Erica Shofner Email & Phone Number

Eugene, Or, Us

United States

- Co-hosting two weekly three-hour cohort meetings as part of a team- Collaboration with a team of staff and fellows to support a cohort of Paid Search Marketing students to earn Met and Google certifications- Attendance, Contact, and Assignment monitoring using SalesForce- Weekly one-on-one mentoring and tutoring sessions with sixteen assigned climbers discussing soft skills, course content, and exam preparations

United States

- Achieved Google Ads Search Certification and Meta Digital Marketing Associate Certification in 4 months, enhancing my ability to develop and implement effective paid search campaigns- Discussed, developed, and defended original marketing strategies that deepened my knowledge, application strategies, and analysis of digital marketing principles.- Collaborated cross-functionally with peers, alumni, instructors, and staff in a remote environment.

Eugene, Oregon, United States

As Chief Workshop Manager I was tasked with the daily operation of our kiosk location. This included but was not limited to sales metric tracking, sales planning, scheduling, labor forecasting, hiring and onboarding, employee management, freight processing, customer relations, performance evaluations, employee annual reviews, recruiting, cash management and daily banking, and maintaining an upbeat work environment. At times I was the only person on shift and fulfilled the roles of several… Show more As Chief Workshop Manager I was tasked with the daily operation of our kiosk location. This included but was not limited to sales metric tracking, sales planning, scheduling, labor forecasting, hiring and onboarding, employee management, freight processing, customer relations, performance evaluations, employee annual reviews, recruiting, cash management and daily banking, and maintaining an upbeat work environment. At times I was the only person on shift and fulfilled the roles of several employees at once while also balancing my management duties. I was also frequently tasked with basic IT maintenance for the workshop and am experienced in the repair of the stuffer machine and sound stations. I also handled all customer complaints escalations and have extensive customer service and problem-solving skills. Show less

Eugene, Oregon, United States

- The role of Social Media Manager for our location was added to my duties and I drove content engagement and steady follower growth via Instagram- Created Daily Social Media content for Instagram with Canva and implemented a content calendar- Creation of print marketing materials and large-format outdoor advertising matching brand- Creation of brand voice, color pallet, and assets for our location that matched the company goals- Product photography and staging

Eugene, Oregon, United States

In my time as Inventory Specialist and Intake Manager, my duties included inventory audits, high volume cash management, invoice and vendor payments, stock replenishment, product ordering, task delegation, employee support, monitoring METRIC for inventory discrepancies, product management in GreenBits, and working closely with other members of management to reduce inventory errors and maintain compliance. I also was tasked in inventory intake, pulling and importing test results for flower… Show more In my time as Inventory Specialist and Intake Manager, my duties included inventory audits, high volume cash management, invoice and vendor payments, stock replenishment, product ordering, task delegation, employee support, monitoring METRIC for inventory discrepancies, product management in GreenBits, and working closely with other members of management to reduce inventory errors and maintain compliance. I also was tasked in inventory intake, pulling and importing test results for flower, graphic design projects using Canva and Photoshop, and social media post creation. This position allowed me to gain valuable knowledge about the behind-the-scenes work that goes into the management and daily operations of a successful retail operation. Show less

Eugene, Oregon, United States

I had the immense pleasure of working with an outstanding crew of technicians at a lively cannabis retailer. As a technician my main duties were customer service based and included budtending, budbacking for online and curbside orders, restocking products, creation of strain display materials, menu updating, assisting with inventory audits, and working closely with my team to maintain a wonderful store atmosphere. This position allowed me to highlight my organizational skills and resulted in my… Show more I had the immense pleasure of working with an outstanding crew of technicians at a lively cannabis retailer. As a technician my main duties were customer service based and included budtending, budbacking for online and curbside orders, restocking products, creation of strain display materials, menu updating, assisting with inventory audits, and working closely with my team to maintain a wonderful store atmosphere. This position allowed me to highlight my organizational skills and resulted in my move to Inventory Specialist. Show less

Eugene, Oregon, United States

I worked as the lead of a fast-paced team to process domestic and international shipments and mailings through UPS and USPS along with copy and print services. This included, but was not limited to, box assembly, specialty fragile packing, shipping quote procurement, freight processing, UPS claim Filing, manifest procurement, standard print services, lamination, binding, and private mailbox services. As part of my management duties I was also responsible for employee schedule creation, stock… Show more I worked as the lead of a fast-paced team to process domestic and international shipments and mailings through UPS and USPS along with copy and print services. This included, but was not limited to, box assembly, specialty fragile packing, shipping quote procurement, freight processing, UPS claim Filing, manifest procurement, standard print services, lamination, binding, and private mailbox services. As part of my management duties I was also responsible for employee schedule creation, stock replenishment, customer complaint resolutions, bank deposits, claim management, employee training, inventory, and sales metric management. I served as an Oregon Notary Public as well in my time in this position. Show less

