Erica S. Email & Phone Number

San Francisco, California, Us

- Authored Trust Posts at Okta to effectively communicate complex technical concepts to a diverse audience, ensuring clarity and transparency regarding critical red alerts incidents to maintain customer trust and foster transparency.- Led and optimized Okta's Patent Program by guiding engineers through the application process to safeguarding intellectual property assets and foster innovation-driven growth.-Curated and facilitated Okta's Tech Talks program by bringing together subject matter experts to share insights and advancements in the technology field to foster knowledge exchange and professional development within the community.- Created Okta's "Lightbulb Talks" program by expanding public speaking opportunities for knowledge sharing sessions for those in Engineering, Product, and Design- with specific focus on individual contributors who do not usually have a platform to share ideas and project initiatives.

San Francisco, California, Us

- Worked cross-functionally with Learning and Development (L&D) and Engineering to develop interactive e-learning training sessions using voiceovers, animations, and PDF “quick guides” for new and creative ways of effective storytelling and learning through training.- Co-led events with the Technology Comms and Events team such as Hackathons, Kick Offs, Offsites, and Quarterly Headlines to foster collaboration, interaction, and department-wide unity.- Created an internal newsletter for the Technology departments to communicate global strategies and priorities as well as foster community in a high-growth company.

San Francisco, California, Us

- Collaborated with Recruiting and Engineering managers to develop, test, and distribute coding challenges for our 3,000+ candidates to the Technology Internship Program.- Onboarded 500+ new technologists between 2020-2021 by verifying team specific onboarding plans, provisioning and app access accuracy, buddy pairings, and assigned technical training while shifting from a location-centered onboarding program to entirely remote in multiple regions.- Scaled Okta’s technical training program by creating 15 new live classes as well as “on demand” versions of all of current coursework for technologists across North America, Europe, Asia, and Australia.

San Francisco, California, Us

- Launched 14 new technical courses to include a wider library of Engineering knowledge specific to development at Okta.- Automated tracking and creation of new courses using LMS systems (i.e. Cornerstone) in partnership with IT to assist in scalability of the technical training program.- Led Okta’s Technology Internship Program by creating location specific events, hackathons, and summer showcases for the 30- 40 interns per year.

San Francisco, California, Us

**Concurrent with internship at Tonal**- Initiated a technical onboarding program that included cross-functional roles in Technical Program Management, Technical Writing, and Business Technology (IT) as well as Software Engineering.

San Francisco, California, Us

**Concurrent with internship at Okta**- Synthesized and update weekly themes of beta user feedback for dashboard view - Recorded and communicated issues to related teams as well as updated a weighted spreadsheet with a holistic history of user feedback - Conducted interviews with beta users after workout sessions to better understand the relationship between product and users - Assisted in a variety of other analysis and outreach projects such as identifying long term users and their workout habits, drafting new screening tools for potential future users, and identifying nearby companies with a likely interest in the beta program

Austin, Texas, Us

- Assisted in managing the 2017 Lithium Summer Intern program by partnering on planning, and leading events & community building activities- Reviewed and participated in the recruiting cycle process from resume screenings and interview stages to new hire processes - Constructed "How-To Guides" on various HR processes including onboarding, terminations, status changes, and internal system updates to use as future training and reference material- Navigated common HR Systems such as Greenhouse, Box, and ADP- Researched benefits for tech companies to re-evaluate competitive offers using the Radford U.S. Benefits Survey for 2016

San Francisco, California, Us

**Concurrent with last semester of university**- Sourced information for over 50 "collections" items such as "Best Cities to Work in for Your Major" and "Fastest Growing Cities for New Grads" on new platform design to increase student engagement- Scrubbed database for 600+ student organizations from over 350 universities to support better estimates of what types of organizations students are most involved in- Mapped 500+ majors on various emphasis types and degree categorizations to help better assess possible job interest post graduation

San Francisco, Ca, Us

- Advised high school students in career development and navigating the college application processes- Tutored 3-5 students per week in a variety of humanities subjects such as history, psychology, and writing for preparation for the SAT and ACT- Researched statistics for the successes and shortcomings for 17 SFUSD high schools to better direct resources and recruiting efforts on behalf of the Huckleberry Wellness Academy

San Francisco, Ca, Us

- Worked with 30+ students and alumni per week on topics such as resume writing, cover letter overview, and strategies/preparation for both on and off campus interviews to help facilitate the job search process- Assisted in managing event logistics during the semester, which included organization of presentation spaces, marketing, attendance of campus recruiters, materials preparation, and onsite support of the 200+ employers working with the CSC during the year- Attended offsite networking receptions, tech talks, and other listing events with CSC to expand knowledge of tech spaces in the bay area and better assist students interested in related fields- Acted as a liaison between students, staff, and employers in building relationships around the job search process through student outreach such as involvement fairs and guest speaking at on campus events

San Francisco, Ca, Us

- Collected, coded, and analyzed data obtained from practicing clinical psychologists by conducting 5-10 interviews per semester for use in lab projects and for potential implementation in the foster care system- Lead current summary of findings regarding symptom differences depending on trauma experienced based on data collected for the 2017 Western Psychological Association Conference.- Collaborated with fellow research assistants and directors on cross-functional project teams regarding task assignments, future projects, and organization of large masses of data

San Francisco, Ca, Us

- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals- Greeted visitors, handled their inquiries, and directed them to the related persons according to their needs to assist in the affairs of the office- Reviewed work done to check for correct spelling and grammar and recommended revisions to advance the clarity and understanding of the various documents