Erica Wollett Email & Phone Number

Corinth, Tx

Dallas, Tx

Successfully coordinated and managed online meetings of 50+ attendees to ensure completion of mandatory Continuing Education credits. • Ensure that enrolled participants match the registration records and make necessary adjustments.• Maintain and update Google Docs or spreadsheets with attendee information.• Troubleshoot and resolve any Zoom meeting-related issues that may arise.• Provide regular updates to management on the performance of online webinar training programs.• Maintain organized records of all training sessions, attendance records, and certificates issued.

Tx

Liaised with buyers and realtors throughout and after home builds, nurturing relationships and fulfilling company promise of delivering homes at affordable prices. Negotiated and closed sales, serving as the face of the company when dealing with internal/external partners and establishing key relationships with preferred partners to ensure sales were carried out in an efficient and timely manner. Collaborated with the CEO to set pricing and establish discounts based on current market conditions. Oversaw and hired office personnel and team leads, keeping all projects on schedule by ensuring supplies/crews met build timelines and constructed homes according to contract dates.Results – • Generated $29M in sales, negotiating and closing 76 contracts.• Increased production and turn times by fostering relationships with preferred mortgage and title company to close contracts in 10 days. • Nurtured a company culture that encouraged top performance and high morale by employing positive reinforcement and coaching.• Increased productivity and lowered payroll by scheduling our crews based on contract and move in dates to decrease turn time and build timelines.

Coppell, Texas, United States

Administered a streamlined mortgage loan process that alleviated the stress of buying a home for a leading top mortgage company with 900+ employees and operating at 120 branch locations across more than 30 states. Drafted all required legal documents and disclosures associated with the settlement of residential mortgage loan transactions. Acted as the final authority responsible for the accuracy of all commitments and closing packages. Approved the CD by working closely with the title company and requesting the necessary changes to ensure the loan met RESPA requirements/guidelines and remained compliant. Results – • Consistently closed each month as a top 5 closer by settling an average of 65 loans per month. • Monitored direction and explanation of closing documents, facilitating negotiations, executing documents, securing funds from the lender/purchaser, and completing full disbursement.• Cross-trained to close conventional, FHA, VA, and USDA loans in multiple states• Drove impactful cross-functional training initiatives for new closers, demonstrating both my expertise and unwavering commitment to fostering team growth

Responsible for facilitating the accurate and timely completion of home real estate loan applications including, gathering information for new loan underwriting, providing support throughout the mortgage loan application process, and submitting information to order appraisal, work to verify employment, assets and other items needed to send full and complete application for processing.

Lewisville, Texas, United States

Handled diverse customer inquiries, ranging from returns and exchanges to product information and issue resolution.Demonstrated strong communication skills, ensuring customers felt heard and understood.Collaborated with various departments to resolve complex issues, ensuring a seamless and positive customer experience.Effectively managed escalated situations, calmly addressing customer complaints and finding swift resolutions to maintain customer loyalty.Collaborated with team members to implement process improvements, resulting in increased efficiency and a more customer-centric experience.Recognized opportunities to upsell and cross-sell products, contributing to increased sales and revenue while fulfilling customer needs.

Flower Mound, Texas

Developed and maintained strong relationships with key client stakeholders Lead daily meetings with internal team to review sales goals, current promotions and other timely informationWorked with sales team to identify new customers and acquire new business accounts through prospectingPerformed weekly audits on teller drawers and vaults to ensure cash limits are being maintainedSupported sales team to increase the number of new loan, personal and business accounts Provided award-winning service to customers coming into the branch and handling any escalated service issues

Columbus, Ohio

Managed a sales and serivice team that ensured sales goals were being met and properly handled all applications from quate to policy issueIdentified business partnerships to ensure accuracy of leads and close rates were profitableReviewed phone logs to ensure inbound calls were being answered in a timely manner and the appropriate number of agents were online to handle call volume

Columbus, Ohio

Work leads generated from web partners to offer and close customers with appropriate life insurance. Setting up exams and getting applications completed. Following through to gain policy and premium payment.

Blacklick, Oh

Proficient in timekeeping, payroll management, and project estimating, ensuring smooth operations. Adept at optimizing office processes, improving efficiency, and supporting project success.:Implemented automated timekeeping system, reducing errors by 10%:Successfully estimated project costs, resulting in 5% under budget on average.:Conducted detailed cost analysis for projects, considering materials, labor, and equipment.:Collaborated with project managers to create accurate and competitive bids.