Erica Ruffin, Cwp Email & Phone Number

Washington, Dc, Us

- Acts as the primary point of contact for the client, vendors and venue staff on the day of their event - Ensures that the client’s vision for their event is executed, and that the client is fully supported on the day of their event. - Work in conjunction with venue owners and building security to manage day-to-day operations accordingly- Build relationships with clients and guests and assists with all requests during event.- Outline the scope of the event, including date, time, location and budget.- Coordinate event logistics and services, including technology and equipment needed to run the event, food, drinks, décor, marketing, transportation, lodging and more- Proactively handle any arising issues and troubleshoot any emerging problems on the day of the event.- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, ticket sales, equipment, vendors, and event staff .

Certified Wedding Planner through The Bridal Society· Oversee client experiences from conception through post-event, managing on-site preparations, production, and event breakdown, ensuring consistent, high-level service throughout all phases· Manage all aspects of event planning meeting strict deadlines and budget demands· Nurture and build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events during the event planning process through the day of the event.· Performs Day of Coordinator responsibilities to ensure all activities are completed and timely on event day· Plan and facilitate logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and event setup and closeout

Atlanta, Ga, Us

- Assists in the development & implementation of a promotional campaign & branding effort for various companies and personalities such as Sony Ericsson, AstraZeneca, Covergirl, Lavar Arrington, Motions and Alize', Shea Moisture, Smirnoff, etc. - Successfully executed local sampling and lifestyle events at various venues interacting with the public to promote the brand- Effectively developed and nurtured key relationships with venue managers and their staff- Coordinates set up of account with all supplies, product and promotion materials for activation- Served as an external agent to boost product/service sales and create brand awareness

San Antonio, Tx, Us

Upper Marlboro, Md, Us

· Designed, implemented, delivered and maintained training activities and environments for all employees that contribute to the overall goals, values and success of the credit union that adhere to credit union policies, procedures and regulations.· Conducted training classes for staff across a variety of platforms, including web-based and instructor led.· Created professional presentations that are unique, informative and engaging to maximize staff development.· Evaluated and modifies existing programs as appropriate within credit union policies and procedures to ensure efficacy. · Taught new systems, applications and products to employees, tailoring as applicable to specific job functions and business processes. · Provided coaching, mentoring and training support to employees to improve career development and advance strategic goals and objectives of the credit union. · Supported member-base by identifying needs and enhancing member-facing training resources, and identifies and schedules external subject matter experts to provide educational seminars. · Assisted in regular evaluation of the training program and employee progression to determine absorption and application of training materials. · Developed knowledge of successful training practices both in and outside of the industry to enhance personal expertise.

· Solely responsible for the hiring, onboarding, training, development and supervision of the Member Experience team.· Created and implemented the Member Experience Universal Employee (FSR) training program, designed to improve staff knowledge and development while eliminating staffing issues.· Established a weekly credit union training regimen, and led appropriate sessions both in-person and virtually.· Collaborated with Business Unit leaders to identify training needs and opportunities, such as with the Lending Services Manager to ensure each employee was properly cross-trained in both lending and member experience to meet sales and service goals.· Coordinated logistical operations with facilities support training needs.· Developed, updated and implemented policies, procedures, and programs to ensure compliance and enhance member experience.· Designed and managed the online post-training survey that provided feedback from employees and aided in the development of future training sessions.

o Provides personalized, professional and exceptional service to all memberso Manages cash requirements for branch and maintains accurate inventory and recordso Receives and processes member financial transactions, including deposits, withdrawals and loan paymentso Balances vault, cash drawer and daily transactions accurately and timelyo Identifies cross-sell opportunities and offers appropriate products and services to memberso Assists supervisor to ensure compliance with established Credit Union policies, procedures and objectives

o Provided accurate and professional support to the CEO, COO, Board of Directors and committees o Maintained CEO and COO's calendar and meeting schedule, advising and preparing them for meetings, commitments, visitors and appointmentso Coordinated meetings and special functions for the executive office and other business unitso Acted as liaison to marketing consultant by reviewing and approving monthly marketing and monitoring branch merchandising and inventory o Responsible for reviewing the website monthly to confirm links and accuracy of data o Coordinated special events and forums at sponsor locationso Responsible for maintaining the facilities of the organization acting as primary liaison between the Credit Union and all facilities contacts. o Responsible for maintaining inventory and purchasing general office and branded supplies and equipment

