Erica Sicilia Email & Phone Number

Indianapolis, Indiana Area

Warrenville, IL

• Manage a team of 9 claims adjusters, assisting with complex file review and coverage interpretation.
• Conduct daily team meetings to review procedure updates, current metrics, and balance team workload.
• Facilitate training sessions on new products, procedures, and updates to claims handling process.
• Evaluate claim files and complete call reviews to ensure quality of work, adherence to standard work, and identify areas of opportunity for individual and team coaching sessions.
• Engage employees in weekly and monthly coaching sessions to talk about individual results, review identified opportunities, and discuss progress from prior coaching sessions.
• Write and deliver comprehensive interim and year end performance reviews, communicate salary changes, and discuss objectives for future career development.

New Castle, PA

• Assisted policyholders with every step of the auto claims process, from first notice to payment of the claim.
• Provided excellent customer service to policyholders who called in with questions regarding their claims.
• Reviewed policy language to verify and ensure proper application of coverage.
• Identified opportunities to subrogate from third party carriers / responsible parties.
• Identified potential fraudulent claims and appropriately referred for further investigation.
• Strived to exceed in all metrics to ensure that all claims were handled efficiently and in adherence with Standard Operating Procedures.

New Castle, PA

• Assisted policy holders with transferring their auto and home policies upon relocation to a new state and/or new home purchase.
• Completed policy re-evaluations to apply updated rating factors on policies to help reduce premiums and drive retention.
• Quoted new business for both auto and home insurance policies.
• Proactively hunted for opportunities to upsell and offer new policy leads to generate additional revenue for Liberty Mutual.
• Addressed customer concerns effectively to ensure customer satisfaction.
• Assisted with training new team members to promote success in their new role.

New Castle, PA

• Completed licensing course and obtained Producers License in the state of PA for Property and Casualty Insurance.
• Assisted policy holders with questions, counseled on coverage options, reviewed billing and made changes to existing auto and homeowners policies.
• Provided service and made policy recommendations for policyholders in all 50 states.
• Completed policy reviews and counseled on the benefits of insuring with Liberty Mutual to retain customers.
• Addressed customer concerns effectively to ensure customer satisfaction.
• Gained additional revenue for Liberty Mutual by suggesting additional coverage for existing policies.

Warrendale, PA

• Met with teachers and principals to introduce them to our Economic Education curriculum.
• Coordinated all Middle and High School programs: including recruiting, training and placing volunteers in classrooms.
• Coordinated JA Job Shadow Day, reaching 12,600 Students.
• Coordinated the Junior Benchmarks program: recruited teams, organized the panel discussions, recruited speakers and judges and organized the final competition and awards celebration.

Cincinnati, OH

• Coordinated the care and daily staffing needs of individuals in the community with Developmental Delays.
• Supervised a staff of 20 Direct Care Providers, conducted trainings to ensure excellent job performance and completed yearly performance reviews in order to ensure that our clients received superior care.
• Screened resumes, interviewed, checked references, hired and determined the starting pay rate of qualified candidates to work with our clients. Monitored the job performance of our client’s Direct Care staff.

Bachelor’S Degree, Communication And Media Studies

Activities and Societies: Phi Sigma Pi, National Honor Fraternity

Transferred To The University Of Pittsburgh, Communication And Media Studies

Activities and Societies: Alpha Xi Delta