Erica Musial, Mba Email & Phone Number

Nashville, Tennessee, United States

-Lead all chatbot deployments and enhancement initiatives orchestrating sprints across product, engineering, data science, design, client success and operations teams utilizing agile project management methodologies-Direct a multidisciplinary team of operations analysts and client success managers developing comprehensive reporting and making data-driven enhancements for our flow-based and generative AI chatbot products-Serve as the principal liaison between key stakeholders, leading project calls to facilitate seamless communication and execution of high-visibility projects, ensuring alignment with organizational goals and client expectations

Nashville, Tennessee, United States

-Empower teammates to collaborate cross-functionally with defined processes emphasizing continuous improvement-Collaborate with technical documentation team to assemble systems guides and process workflows for entire org-Enhance transparency by identifying communication gaps, opportunities for improvement, reported directly to the CEO

Nashville, Tennessee, United States

-Responsible for onboarding and managing Simplr’s largest enterprise-level partners-Spearheaded partner-focused process improvement projects and implementation guidelines documentation-Recognized for outstanding customer support, communication, and project management skills (Stevie Award winner)

Nashville, Tennessee

-Collaborated with our partners to define their brand’s voice and emphasize their unique digital identity-Expanded accounts through customer connection, persistence, and driving value recognition-Partnered with customers to develop their most effective customer experience program

Nashville, Tennessee

As a founding member of Simplr, I worked across many departments to build our product from the ground up-Developed, designed, and brought to life new products/platform features alongside engineering and product teams-Systematized operations team processes to enhance cross-functional collaboration and highlight creativity-Performed historical analyses, produced forecasts, built decision flows, and presented data to clients

Nashville, Tennessee, United States

Atlanta, Georgia

- Managed and created content for social media accounts, blogs, and websites for multiple entities (over 15 accounts) while tracking and logging analytics.- Collaborated with the Director of Marketing and Communications on marketing projects, budgets, scheduling, content creation. Additionally, I was responsible for editing and proofing all marketing materials for the corporation including emails, flyers, mailers, letters, and all digital content.

Lansing, Michigan Area

- Food Marketing and Sales internship - Served as a Brand Ambassador and Sales Rep for Mondelēz International brands including Oreo, Ritz, Belvita, Chips Ahoy, Triscuit, Wheat Thins, etc.

Master Of Business Administration - Mba, Business Administration And Management, Technology And Analytics

Bachelor Of Arts - Communications, Advertising And Business Management, Communication And Media Studies

Activities and Societies: Spartan Ski Club, Impact 89 Student Radio team, Music Discussion Club

Associate'S Degree, Business Management, Marketing

Activities and Societies: Phi Theta Kappa Honor Society