Erica Williams Email & Phone Number

Milton Keynes, England, United Kingdom

London, England, United Kingdom

Melbourne, Victoria, Australia

Canberra City

London, United Kingdom

I worked in the Prime Estates department which provides estate/asset management and valuations for prestigious clients such as The Crown Estate. The properties managed are largely located in Prime Central London where tenants demand quality high end units with several properties demanding some of the highest rents in London. The department collects over £47 million in rental income per annum. My role was unique and diverse because I worked across all clients and had a good understanding of the portfolios whether that be in relation to property management or valuations.• Raising fee invoices using Dynamics and updating fee sheets.• Batching invoices and schedules with correct nominal codes to be sent to clients.• Organising team events, client events and charity events and reporting on the outcome.• Updating all relevant Savills Connect pages.• Organising inspections and transcribing dictations for lease extension valuations.• Maintaining filing and electronic archiving systems, keeping files up to date and managing the retrieval of files.• Updating utility companies and councils of and new tenancy details and meter readings.• Updating CML with check in/out details.• Collating quarterly reports for all clients.• Inducting new staff.• Receiving lease extension claims and forwarding them with supporting documentation to the relevant solicitor in order that they can advise on the validity of the claim. • Contacting tenants with tenancy renewal offers; revising tenancy agreements to reflect uplifted rents etc.• Liaising with the building consultancy team in relation to invoices for works.• Providing secretarial duties to a 25 person department with support to 4 Directors.

London, United Kingdom

• Managing the press showroom;• Assisting publications in choosing samples for magazine stories;• Maintaining the current collection and keeping track of all samples;• Entering new samples into the Fashion GPS database;• Maintaining daily press returns;• Assisting the press team in the preparation of and during press events;• Organising and running monthly sample sales;• Interviewing and managing interns; and• General administration duties required by the team.

I was originally employed as the reception/administration assistant but after hard work and my determination to succeed I was promoted to the administration/office manager. Being a small office I had the opportunity to work in all areas of the business being sales, leasing, property management and property valuations as well as all administration duties. The specific areas I particularly enjoyed in my position were the marketing components, market research and financial management. My position was quite diverse and I learnt all skills required of the job without issue. Main duties included; • Accounting & payroll;• Managing the online listings database;• Marketing of properties;• Assistance in various areas of commercial real estate;• Supervision of a receptionist;• Creating and editing valuation reports;• Managing an office; and• Resolving issues with tenants and contractors.

• Customer service;• Maintain stock control through the use of the company database;• Visual merchandising;• Money handling and banking;• Supervision and training of staff;• Communicating with management and other company stores;• Preparation of written incident reports regarding stolen goods; • Completing end of week and month budgets, hours and average sale dollar targets;• Responsible for opening and closing the store; and• Maintaining Occupational Health and Safety standards.

Diploma Of Education, Visual Merchandising

Activities and Societies:Design & Visualisation • Understanding the aesthetics of contemporary display in retail • Researching & planning.

Year 12 Tertiary Qualification