Erica Thursby Email & Phone Number

•Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders•Developed detailed work plans, schedules, project estimates, resource plans, status reports and manage budgets•Managed the integration of foreign consultants & legal tasks as part of Treasury Management global expansion initiatives •Facilitate global product initiatives w/product, marketing, enterprise risk, compliance and operational teams.

Apply in-depth knowledge of practices and information of the business units to formulate procedures and define procedural improvements. Develop solutions to business problems and define reporting requirements focused on quality metrics, phase metrics, trending analytics and forecasting enhancements within the Human Resource department.

Created and executed project work plans and revised as appropriate to meet changing needs and requirements. Identified resources needed and assigned individual responsibilities. Managed day-to-day operational aspects of a project and scope. Reviewed deliverables prepared by team before passing to client. Minimized the team's exposure and risk on a project. Ensured project documents were complete, current, and stored appropriately.

Perform research to report on Global Treasury Management performance, penetration, profitability, and usage trends. Contribute to market strategies with the goal to grow revenue, facilitate product strategies and improve client loyalty for GTM target markets. Provide proactive sales support to the sales teams. Interface with Product Management and Sales to understand client and internal issues and trends.

Developed and documented systems process flow and reporting procedures. Responsisble for daily analysis, research and vital resolutions of data reported across all financial systems. Supported monthly management reporting close activities ensuring data integrity and reasonableness. Performed daily/monthly system and data validations to ensure the integrity of databases and financial reporting.

Effectively worked as liaison between sales and application developers to enhance user needs, system capabilities and upgrades. Develop and document systems process flow and database procedures. Complete weekly and monthly data updates for Oracle Sales Analyzer. Responsible for database modifications dealing with user and system maintenance. Perform needs assessment of existing application to improve existing procedures and processes as well as enhance and streamline tasks for higher accuracy and productivity. Handled system issues such as: access, user id’s, password’s, software installation, system errors, and user enhancement requests

Orrville, Ohio

Provided multiple levels of computer related technical support via the company wide support team.Installed, supported, and built: desktop PC’s, laptop computers, network and local printers, scanners and various other media technologies.Broad array of hardware and software implementations including: installation, updating, testing and troubleshooting.Developed and maintained complete Unix system documentation using various applications including: Hummingbird Exceed, Visio, and MS Office.Responsible for Unix user and group administration/ account management of all corporate locations.Develop and maintain technical manuals and standard operating procedures.Responsible for disaster recovery documentation and practices.Performed system maintenance, hardware/ software installation, and troubleshooting on HP 9000 servers.