Erica Thureson Email & Phone Number

Nashville, Tn, Us

Franklin, Tennessee, United States

Nashville, Tennessee

• Recognized with Omni Service Champion Awards for going above and beyond regulatory standards for guests• Serve as an Ambassador for the Front of House and Select Guest members • Resolve concerns or issues Select Guests may have and further communicate their needs and special requests• Conduct Loyalty Program training with Front Office and Hotel associates, and monitor Select Guest enrollment percentage• Perform various Front Office tasks by covering the Front Desk and assisting the Rooms Controllers when needed

Nashville, Tn, United States

• Reported to Property Manager to review leasing percentage and new apartment applications• Maintained move-in calendar, loading dock schedule, and amenity reservations• Served as a main point of contact for approved applicants/current residents, and ensure all aspects of a move in day are taken care of• Reached out to residents weekly, post move-in, to ensure living experience is pleasant

Delray Beach, Florida

• Recognized with Service Excellence Awards for going above and beyond regulatory standards for guests• Reports to the Front Office Manager to review and perform the daily agenda for the Front Desk and At Your Service agents• Maintain complete knowledge of all hotel features, services, room rates, promotions, daily house count, and occupancy• Partner efficiently with other departments to ensure daily tasks and goals are achieved

University Of New Hampshire

• Accurately followed instructions, calculated visitor traffic, and adhered to food safety standards during food preparation• Efficiently and effectively answered guests’ questions about University of New Hampshire Hospitality Services

Durham, New Hampshire

• Acquired administrative knowledge of Higher Education and reviewed applications of potential students• Volunteered at numerous recruiting events to meet the next generation of incoming undergraduates

New Haven, Connecticut

• Recognized with Omni Service Champion Award for going above and beyond regulatory standards for a guest• Reported to the Front Office Manager and Director of Housekeeping to review daily agenda for the Rooms Division• Inspected and ensured guest rooms were ready to sell in the back of the house• Coordinated room assignments, processed arrivals and departures, and handled various guest interactions at Front Desk

Orlando, Florida

• Upheld the standards and expectations of a Fortune 100 Company by anticipating and responding to guest needs• Collaborated with fellow cast members in a high volume and demand environment • Attended numerous seminars and panels to enhance understanding of The Walt Disney Company and the hospitality industry

Hartford, Connecticut Area

• Developed industry knowledge by rotating through the Human Resources, Accounting, Front Desk, and Sales departments at the Connecticut Convention Center and the Sheraton Hartford Hotel at Bradley International Airport

Hartford, Connecticut Area

• Facilitated seating and quickly solved problems in crowds up to 22,000 fans• Communicated effectively with supervisor to prepare for specific events with diverse audiences

Hartford, Connecticut Area

• Recognized for exceptional customer service with college scholarship award• Commended for accurate money handling skills• Applied processes involved in retail market resulting in constant rehire

Cape Neddick, Me

Bachelor’S Degree, Hospitality Administration/Management

Activities and Societies: Chi Omega, Order of Omega, Hospitality Sales and Marketing Association International, Eta Sigma Delta.

High School, 3.4 Gpa

Activities and Societies: National English Honor's Society, Student Council, Key Club, Yearbook Committee