As an Account Supervisor at nFusion my role was to oversee a portfolio of B2B and B2C accounts from a business standpoint. I worked to deliver high quality work that’s on strategy and aligns with the set goals and objectives, while collaborating across all agency disciplines to ensure campaigns are seamlessly executed from kickoff to final delivery while continuously identify new opportunities to grow existing business.

•Deeply understands brand insights, customer segmentation, and target needs •Write actionable creative briefs •Collaborates with agency partners to drive integrated creative strategies •Manages multi-channel marketing programs (targeted communications, site development, digital marketing, platform/partnerships) •Delivers effective oral presentations (over the phone and in person) with poise and confidence •Creates dependable, organized, and clear communications at all levels and across all departments •Demonstrates agility in constructing insightful, meaningful real-time dialogue with clients •Frames key issues facing the client and develops recommended approaches •Serves as a visible and influential presence with client’s senior management •Orchestrates partnerships with internal teams to manage priorities, schedules, and deliverables •Views the larger financial picture and understands impacts on contribution margins and revenue targets •Provides opportunities for junior-level participation in scope of work development •Develop team members by coaching, training and identifying areas for growth

As an Account Manager I played an instrumental role in growing accounts, creating new opportunities, fulfilling the agency’s vision and aiding in the overall growth of the agency while managed clients in the interactive/digital advertising space.  Digital advertising and engagement project types include Web-based experiences, mobile experiences/applications and social media campaigns. I worked with new and existing accounts to create and grow strong relationships, ensuring satisfaction and account viability, while also managing tasks such as briefs, client communications, budgets, internal team communication and project schedules. Not only was I a part of the agency's client-facing team, I would also work along side the agency leadership, creative teams and development teams in order to produce and launch great work.

As Director of Internet Services I played the lead role in growth of the agency for all digital services, predominately focused on paid search and website design and development efforts. My primary responsibilities included: - Collaborate with Clients to set business strategy and KPIs- Develop project plans to meet established requirements- Oversee all aspects of project scope development and project management including managing schedule, budget, client communication- Effectively lead status meetings effectively- Evaluate new work requests while identify resources needed- Review all work before delivering to client; coordinate internal reviews and implementation related QA efforts keep track of lessons learned- Participate in brainstorming sessions to develop strategic/creative thinking for clients- Suggest areas for improvement in internal and external processes along with possible solutions

-Provide ongoing business analysis, research and competitive reports-Traffic creative by providing traffic instructions to Talent Partners-Understand client scope of work and recognize out of scope projects-Provide brand support for the creative teams-Develop insightful and precise creative strategies and briefs-Coordinate the submission of all campaign materials for Network Clearance-Coordinate HAVAS legal clearance on all campaign materials-Manage billings for projects and clients-Notify brand team when talent needs to be re-negotiated or retired-Aid in administrative support to senior management-Understand strategic approaches to all channel mediums-Attend and contribute to internal & client meetings