Erica (Rife) Shook Email & Phone Number

Upper Sandusky, Oh, Us

United States

· Interact with customers in a timely, professional and responsive manner· Process and monitor purchase orders from receipt to shipment· Work closely with production management to ensure glass orders are processed and shipped efficiently· Effectively communicate with multiple clients via email and phone· Ability to toggle between multiple systems to gather data· Export reports to review end-of-month sales as well items during production

Remote

• Laid-off due to reduction in force• Managed a five-team member pod, which successfully met the hire requirement for seven locations across the United States• Hired 1,326 customer service representatives in 21 months• Built and extended client relationships through excellence in recruitment process through sourcing, screening, assessing, and marketing candidates to clients either in an on-site or off-site environment• Focused on high touch candidate relationship management as well as customer focus and responsiveness in client facing activities• Conducted interactions with clients in a timely, professional and responsive manner• Identified and communicated continuous improvement opportunities and strategies• Conducted role briefing with clients and set expectations for recruitment process• Followed agreed client recruitment process for recruitment delivery• Used competency interviewing to identify and differentiate candidate in presentation and short-list process• Reviewed candidate profile, experience and telephone interview responses and decide final disposition of candidate • Sell identified and selected candidates to client hiring managers, as well as advise top level candidates on a client's opportunity including culture fit, knowledge gaps and value proposition• If applicable, negotiated and presented compensation packages to candidate for acceptance• Metric analysis, interview guide development, SLA adherence and report generation• Ensured client maintains compliance of all talent acquisition legislation, including EEOC and affirmative action• Interpreted and analyzed data and present back to client and account manager so that enhancements can be made to the hiring process such as revisions of behavioral based interview guides, job descriptions, compensation packages, and success indicators• Assisted colleagues with recruiting questions or concerns to avoid delays in process • Skilled with tracking systems, such as Workday and Taleo

Findlay, Ohio

• Laid-off due to COVID-19 business decision• Manage profitability of client account via development of comprehensive, effective and innovative sourcing and selection strategies in order to efficiently attain top level candidates.• Consistently consult and collaborate with hiring managers regarding expectations, challenges and strategies.• Develop process improvements, implement solutions and share best practices with account team members and client partners.• Lead weekly meetings with hiring managers and account teams to discuss and assess candidate and requisition status and health. Internet research and job posting responsibility and pipeline status movement.• Manage passive recruiting through RMS resources as necessary to attract top level candidates.• Consult regarding phone interviewing strategies and analysis of completed interviews, including behavioral interviews, of potential candidates to select top level candidates for clients.• Accurately forecast and request transitional hours in a timely manner; leverage resources to maximize productivity and pipeline management.• Review candidate profile, experience and telephone interview responses and decide final disposition of candidate • Sell identified and selected candidates to client hiring managers, as well as advise top level candidates on a client's opportunity including culture fit, knowledge gaps and value proposition.• If applicable, negotiate and present compensation packages to candidate for acceptance.• Metric analysis, interview guide development, SLA adherence and report generation.• Ensure client maintains compliance of all talent acquisition legislation, including EEOC and affirmative action.• Interpret and analyze data and present back to client and account manager.• Development and delivery of presentations to client human resource partners and hiring managers.• Proficient using Microsoft Office, including Word, Outlook, Excel, PowerPoint and OneNote.

Findlay, Oh

Hiring Manager Scheduling onsite at Goodyear • Worked with Microsoft Excel for data entry. • Contacted candidates to schedule onsite interviews. • Scheduled candidates for face to face interview with hiring managers. • Created and updated daily reports to process candidates. • Dispositioned candidates according to response in scheduling interviews. • Built hiring manager schedules for candidates to manually schedule. • Experience working remotely. Experienced Hire Recruiting onsite at Goldman Sachs • Scheduled onsite, phone and/or video conference interviews for Technology Risk, Financial Risk and App Bank teams within the Technology Division. • Communicated via email and phone with designated Technology teams. • Assisted weekly with opening new Technology roles. • Requested and processed interviewer feedback. • Updated TAM system for each candidate’s interviews and feedback. • Communicated with candidates via phone and/or email regarding feedback or availability. • Reserved conference rooms for onsite and video conference interviews. • Processed candidate reimbursement invoices with accounts payable. • Supported other divisions and colleagues with work when necessary. • Proved ability to learn new systems quickly. • Experience working remotely.

