Eric Bao Email & Phone Number

Orlando, Florida, United States

• Supervised a team of 25+ employees, managing both remote and in-office personnel.
• Conducted performance evaluations for team members and monitored key performance indicators (KPIs).
• Held monthly one-on-one meetings with direct reports to provide guidance and support.
• Ensured departmental compliance with client service level agreements (SLAs).
• Oversaw operations to ensure timely completion of benefit investigation tasks.
• Reviewed and corrected team members' timecards for… Show more Supervised a team of 25+ employees, managing both remote and in-office personnel.

• Remote and onsite supervisor responsible for 15+ direct reports.
• Conduct employee’s performance reviews and monitors KPIs.
• Maintain departments unbilled percentage goals.
• Produce and analyze daily unbilled reports.
• Well versed in billing for high dollar infusion drugs such as Remicade, Stelara, and various others.
• Well versed in all payors including Medicare Part D and B.

Maitland, FL

• Analyzed and analyzed the aging of accounts receivables in order to provide information to senior management.
• Customized collecting techniques in accordance with departmental policies.
• Amassed assets by ensuring that assigned therapies were followed up on in a timely and accurate manner.
• Developed, evaluated, and analyzed reports that revealed coding problems and payer trends.
• Daily electronic claim transmission and follow-up on rejected claims, which may include ICD-10… Show more
• Daily electronic claim transmission and follow-up on rejected claims, which may include ICD-10, HCPCS, modifier, or other claim rejection concerns. Show less

Orlando, Florida Area

• Ensured paperwork is properly filled out and verified accuracy and accessibility of files.
• Audited active charts to maintain the accuracy of the information.
• Requested, prepared, and repaired medical records as needed to insure patient care.
• Reviewed patient medical records for completeness, accuracy and compliance.
• Met and maintained the department's productivity and quality assurance expectations.

Orlando, Florida Area

• Delivery of various documentations to multiple departments requests.
• Entered data, such as demographic characteristics into software system for registration purposes for every customer processing through the medical section maintaining client confidentiality at all times.
• Provided friendly and prompt customer service to both practitioners and patients daily.

Associate Of Science - As, Health Information/Medical Records Technology/Technician

The Health Information Technology Associate in Science (A.S.) degree at Valencia College is a two-year program with online courses that.

Associate Of Arts - Aa, General Studies

Activities and Societies: The general studies A.A. provides a basic liberal arts education, with courses focused in five key areas.