Senior Case Management Associate
Mumbai, Maharashtra, India
Reporting - Ensured quality and accuracy in data collection and reporting across different teams. Also helped manage, maintain and update regularly large databases from various sources. Created analytical reports for top management and various donors to help evaluate effectiveness of programmesSystem development - Assisted with building and implementing an in-house, cloud-based data management system using pre-existing manual frameworks. Was also responsible for conducting trainings on system usage and feedback collection for effective functionality of the system. Process streamline and improvement - Developed frameworks to increase data accuracy and usage which also helped with reporting. Conducted reviews and quality checks of various kinds of processes and data; and further helped create and expand SOPs for both efficient internal process and easy understanding for external stakeholders.