Columbus, Ohio Area

• Member of the elite Aspiring Professionals leadership program • Troubleshooting databases and software • Prioritize daily workload to ensure deadlines are met• Assist in editing and writing department procedures • Process spreadsheets using Microsoft Excel and other software, such as Microsoft Access• Involve with numerous projects at one time• Network within the company and outside vendors• Research department process issues

Columbus, Ohio Area

• Prioritize daily workload to ensure deadlines are met• Sort and complete mail• Assist in editing and writing department procedures • Answer and transfer calls to the appropriate department utilizing proper phone etiquette• Participated with volunteer activity Habit for Humanity On-Site Wall Build

Upper Arlington, Ohio

• Processed requests for documents in order to pursue accounts in Ohio, Maryland and Alaska court systems• Worked with 30 clients through email, phone, and/or website portals on a daily basis using client confidentiality• Processed satisfactions, release of liens and dismissals to be submitted to courts, as well as processed the same documents when time stamped from the courts• Assisted the paralegal in filing suit against consumers• Supported my supervisor with mail and printing/copying responsibilities

Columbus, Ohio Area

• Managed over 10 individuals, while maintaining a 24-hour retail business • Compiled daily reports and inventory counts• Accommodated any customer issues or concerns through positive customer service• Trained with human resource department• Conducted job interviews• Processed job applications received at store level

Indianapolis, Indiana Area

• Managed over 10 individuals, while maintaining a 24-hour retail business • Compiled daily reports and inventory counts• Accommodated any customer issues or concerns through positive customer service• Trained with human resource department• Conducted job interviews• Processed job applications received at store level

Huntington, West Virginia Area

• Main liaison for women’s soccer and tennis teams with the community and media• Head event management coordinator • Documented quotes using Microsoft Word• Wrote preview and recap press releases using Microsoft Word and AP style• Accumulated the necessary materials needed to create documents• Designed a media guide and poster for each team’s season, using creativity, Adobe InDesign and Photoshop

• The academic tracking program was a new idea, which was introduced by the University of Findlay Athletic Director as a trial basis with 12 athletes.• The mission was to confidentially monitor student-athlete’s progress in class participation and homework assignments through weekly or biweekly meetings depending upon the athlete’s continued progress. • Organized half hour to one hour meetings with each of the 12 athletes• Designed a session schedule, which included keeping track of unexcused and excused absences• Constructed a weekly commitment checklist for each athlete to follow between meetings that was intended to monitor what hours were utilized.• Created a checklist to be utilized during the weekly meetings.• Overall, the athletic director was satisfied with my development of a new program to assist student-athletes who struggle with juggling sports and academics. However, the program was not created as a permanent program because the funds were not available.

Greater Boston Area

• Helped with the 2006-2007 Media Guide• Updated player profiles• Assisted with press releases• Compiled the 2006 summer league guide• Gathered research on potential draft picks• Assisted at press conferences and special events• Critiqued the Celtics website and made sure all the information was up-to-date• Organized the Media Relations file room• Prepared the media information, registered the media, and recorded quotes to be documented for the 2006 NBA draft • Performed tasks for the first ever Celtics dance auditions through: Organized paperwork and supplies Returned phone calls Made sure the judges and media were satisfied

Maj, Public Relations

Activities and Societies: Getting knowledge on Web design through two graduate coursesAwards received: Public Relations Campaigns Extra.

Bs, Majors: Business Management; Minor: Interpersonal Communications

Activities and Societies: University of Findlay Marketing Club (August '05 – May '07) Offices held: President and Secretary University.