Erica Sinatra Email & Phone Number

Pittsburgh, PA, US

Helping D2C customers with orders, questions and problems. Suggesting SOP changes to upper management to improve customer retention. Also importing wholesale orders and working with B2B customers on orders and issues.

Working remotely and part-time, helping to take project management tasks off of their plates so they can focus on the creative! Currently working with board game manufacturers on quoting, material discussions and shipping, including overseas transport to the US.

Carlsbad, California

Supported the Operations Department by completing projects for OOLY's move to a new building. Responsibilities included:*Saved $3K a year by researching implementing filtered water.- Transferred services (SDG&E, water, printers, vending, kombucha, etc.) to the new building- Set up and managed new services (cleaning service, power washer service, Zoom.

Vista, CA

- Input projects into project management software after having briefs approved - Gain agreement on scope and push back when needed without damaging relationships- Communicate clearly, effectively and frequently at all levels so that clients, stakeholders and team members have the information or direction they need- Track and report timelines to ensure.

Carlsbad, CA

Project Management: Managed trading card projects for sports, entertainment and board games (in-house properties and licensed) including scheduling, tracking, follow-ups and resource management using persuasive communication and leadership skills. Project tracking included making sure licensor changes were included in final product and to know where all.

Valhalla, NY

Work with Trade Marketing Director on development, deployment, maintenance and monitoring of 10K+ display kiosks at major US retailers including Best Buy, GameStop, Walmart and Target.Retail Kiosk Program Management Oversee operations of kiosk programs for retailers by managing audits, repairs, expansions, refreshes, retailer needs and crisis management..

As a Project Manager at MBC I had the honor of managing 14 projects, including 12 video game titles, one consumer brand and two Rose Parade floats.A few gaming titles I have worked on are:MX vs. ATVThe Lord of the Rings: Aragorn's QuestPac-Man PartyPower Rangers SamuraiRidge Racer UnboundedI have also had the awesome opportunity to work with great.

Manage cross promotion and sweepstakes projects including: Communication with clients, promotional partners and vendors during the promotion cycle for inquiries and approvals; creating and maintaining project time lines; creating concepts for sweepstakes entry and prizing including cost estimates for budget.

Acted as the communication liaison between the client, Marketing, Sales, Production, IT and Accounting departments. Involved in most aspects of customer service / project management from the creation of the sale to the implementation of the services, including problem resolution. Demonstrated and facilitated a systematic approach in carrying out client.

Position entailed time sheets coordination, purchasing, software tracking, travel plans, expense reporting and lots of problem solving. I was also involved with Focus Groups, including minor moderation.

Project tracking and trademark research. Create mock-ups of logos & package design, retouching photos, editing graphics and keeping library of graphics.Problem solving, filing, paying bills, phone and fax.

Bfa, Graphic Design

Activities and Societies: Health Peer Educator, Peer Theatre, Peer Judicial Board

Marketing

Classes: • Getting to Know Your Customers: Practical Market Research • Product Management, Branding and Positioning • Elements of Marketing