Erica Veino Email & Phone Number

Boston, Massachusetts, Us

Making it easy for IT, Security, and Risk teams to measure, quantify, and reduce cyber risk - for their own organization, and the 3rd party vendors their business relies on.

Boston, Massachusetts, Us

Helping organizations identify, action, and measure risks affecting their workforce wellbeing and performance including burnout, turnover, empathy, purpose, anxiety. With a clinically-validated personalized experience for each individual, insights & guided actions for managers, and predictive analytics for HR leaders to inform strategy based on today's population needs.

Boston, Massachusetts, Us

Waltham, Ma, Us

Waltham, Ma, Us

Understand client needs and business challenges; specifically around sales readiness and increasing productivity through rep training, coaching, and prospect engagementDevelop and deliver custom product demos that articulate how Brainshark's Sales Readiness solutions contribute to solving the client's specific challenge(s). Prepare formal statements of work that clearly and accurately reflect Brainshark's processes and services in conjunction with the customer's requirements.Assist Enterprise sales team in advancing opportunities through the sales cycle.

Waltham, Ma, Us

- Configuration and ongoing administration of the Zendesk platform for ticket management - Maintain staffing of 12 person Customer Support team and prepare team for upcoming initiatives such as product line changes and feature updates- Train and guide CSRs through product knowledge, soft skills, and how best to address certain customer questions, issues and needs- Monitor and report on weekly KPIs for Support and Technical Support- Assist Marketing by leading public product demos

Waltham, Ma, Us

- Train and guide CSRs through product knowledge, soft skills, and how best to respond to customer questions, issues, and needs. - Maintain staffing, scheduling and coverage of shifts for 12 person Customer Support team- Developed a hiring formula for forecasting when to expand the team- Monitor customer satisfaction to maintain rating of 90% or higher

Waltham, Ma, Us

- Directly manage the 12 person Customer Support Team, which includes CSRs, Support Analysts, and interns.- Developed and implemented a formal New Hire training program- Create and implement processes to strengthen the CSR team: Continuing education on Brainshark's products and interacting with customers; increasing the flow of knowledge from the Technical Support team; streamlining and standardizing processes that are currently in place.

Waltham, Ma, Us

Brainshark is the leading cloud-based software for creating, sharing and tracking on-demand video presentations; SlideShark, is a top productivity app for viewing, presenting and sharing PowerPoint presentations on the iPad and iPhone - Respond to customer and prospect “how-to” inquiries via email, phone, live chat and in-person- Educate customers on Brainshark's functionality through online training sessions using WebEx- Assist Sales and Marketing with calls to customers and prospects, and user-group sessions

Own The Boardroom focuses on leveling the playing field for up-and-comers in the business world by offering professional attire for rent and guidance on how to deliver a powerful first impression. Think of OTB as your on-demand professional closet and virtual business mentor, all in one.

Boston, Massachusetts, Us

Manage the Command Center for Facilities and Event Operations; ensure that the staff and vendors maintain the high quality standards dictated by the park executives; twice Green Monster Service Award Recipient; QC Member of the Year 2011

BCP Worldwide: A financial consulting firm that functions as Program Manager for OPIC’s Enterprise Development Network, which helps entrepreneurs in developing countries obtain funding. I was contracted for three months:- Researched a variety of consulting firms focusing on the corporate mission, types of projects, and their work empowering entrepreneurs to better their own societies.- Wrote the Alliance Offering Memorandum: Executive Summary, BCP’s History, BCP’s Current Business, BCP’s Financials, Team Bios, The Opportunity, Terms of the Alliance.- Reviewed business plans submitted by entrepreneurs.

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

School Of Arts, Economics, Entrepreneurship

Education record