Erica Zalma Email & Phone Number

New York, New York, United States

New York, United States

• Responsible for developing and running company-wide Operational Roadmap.
• Lead global, cross-functional operational initiatives aligned to business strategy, company mission, and employee experience.
• Develop strong end-end processes across functions end ensure they are properly documented and executed on.
• Build operational infrastructure across commercial solutions​.
• Enhance Ezra’s planning and reporting capabilities in partnership with finance and tech teams.

New York, New York, United States

• Advised the President as Chief of Staff providing key knowledge of both detail and big-picture business objectives to inform effective decision-making. Member of the President’s ULT (US Leadership Team).
• Oversaw multiple high-priority strategic initiatives across the organization to achieve optimal client and employee engagement, delivery of product.
• Managed development of monthly C-Level business review materials to include overall enterprise business summary, KPIs, and initiative progress.
• Developed operational metrics and dashboards that facilitate improved decision-making, infrastructure planning, and performance management.

New York, New York

• Designed and founded a global Operations team with increased scope; 7 direct reports; established cost-effective and scalable infrastructure.
• Developed, implemented, and monitored day-to-day operations systems and cost-effective processes to measure and maximize existing headcount.
• Selected to join Business Transformation Team, delivered on OKRs reporting directly to COO.
• Grew the business in digital products revenue (5x) and translations (12x) in partnership with key cross-functional partners.
• Led rapid response efforts to organize cross-functional team leads to deliver on critical items to protect the business’ strategy and credibility.

New York, New York, United States

• Led a global Operations team of three individual contributors with a budget of $2 million annually.
• Performed sales data analysis to forecast resource and inventory for material fulfillment.
• Developed and led global digital products and translations vendor management, product development, training, and deployment.

New York, New York, United States

• Managed global material production and distribution with a budget of $2 million annually (10,000+ units/year).
• Achieved material cost-savings in two key areas resulting in 10-80% cost savings annually.
• Dynamically managed 10 external vendors across the globe.

New York, New York, United States

Executed end-to-end process of global booking management for major clients, partnered with buyers, and collaborated with training session facilitators to achieve high-quality scores.

New York, New York, United States

• Partnered with Global Product Operations Executive as the sole member of Operations for Americas to manage in-house production of materials.

New York, New York, United States

• Two freelance contracts: May 2013; September 2013-October 2013
• Managed and executed hospitality and event arrangements for 700+ Samsung employees and executives at the 2014 Consumer Electronics Show in Las Vegas, NV.

Bachelor'S Degree, Hotel, Restaurant And Institutional Management

Related Coursework: Quantity Food Service Management, General and Managerial Accounting, Spanish, Intro to Hospitality Information.

High School Diploma