Helping D2C customers with orders, questions and problems. Suggesting SOP changes to upper management to improve customer retention. Also importing wholesale orders and working with B2B customers on orders and issues.

Working remotely and part-time, helping to take project management tasks off of their plates so they can focus on the creative! Currently working with board game manufacturers on quoting, material discussions and shipping, including overseas transport to the US.

Supported the Operations Department by completing projects for OOLY's move to a new building. Responsibilities included:*Saved $3K a year by researching implementing filtered water.- Transferred services (SDG&E, water, printers, vending, kombucha, etc.) to the new building- Set up and managed new services (cleaning service, power washer service, Zoom, etc.)- Ensured that hung artwork was removed and cataloged properly with president's feedback- Purchased goods as needed - Event planning for Ribbon Cutting/office warming party (tracking RSVPs, catering, table rentals, beer & wine, etc.)

- Input projects into project management software after having briefs approved - Gain agreement on scope and push back when needed without damaging relationships- Communicate clearly, effectively and frequently at all levels so that clients, stakeholders and team members have the information or direction they need- Track and report timelines to ensure on-time delivery of milestones- Research, evaluate and put together suggestions for upgrading current Digital Asset Management system

Project Management: Managed trading card projects for sports, entertainment and board games (in-house properties and licensed) including scheduling, tracking, follow-ups and resource management using persuasive communication and leadership skills. Project tracking included making sure licensor changes were included in final product and to know where all elements of a project were at any given time in order to ensure an on-time product release.Licensor Management: Managed approval submissions on all elements of projects to appropriate licensor while maintaining a healthy relationship with each licensing contact. Licensors included the NHL, Disney, Fox and Miramax.Communication: Interacted closely with creative services director, product development team, brand managers, coordinators, legal, purchasing, packaging engineer, creative team members and departmental personnel.Team Meetings: Determined problem areas and assembled the necessary people to implement solutions including any additional meetings that were necessary in order to resolve challenges that arose during the production cycle.

Work with Trade Marketing Director on development, deployment, maintenance and monitoring of 10K+ display kiosks at major US retailers including Best Buy, GameStop, Walmart and Target.Retail Kiosk Program Management Oversee operations of kiosk programs for retailers by managing audits, repairs, expansions, refreshes, retailer needs and crisis management. Maintain inventory records of kiosks and headsets.Vendor ManagementManage day-to-day operations of vendors, including POP companies, kiosk builders, ad agency, merchandising teams, printers, assisted selling teams, retail employee training, and software developers. Negotiate pricing, initiate projects, maintain timelines and coordinate logistics.Interdepartmental Communication Liaise with multiple internal departments, including Sales, Operations, Legal and Marketing, to traffic and deliver all Trade Marketing assets needed by the Sales team.AdministrativeAssist with trade shows/events, execute all Trade Marketing vendor POs and obtain necessary signatures on all vendor invoices to process through finance.

As a Project Manager at MBC I had the honor of managing 14 projects, including 12 video game titles, one consumer brand and two Rose Parade floats.A few gaming titles I have worked on are:MX vs. ATVThe Lord of the Rings: Aragorn's QuestPac-Man PartyPower Rangers SamuraiRidge Racer UnboundedI have also had the awesome opportunity to work with great companies like: Southwest Airlines, The Tournament of Roses, Namco Bandai, Warner Bros., Chiquita, Sega, Ubisoft, THQ, Journeys Shoes, Pastry Shoes, Royal Purple, The Food Network, Codemasters and Event Pro Strategies.Partnership Project Management∙ Day-to-day contact with clients and partners for the duration of the promotion cycle∙ Handle inquiries, approvals and follow-ups∙ Verbal and written communications between clients and partners∙ Creating and maintaining promotion timelines for clients and partners∙ Gift With Purchase research including costing, vendor communication and ordering∙ Creating partnership slides for a promotion re-cap Brand Ambassador Program Administration∙ Create proposals for staffing, uniforms and swag items cost estimates for the client∙ Work with outside vendors to: organize hiring of brand ambassador staff and have swag created∙ Logistical planning∙ Collecting data at close of the promotion and provide to clientSweepstakes Program Administration∙ Working with outside vendors to perform all aspects of the sweepstakes∙ Create cost estimates for sweepstakes prizing∙ Routing of official rules for changes and approvals∙ Ensuring vendor adheres to deadlines and prompt notification of winners∙ Reviewing and verifying received winners list and prize fulfillmentOffice Management∙ Maintain accurate records of employees’ days, including vacation and sick time∙ Manage, approve/deny employee schedule requests per policies∙ Submitting logs and timecards to president for payroll∙ Blog maintenance

Manage cross promotion and sweepstakes projects including: Communication with clients, promotional partners and vendors during the promotion cycle for inquiries and approvals; creating and maintaining project time lines; creating concepts for sweepstakes entry and prizing including cost estimates for budget.

Acted as the communication liaison between the client, Marketing, Sales, Production, IT and Accounting departments. Involved in most aspects of customer service / project management from the creation of the sale to the implementation of the services, including problem resolution. Demonstrated and facilitated a systematic approach in carrying out client projects, client training on company services and products.

Position entailed time sheets coordination, purchasing, software tracking, travel plans, expense reporting and lots of problem solving. I was also involved with Focus Groups, including minor moderation.

Project tracking and trademark research. Create mock-ups of logos & package design, retouching photos, editing graphics and keeping library of graphics.Problem solving, filing, paying bills, phone and fax.