Erica Vandervort, Mha Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

•Manage and implement complex, system-wide projects as part of a 2.5 year Agile/Lean Epic Optimization program within the Providence Clinical Network Operations team.•Design and manage an iterative approach to adoption and engagement of new tools and workflows deployed across the system.•Maintain quarterly provider advisory group meetings to review, submit, and track new optimization requests. •Manage an Epic-OnBase Interface project to introduce order-level scanning and indexing of external medical records for easier retrieval and viewing in the patient chart.•Strategize a system-wide approach to ambulatory Health Information Management and governance.•Work closely with data analytics teams to sustain a data-driven culture and strategize new ways to visualize data around program KPIs, MyChart Message Reporting, Epic Signal Metrics, and provider survey data.

Portland, Oregon Area

•Compile metrics and data for leadership, perform business critical analysis to assist with overall project and program administration. •Current state and gap analyses for optimization of future workflows; Epic build and workflow consultation with regional quality partners.•Collaboration with regional medical groups and system clinical governance to create and assess new EHR/technology solutions.•Work to align metric specifications across regulatory, value-based care, regional, and internal system quality programs. •Pediatric Ambulatory Quality Subcommittee, Metric Development Subcommittee, and Value-Based Care Contract Review Committee facilitation and project management.•Annual data validation, chart abstraction, audits, and attestation for Merit-based Incentive Payment System and Medicare Shared Savings Program quality metrics. Project Management and annual submission of MIPS Improvement Activities for 28 TINs.•Epic Healthy Planet design sprint and metric testing.•Creation and maintenance of quality metric index for all programs.•Executive Reporting – Monthly management updates, weekly COVID business recovery/daily COVID visit statistic reports compiled and delivered to system leadership.

Portland, Oregon Area

•Complete insurance verification and authorization requirements. Frequent communication with provider offices and payers to ensure accuracy in authorizations. •Coach, train, and develop Washington Verification team members. •Experience with MMIS, OneHealthPort, Optum, and other online payer tools. Thorough knowledge of ICD-10 and CPT coding. •Operate under daily reporting deadlines; creation of next day surgery authorization reports sent to hospital administration at 8 facilities in Washington.•Track and report work-queue volume, staffing, and completion of time sensitive work; perform established quarterly quality auditing as well as create new auditing processes for monitoring adherence to new policies. •Ad hoc process optimization and change management projects to increase productivity and efficiency. •Training curriculum development and facilitation within Access Services and consulting with related departments.•Due to efficiency efforts as lead, decreased patient workload by over 200 accounts per day. Team increased margin of “days out” before surgeries by 3+ days, decreased number of accounts on the next day “no auth” report, and started sending next day report 3+ hours earlier each day.

Contacting patients ahead of surgical and diagnostic imaging encounters to update demographic and insurance information.Collaboration with on-site staff and medical providers to ensure accurate and timely registration to ease the way of the patient.

Master Of Healthcare Administration, Health/Health Care Administration/Management

Bachelor Of Science (Bs), Psychology

Activities and Societies: Resident Assistant, Admissions volunteer.