Eugene, Oregon, United States

This position was a cumulative example of my ability to thrive in any position and situation thrown my way. I assisted in multiple departments daily as the sole fully cross-trained associate. My main area of focus was the growth and support of the Copy and Print department as they transferred to a more competitive operational style. I assisted in the maintenance of production schedules, operational standards, and workload balancing. I had a secondary focus as a member of their fast-paced… Show more This position was a cumulative example of my ability to thrive in any position and situation thrown my way. I assisted in multiple departments daily as the sole fully cross-trained associate. My main area of focus was the growth and support of the Copy and Print department as they transferred to a more competitive operational style. I assisted in the maintenance of production schedules, operational standards, and workload balancing. I had a secondary focus as a member of their fast-paced technology and services sales team. I was responsible for meeting and exceeding weekly sales and conversion goals along with supporting my fellow team members in their progress. This includes but is not limited to, upselling, cross-selling, informing customers about all our offered services, and customer follow-up support. Show less

Eugene, Oregon Area

As the Sales Manager for this fast-paced department, I was in charge of ensuring that production schedules were maintained and followed, that key metrics were being met and exceeded, enforcing operational standards, supervising three employees, and at times acting as sole manager on duty. I was tasked with making sure all operational policies and processes are being followed (i.e., machine maintenance, supplies, click counts, UPS reconciliation). When possible, I delegated operational tasks to… Show more As the Sales Manager for this fast-paced department, I was in charge of ensuring that production schedules were maintained and followed, that key metrics were being met and exceeded, enforcing operational standards, supervising three employees, and at times acting as sole manager on duty. I was tasked with making sure all operational policies and processes are being followed (i.e., machine maintenance, supplies, click counts, UPS reconciliation). When possible, I delegated operational tasks to Copy & Print team. I have a high degree of comfort working with print production machinery and customer management systems including Salesforce.com. This position required a great amount of integrity and ethical behavior as an internal key-holder for the store. I served as a leader within the retail organization with direct accountability to the Copy & Print Center. I ran a profitable, efficient, and effective sales operation through effective people management, and provided feedback and coaching to all Copy & Print associates to build strength, relationships, and capability. I took personal accountability for the retention, development, and performance of the CPC team and they were my pride and joy. Show less

Eugene, Oregon Area

I was part of the exciting Natural Products Sales team, and was responsible for the processing of inbound sales, procuring sales leads, and creating a great customer service experience for our clients. My main area of focus was growing sales in natural crafting, Hive Supplements, and HoneyStix. In this position I gained valuable experience using Sage X3 and CRM along with Microsoft Outlook and Excel. My daily duties included: order processing, sales lead procurement with cold calling practices,… Show more I was part of the exciting Natural Products Sales team, and was responsible for the processing of inbound sales, procuring sales leads, and creating a great customer service experience for our clients. My main area of focus was growing sales in natural crafting, Hive Supplements, and HoneyStix. In this position I gained valuable experience using Sage X3 and CRM along with Microsoft Outlook and Excel. My daily duties included: order processing, sales lead procurement with cold calling practices, market research, sales forecasting, product production request, LTL shipping quote procurement, shipment tracking, running period sales reports, creating contract request, qualifying wholesale customer accounts, putting together quotes for larger customer accounts, invoicing, and more. Show less

Eugene, Oregon Area

I worked as a member of the fast paced copy and print department. I was promoted to this position and previously held the title Sales Associate at the same location. As a copy and print sales consultant I was in charge of placing an emphasis on outstanding customer services through the creation of repeat customers and building relationships with local business. The skills and experience I have acquired include, but are not limited to: Graphic design and typesetting, extensive Xerox… Show more I worked as a member of the fast paced copy and print department. I was promoted to this position and previously held the title Sales Associate at the same location. As a copy and print sales consultant I was in charge of placing an emphasis on outstanding customer services through the creation of repeat customers and building relationships with local business. The skills and experience I have acquired include, but are not limited to: Graphic design and typesetting, extensive Xerox printing, Microsoft Office, Adobe Creative Suite (Photoshop + Illustrator), large format printing, lamination and finishing, and many other common copy and print tasks. While a member of this department our team was awarded the coveted title of a “Highly Effective Print Center”, a title that only a hand full of Office Max stores in the nation hold. Show less

Eugene, Oregon Area

I worked as a member of the front-end sales team and am a thriving one-on-one sales associate. I was promoted to this position and previously held the title of Logistics Associate where I shared responsibility for the unloading of merchandise, breaking down pallets, floor placement of products, product recovery, advertisement signing and validation, daily stock replenishment, and planogram setting. With my new position I have gained extensive cashiering experience and a growing amount of sales… Show more I worked as a member of the front-end sales team and am a thriving one-on-one sales associate. I was promoted to this position and previously held the title of Logistics Associate where I shared responsibility for the unloading of merchandise, breaking down pallets, floor placement of products, product recovery, advertisement signing and validation, daily stock replenishment, and planogram setting. With my new position I have gained extensive cashiering experience and a growing amount of sales experience and knowledge using the ARC-3 sales model. Show less

Eugene, Oregon Area

As a member of the early morning truck team I aided in the unloading, schematics processing, and floor placement of product upon its arrival. I worked both home goods and apparel along with sales floor, advertisement signing, fresh and frozen foods, and extensive cashiering.