Erica Wong Email & Phone Number

Mountain View, CA, US

San Francisco, California, US

• Collaborated with Product, Engineers, and local operation teams as the operational POC to launch core rider features and share feedback to improve products development
• Created operational go to market playbooks to inform and train our customer experience team to support the launch of new products features (training, documentation, FAQs, etc)
• Acting PM for Lime Access and Lime Hero products, prioritized roadmaps and set strategy and vision for team

• Led the design, development and launch of the Oath SSP Inventory Management Rules framework, successfully consolidating and migrating Yahoo (BRXD) traffic on Oath SSP.
• Collaborated with Sales, UX, and Client Solutions to drive requirements and deliver Oath’s first in-app header bidding solution.
• Standardized feature launch process for internal stakeholders, leading weekly training sessions with multiple co-located teams to familiarize them with ongoing released features.
• Conducted analysis on operational inefficiencies of the legacy AOL inventory management admin interface, migrating required features and deprecating the tool to provide our internal users a streamlined, lightweight.

Sunnyvale, CA, US

• Operated as the lead Inventory Quality (IQ) contact for BrightRoll Video, managing the inventory quality blocklist of over 100,000 invalid domains of 3rd party publishers on the exchange platform.
• Analyzed the scale and quality of 3rd party supply on BrightRoll Exchange through use of Looker reporting and WhiteOps dashboard to evaluate the health of our supply business.
• Performed deep dive analysis on both Yahoo's Gemini syndication network and BrightRoll exchange publishers to optimize on KPIs.
• Utilized and developed HIVE queries to extract data and provide valuable insights to our publisher accounts to maximize revenue.

London, GB

Dallas, TX, US

• Aided release manager in editing and refining the deployment and back-out plan for a release
• Created and maintained daily snapshots of testing environments health and helped keep a consistent log of downtimes
• Categorized and organized over 2000 remedy tickets into separate features within Crew Web Access and Crew Scheduling System and used information to outline testing plan

London, GB

• Documented and tested evidence of IT controls to mitigate information technology risks for clients.
• Attended client meetings and took notes of clients' IT controls.
• Created and revised work papers used for testing.

San Luis Obispo, CA, US

• Assist in compiling survey results to improve applications of projects.
• Led marketing effort to increase student awareness of the Cal Poly Mobile Application.
• Data mining and analytics of email usage by professors.

San Luis Obispo, CA, US

Completed administration duties such as answering customer questions and making phone calls.Designed simple spreadsheets and templates for readily used documents.Provided steady flow of communication between diverse departments within the center.

• Looked after and assisted autistic children complete their daily activities.
• Helped teach children important life skills and became their mentor.
• Dedicated three hours of every week to visit children.

Fremont, CA, US

• Provided good customer service, answered phone calls, and took messages.
• Discharged patients from the hospital.
• Learned to deal with unruly customers and made rapid decisions on the spot.
• Delivered pharmaceuticals to different departments of the hospital
• Had to learn the layout of the hospital well.

• Answered customers’ questions about many of the foster dogs.
• Became well educated about the dogs’ name, breed, age, and friendliness with children.
• Supplied friendly customer service.
• Took dogs out to walk and changed water and bedding.

Bachelor Of Business Administration (B.B.A.), Information Technology

Education record