Erica Nguyen Email & Phone Number

San Francisco, Ca, Us

Mission: Providing Sound Healing & Therapy for All.Vision: Empowering individuals to use sound as a tool to harmonize and heal their minds and bodies.• We facilitate pathways to inner peace, clarity, and self-awareness through immersive vibrational experiences.• We offer transformative sound baths at corporate retreats, conferences, team offsites, private parties, and social events. Partners we've worked with: Adobe, DocuSign, Reddit, BetterHelp, and more.• We champion accessibility and inclusivity within the wellness sector by offering sound medicine in diverse settings, including schools, hospices, correctional facilities, nonprofits, community centers, and underserved communities.Learn more at www.soundhealingproject.orgFollow us @soundhealingproject

Menlo Park, Ca, Us

• Lead the expansion and nurturing of Meta Advertiser communities, empowering SMB advertisers to exchange knowledge, offer support, and broaden their industry network.• Collaborate cross-functionally with subject matter experts, content marketers, and support engineers to develop and implement educational programs, engagement strategies, and advisory services, resulting in increased ad spend and campaign effectiveness.• Launch strategic initiatives to facilitate community discussions, foster advertiser relationships, and optimize revenue metrics and performance KPIs for Small and Medium-sized Businesses (SMBs) leveraging Meta platforms.

San Francisco, California, Us

• Propel client growth through trust-building and measurable outcomes in strategic engagements.• Utilize data insights to gauge performance, ROI, and portfolio health.• Implement targeted strategies to identify and mitigate attrition and retention risks.• Collaborate across Sales, Solution, Product, Support, and Renewals teams to foster account engagement, nurture relationships, and drive expansion.

San Francisco, Ca, Us

• Own customer onboarding, adoption, and renewal processes.• Proactively identify churn risk and enhance account health and retention.• Conduct quarterly business reviews to align priorities, assess program performance, discuss optimizations, explore product roadmap updates, and identify expansion opportunities.• Engage with client stakeholders to understand business goals and build strong relationships.

San Francisco, California, Us

• Assist members in navigating the healthcare system by utilizing Stride’s proprietary tools to maximize their savings.• Leverage data reporting tools and user research insights to develop marketing journeys for retention and cross-sell campaigns.• Build and maintain dashboards and reports in Service Cloud and Amplitude to monitor and optimize phone and marketing campaigns.

Austin, Texas, Us

• Manage accounts throughout the entire post-sales process, and collaborated with team members in Sales, Consulting, Marketing, and Support to meet customer needs. • Assist with the implementation of new customer retention and renewal programs. • Design multimedia content with Adobe to promote our new Customer Success offerings to 2000 SMB cloud customers. • Develop targeted marketing strategies with the SMB Marketing team to nurture existing low-touch customers.• Liaise with the sales account team to build transparency, identify new opportunities, and sustain annual recurring renewals.• Leverage Oracle Service Cloud to launch email marketing campaigns, touching ~3000 SMB customers in North America.

Washington, Dc, Us

• Assist with the campus-wide Salesforce higher-ed integration and implementation.• Participate in all integration phases to enhance efficiency - data automation, data cleanup and consolidation, and data mapping. • Organize, document, and transfer data from old software programs to Salesforce CRM environments.• Harness valuable skills in Salesforce Lightning App Builder.

Washington, Dc, Us

• Manage digital marketing platforms for the Georgetown Library. • Create digital signage with Illustrator and InDesign for digital bulletins and display boards. • Design marketing Ads (brochures, flyers, posters).• Produce marketing videos with Adobe Premier and Final Cut Pro.• Leverage Facebook Insights and Google Analytics as KPI’s to improve user engagement.

Washington, Dc, Us

• Help foster innovation and creativity by assisting self-directed inventors and creative teams to gather and share resources and knowledge. • Instruct and supervise the usage of specialized tools, like 3D printers, laser cutters, and fabrication supplies, ensuring that the space is a safe, clean, inclusive environment for Georgetown Makers.• Support and encourage students as they use the space to conceptualize, craft, prototype, experiment, and build creative projects.

Washington, Dc, Us

• Design and configure a collaborative IOS application, HIPPRA, for healthcare professionals to connect, communicate, and collaborate within the medical society.• Create print/digital advertisements and videos • Launch marketing campaigns on multiple social media platforms.• Conduct strategic planning with data-driven recommendations to structure short-term and long-term agenda - enhancing productivity.

Boston, Ma, Us

• Transform my passion for social change into actionable impact at my university (tabling, petitioning, educational workshops, etc.).• Advocate for Oxfam's global human rights and social justice campaigns (e.g. Rights for Poultry Workers). • Advocate for the "Lives on the Line" campaign - to raise awareness, take action and join the movement against unjust labor rights violations in the Poultry industry.

Bachelor Of Arts - Ba, Major: Political Economy | Minor: French

Diplôme D’Établissement Sur Le Monde Extrême-Oriental Contemporain, Political Economy