Erica Tondatti
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Erica Tondatti Email & Phone Number

Retail Incident Leader - LATAM Client Services Senior at FIS
Location: Campinas, São Paulo, Brazil 5 work roles 2 schools
1 work email found @att.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
FIS
Role
Retail Incident Leader - LATAM Client Services Senior
Location
Campinas, São Paulo, Brazil
Company size
3378 employees

Who is Erica Tondatti? Overview

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Quick answer

Erica Tondatti is listed as Retail Incident Leader - LATAM Client Services Senior at FIS, a with 3378 employees, based in Campinas, São Paulo, Brazil. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Erica Tondatti.

Erica Tondatti previously worked as Client Service Analyst at Tsys and IBM Duty Manager at Ibm. Erica Tondatti holds Bacharel Em Comunicação Social, Relações Públicas from Puccamp.

Company email context

Email format at FIS

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{first}.{last}@att.com
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Profile bio

About Erica Tondatti

- Experiência de 11 anos em suporte de redes a clientes nacionais e internacionais;- Conhecimento em TCP/ IP, switching, routing, VOIP, configuração de switches e roteadores Cisco, Wireless, Firewall, DNS, F5, Riverbed e VPN;- Experiência em gerenciar problemas de circuito com operadoras locais, escalações/escalonamento com área gerencial acelerando a restauração do serviço para o cliente.- Gerenciamento de incidentes de alta complexidade e/ou impacto. Gerenciamento de chamados.- Inglês fluente

Listed skills include Telecommunications, Data Center, Voip, Routing, and 4 others.

Current workplace

Erica Tondatti's current company

Company context helps verify the profile and gives searchers a useful next step.

FIS
Fis
Retail Incident Leader - LATAM Client Services Senior
State of São Paulo, Brazil
Website
valuelink.co.uk
Employees
3378
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Company profile
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5 roles

Erica Tondatti work experience

A career timeline built from the work history available for this profile.

Retail Incident Leader - Latam Client Services Senior

Fis

State Of São Paulo, Brazil

Client Service Analyst

Tsys

Campinas, São Paulo, Brasil

Working hard to provide the best customer service experiencie to TSYS clients! We are the bridge between the clients and technical support. We`re nothing without our clients, that`s why caring is my strongest suit! Thank you TSYS for this great opportunity, I`m enjoying every minute! Great company values!

Ibm Duty Manager

Ibm

Hortolândia Sp

Feb 2016 - Mar 2020

At&T Brasil

Analista De Redes Na At&T Campinas

Campinas, São Paulo

Analista de Redes e de Comunicação de dados (jan 2011 – ago 2015)Team Leader MIS Life Cicle team (mar 2010 – dez 2010)Suporte de Redes Nível 1.5 (set 2008 – fev 2010)- Atuei em chamados de diversos clientes, configurei roteadores e switches, problemas de capacitação, de wireless e lentidão.- Adquiri experiência em gerenciar problemas crônicos de circuito de dados. - Team Leader MIS Life Cycle Team.- Gerenciei a fila de chamados, programei férias e folgas do time, fiz… Show more Analista de Redes e de Comunicação de dados (jan 2011 – ago 2015)Team Leader MIS Life Cicle team (mar 2010 – dez 2010)Suporte de Redes Nível 1.5 (set 2008 – fev 2010)- Atuei em chamados de diversos clientes, configurei roteadores e switches, problemas de capacitação, de wireless e lentidão.- Adquiri experiência em gerenciar problemas crônicos de circuito de dados. - Team Leader MIS Life Cycle Team.- Gerenciei a fila de chamados, programei férias e folgas do time, fiz métricas.- Atualizei base de dados assim todos os funcionários estavam preparados para trabalhar nos diferentes ambientes do cliente.- Atendi aos chamados críticos e crônicos. Cliente confiava no meu trabalho.- Ajudei a empresa a melhorar as métricas atingindo SLA (Service Level Agreement) positivo. Show less

