strategic thinking, relationship-building, and a deep understanding of customer success principles.Responsibilities:Act as the primary point of contact and trusted advisor for a portfolio of high-value enterprise customers.Build and maintain strong relationships with key stakeholders, including executives, decision-makers, and end-users.Understand customer objectives, industry trends, and challenges to proactively identify opportunities for value creation and drive customer success.Develop and execute strategic account plans to ensure customer retention, expansion, and renewal.Conduct regular business reviews, delivering insights and recommendations based on data-driven analysis of customer performance and usage metrics.Collaborate cross-functionally with sales, product, and support teams to drive customer satisfaction and ensure a seamless customer journey.Serve as an escalation point for customer issues, ensuring timely resolution and effective communication.Identify upselling and cross-selling opportunities to drive revenue growth and achieve assigned targets.Stay up to date with industry trends, customer success best practices, and emerging technologies to continuously improve our customer success approach.Strong relationship-building and communication skills, with the ability to effectively engage with stakeholders at all levels.Demonstrated experience in providing strategic guidance, identifying customer needs, and aligning solutions to drive business outcomes.Proficiency in utilizing CRM systems, customer success platforms, and data analytics tools.

San Antonio, Texas Area

As a Business Development Consultant, I am responsible for driving new business sales opportunities and profitable revenue growth within key existing accounts and from new business customers. The primary responsibilities for this role include full sales life-cycle management, including: prospecting, discovery, education and thought leadership, solution proposing, negotiating, responding to sales inquiries, developing qualified leads and event attendance. Working with and closing sales opportunities within businesses across the wide range of Mid-Market clients.KNOWLEDGE/SKILLS/ABILITY:Meet and exceed monthly sales quota through inbound leads strategically selling the company’s various propositions to new prospects and existing customers in a consultative manner. Develop and execute appropriate company sales strategy to achieve the monthly sales quota. Proactively generate, qualify and close new business opportunities. Responsible for full sales cycle from strategic engagement, generating lead to closure and handover. Work collaboratively with Solutions Engineers and Account teams to perform technical assessments and host workshops to ensure that Rackspace solutions meet the customer’s present needs and support their future growth requirements. Develop and present account development plans. Maintain clear business understanding of a customers business needs and how Rackspace fits in with them – where appropriate drive Rackspace product teams to develop new propositions. Engage with channel partners to find and develop new opportunities.Ability to communicate technical info and ideas so others will understand. Ability to provide FANATICAL support.Recipient of Rackstar 2016 for Annual Attainment

San Antonio, Texas Area

Enterprise Development Associate works with Enterprise Sales team (Acquisition and Install base accounts) to help meet and exceed expected monthly sales target. Responsible for learning full sales cycle from lead to close. Assists with generation and qualification with customer leads. Work closely with Sales Engineers, Finance, Legal and other cross-functional teams to perform feasibility assessments of how well Rackspace solutions meet the customer requirements and what customization would be required. Expected to gain a clear understanding of how existing customers are using Rackspace solutions. Able to work to a monthly target and be able to effectively communicate over the phone, through email and face-to-face.

Account Manager III is responsible for taking ownership of the relationship held with each of their customers. The Account Manager serves as an interface between the customer and the Rackspace support infrastructure to ensure that their customers technical, administration and special support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with varying levels within the client organization by identifying and positioning: sales, networking, and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.Responsibilities include:*Manage a moderately complex account load*Ability to handling day-to-day AM tasks independently*Ability to conduct implementation calls and lead customer visits*Ability to present written and verbal proposals and grow the installed base*Escalates issues with guidance*Participates in the interview process*Excellent creative problem-solving abilities*Analyze operational processes, escalation procedures and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/client.*Assist with project management specific to segment wide customer communications

Intensive Account Managers are responsible for taking ownership of the relationship held with each of their customers. The Account Manager serves as an interface between the customer and the Rackspace support infrastructure to ensure that their customers technical, administration, and special support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with varying levels within the client organization by identifying and positioning: sales, networking, and PR opportunities. All while managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.

The Account Manager serves as an interface between the customer and the Rackspace support infrastructure to ensure that their customers technical, administration, and special support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with varying levels within the client organization by identifying and positioning: sales, networking, and PR opportunities. All while managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.

San Antonio, Texas Area

San Antonio, Texas Area