Eric Bao Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Supervised a team of 25+ employees, managing both remote and in-office personnel.• Conducted performance evaluations for team members and monitored key performance indicators (KPIs).• Held monthly one-on-one meetings with direct reports to provide guidance and support.• Ensured departmental compliance with client service level agreements (SLAs).• Oversaw operations to ensure timely completion of benefit investigation tasks.• Reviewed and corrected team members' timecards for… Show more Supervised a team of 25+ employees, managing both remote and in-office personnel.• Conducted performance evaluations for team members and monitored key performance indicators (KPIs).• Held monthly one-on-one meetings with direct reports to provide guidance and support.• Ensured departmental compliance with client service level agreements (SLAs).• Oversaw operations to ensure timely completion of benefit investigation tasks.• Reviewed and corrected team members' timecards for accuracy.• Utilized Salesforce and Availity for efficient management of tasks and data Show less

• Remote and onsite supervisor responsible for 15+ direct reports. • Conduct employee’s performance reviews and monitors KPIs.• Maintain departments unbilled percentage goals.• Produce and analyze daily unbilled reports.• Well versed in billing for high dollar infusion drugs such as Remicade, Stelara, and various others. • Well versed in all payors including Medicare Part D and B. • Prioritizing unbilled revenue.• Participate in monthly client calls discussing cost… Show more • Remote and onsite supervisor responsible for 15+ direct reports. • Conduct employee’s performance reviews and monitors KPIs.• Maintain departments unbilled percentage goals.• Produce and analyze daily unbilled reports.• Well versed in billing for high dollar infusion drugs such as Remicade, Stelara, and various others. • Well versed in all payors including Medicare Part D and B. • Prioritizing unbilled revenue.• Participate in monthly client calls discussing cost and revenue.• Assist with day-to-day billing policies and procedures.• Communicate with other departments through process improvement.• Participate in month end closing procedures.• Analyze and train new payer contracts.• Assist profit and lost evaluations.• Utilized Waystar, HomeCare 360 and Caretend. Show less

Maitland, Fl

• Analyzed and analyzed the aging of accounts receivables in order to provide information to senior management.• Customized collecting techniques in accordance with departmental policies.• Amassed assets by ensuring that assigned therapies were followed up on in a timely and accurate manner.• Developed, evaluated, and analyzed reports that revealed coding problems and payer trends.• Daily electronic claim transmission and follow-up on rejected claims, which may include ICD-10… Show more • Analyzed and analyzed the aging of accounts receivables in order to provide information to senior management.• Customized collecting techniques in accordance with departmental policies.• Amassed assets by ensuring that assigned therapies were followed up on in a timely and accurate manner.• Developed, evaluated, and analyzed reports that revealed coding problems and payer trends.• Daily electronic claim transmission and follow-up on rejected claims, which may include ICD-10, HCPCS, modifier, or other claim rejection concerns. Show less

Orlando, Florida Area

• Ensured paperwork is properly filled out and verified accuracy and accessibility of files.• Audited active charts to maintain the accuracy of the information.• Requested, prepared, and repaired medical records as needed to insure patient care.• Reviewed patient medical records for completeness, accuracy and compliance.• Met and maintained the department's productivity and quality assurance expectations.

Orlando, Florida Area

• Delivery of various documentations to multiple departments requests.• Entered data, such as demographic characteristics into software system for registration purposes for every customer processing through the medical section maintaining client confidentiality at all times.• Provided friendly and prompt customer service to both practitioners and patients daily.

Associate Of Science - As, Health Information/Medical Records Technology/Technician

The Health Information Technology Associate in Science (A.S.) degree at Valencia College is a two-year program with online courses that.

Associate Of Arts - Aa, General Studies

Activities and Societies: The general studies A.A. provides a basic liberal arts education, with courses focused in five key areas.