Sep 2008 - Aug 2015

Suporte De Redes

Ibm

Hortolandia, Sp

Suporte de Redes Nível 1 ( mar 2006 - abril 2007) Suporte de Redes Nível 2 (maio 2007 - ago 2008) - Provi suporte de redes nível 1 para usuários finais. Atuei mais de perto com switches e roteadores e circuitos de dados.- Entendia como funcionavam as provedoras de circuito e portanto conseguia maior eficácia nos escalonamentos dessas empresas, conseguia informações de status e tempo de reparo final com maior facilidade.Clientes começavam a pedir por minha ajuda nesses problemas… Show more Suporte de Redes Nível 1 ( mar 2006 - abril 2007) Suporte de Redes Nível 2 (maio 2007 - ago 2008) - Provi suporte de redes nível 1 para usuários finais. Atuei mais de perto com switches e roteadores e circuitos de dados.- Entendia como funcionavam as provedoras de circuito e portanto conseguia maior eficácia nos escalonamentos dessas empresas, conseguia informações de status e tempo de reparo final com maior facilidade.Clientes começavam a pedir por minha ajuda nesses problemas de circuito. Show less

Mar 2006 - Aug 2008
Team & coworkers

Colleagues at FIS

Other employees you can reach at valuelink.co.uk. View company contacts for 3378 employees →

SP Simran Patel Simran Patel Colleague at FisHyderabad, Telangana, India View → DP Deepa Pawar Deepa Pawar Colleague at FisGurugram, Haryana, India View → KH Kedar Hiremath Kedar Hiremath Colleague at FisPune, Maharashtra, India View → SS Stephi S R Stephi S R Colleague at FisChennai, Tamil Nadu, India View → ZZ Zia Zahid Zia Zahid Colleague at FisGurugram, Haryana, India View → RP Ratnaker Patel Ratnaker Patel Colleague at FisIndore, Madhya Pradesh, India View → SV Samanta Vieira Samanta Vieira Colleague at FisSão Paulo, Brazil View → RM Rajat Mantri Rajat Mantri Colleague at FisPune, Maharashtra, India View → LT Lia Tucker Lia Tucker Colleague at FisCitrus Heights, California, United States View → KG Kathlyn Guevarra Kathlyn Guevarra Colleague at FisNational Capital Region, Philippines View →
2 education records

Erica Tondatti education

Bacharel Em Comunicação Social, Relações Públicas

Puccamp

Especialização, Gestão De Pessoas

Metrocamp
FAQ

Frequently asked questions about Erica Tondatti

Quick answers generated from the profile data available on this page.

What company does Erica Tondatti work for?

Erica Tondatti works for FIS.

What is Erica Tondatti's role at FIS?

Erica Tondatti is listed as Retail Incident Leader - LATAM Client Services Senior at FIS.

What is Erica Tondatti's email address?

AeroLeads has found 1 work email signal at @att.com for Erica Tondatti at FIS.

Where is Erica Tondatti based?

Erica Tondatti is based in Campinas, São Paulo, Brazil while working with FIS.

What companies has Erica Tondatti worked for?

Erica Tondatti has worked for Fis, Tsys, Ibm, and Analista De Redes Na At&T Campinas.

Who are Erica Tondatti's colleagues at FIS?

Erica Tondatti's colleagues at FIS include Simran Patel, Deepa Pawar, Kedar Hiremath, Stephi S R, and Zia Zahid.

How can I contact Erica Tondatti?

You can use AeroLeads to view verified contact signals for Erica Tondatti at FIS, including work email, phone, and LinkedIn data when available.

What schools did Erica Tondatti attend?

Erica Tondatti holds Bacharel Em Comunicação Social, Relações Públicas from Puccamp.

What skills is Erica Tondatti known for?

Erica Tondatti is listed with skills including Telecommunications, Data Center, Voip, Routing, Voz Sobre Ip, Encaminhamento, Centro De Processamento De Dados, and Tcp/Ip.

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