New York, Us

o Responsible for supervising the activation and execution of various events across the region for Moët Hennessy USA, the leading importer of luxury wines and spirits in the USAo Responsible for pre event walkthroughs of venues to confirm and review reservations, load in time, set up instructions and availability of producto Conducted bar staff trainings to review the featured drinks and the promotional pricing for the evening o Reviewed the Run of Show with the activation team to ensure flawless execution and delivery of key facts, brand messages and scriptso Worked with Logistic Coordinator to coordinate the set up account with all supplies, uniforms and promotion materials for activationo Coordinated with venue staff to coordinate playlists, video loop and adjusting club lighting at appropriate times o Responsible for recapping event and uploading event photos within 24 hours of event

Washington, Dc, Us

o Acted as liaison for Guest Services, Stadium Operations, Security and Fire and EMS dispatching various calls and service requests to the appropriate representativeso Assisted customers with essential stadium information as well as questions and concerns on game days, enhancing their overall game day experienceo Responsible for management of assigned team during eventso Actively engaged with team and guests during events to ensure satisfactory customer service

o Effectively acted as liaison between players, coaches, sponsors, tour leaders and support staff to ensure seamless event successo Assisted with coordination of promotional events to effectively publicize every events in each cityo Participated in venue site visits to review event set up including player and staff entrances, marketing placement and coordination of special guestso Managed player attendance during travel, at games, promotional events and tourso Assisted with coordination of player, sponsor and fan interaction before, during and after games and promotional eventso Responsible for documentation of games, promotional events and tourso Assisted with development and execution of tour Souvenir yearbook

Bloomington, Illinois, Us

o Monitored day-to-day productivity of agency to ensure weekly, quarterly and yearly sales goals are meto Monitored all customer policy activities including changes, updates, payments, and addressing concerns and complaintso Handled all elevated customer service issueso Maintained agency calendar and appointments updating and confirming essential meetings in and out of the office for agento Performed daily monitoring of book of business of over 3000 households to avoid lapses and discrepancies in coverageo Provided exceptional customer service to policy holders with questions or concerns regarding their accountso Consistently trained staff on service and compliance procedureso Increased retention by 14% in 60 dayso Carefully documented and executed client service requestso Proactively used analytical skills to solve complex policy and billing issues

Washington, Dc, Us

- Assisted Head and Assistant Coach with compliance paperwork, distribution of funds, and travel arrangements- Assisted coaches at practice and meets with timing, entry completion and data collection- Provided peer-counseling support motivation and advice to athletes- Provided expertise in fundamentals of sprinting and jumps

Washington, Dc, Us

Assisted Community Director in day to day functions of buildingOrganized and supervised a staff of 30-40 workersHandled any problems or concerns of residents and visitors of building

- Actively engaged with members on the fitness floor to assist with any questions or concerns- Effectively conduct personal fitness workouts that drive personal training revenue.- Scheduled personal fitness workouts, completed new client paperwork and maintained signature sheets- Coordinated with club sales team to seamlessly engage prospective and existing members - Ensured fitness equipment and floor was maintained to exceed safety and functional standards.

- Assisted the Community Director with the management and administration of day to day activity of the Hall- Responsible for direct supervision of the Resident Assistants, Lobby Monitors and other student staff and leaders within the Hall- Assisted students and visitors of building with major and minor issues- Responsible for creating and enforcing weekly desk, on-call, lobby monitor and holiday schedules throughout the year

Served as a volunteer at Washington Redskins home gamesIncreased experience in customer service and the fundamentals of event operations during events

Zionsville, In, Us

One of fourteen NASCAR Diversity Internship Program ParticipantsAssisted the agencies two largest accounts, Crown Royal and DirecTV with activation and execution of marketing plans and promotionsTraveled with account teams and assist with on-site activation by managing models, premium inventory, and traffic flow for over 5,000 fansAttended account team meetings and learned the mechanics of account management and event planning and executionAttended vendor and partner meetings, wrote analysis of presentations and recapped highlights and learning'sManaged post event reporting decreasing the lag time between the event and the time event information was ready

St. Louis, Mo, Us

Gained experience in customer service, sales and marketing and an understanding of the rental car industry on a daily basisAssisted in preparing vehicles for pre-rental cleanliness and maintenanceMade and developed client contacts for billing information and contract extensionsMember of Howard University Recruitment TeamRecognized for 3 employee referrals in one year

Served as one of 30 Participants in The NASCAR Diversity Internship ProgramAssisted with management of all expense accounts and budgets for responsible departmentHelped coordinate Nextel Cup driver appearances, large scale group events, birthday parties, corporate outings and mascot appearancesAssisted with implementation and development of 2005 marketing plan Responsible for organizing and developing the "NASCAR SpeedPark Opening Manuel

Promoted sporting events and concerts for the MCI Center

Graduate Work, Sports Management

Graduate Work, Marketing

Bachelor Of Arts, Advertising