Escalation Engineer | Problem-Solver | Tech EnthusiastAs an Escalation Engineer with a passion for technology and problem-solving, I specialize in delivering efficient solutions for technical issues while ensuring seamless operations. I have experience providing both remote and on-site support, troubleshooting hardware, software, and network issues to keep teams and systems running.I pride myself on my ability to communicate complex technical concepts in simple terms, enabling end-users to feel confident and supported. Whether it's diagnosing issues, managing updates, or providing proactive system maintenance, I am committed to delivering the highest level of support.
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Escalation Engineer IAmazon Web Services (Aws) Nov 2024 - PresentSeattle, Wa, Us -
It Support Engineer IAmazon Web Services (Aws) Oct 2023 - Oct 2024Seattle, Wa, UsIn charge of leading onboarding sessions for new hires on a weekly basis. Taking ownership in being in the IT hiring process by phone screening potential candidates.
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It Support Associate LeadAmazon Web Services (Aws) Oct 2022 - Sep 2023Seattle, Wa, UsWorking in a team of 10+In charge of opening up new Amazon locations for in person IT Support in the Seattle area.Leading current sites I am assigned too and providing guidance and assistance to colleagues. Working with other leads and managers to create new innovative ideas and SOPs to current department.
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It Support Associate IiAmazon Web Services (Aws) Aug 2022 - Oct 2022Seattle, Wa, UsWorking in a team of 5+Supporting all Amazon locations in the Seattle area.Supporting users on various IT issues including hardware, software, peripherals and data on Windows, Mac and Linux platforms in person and remote using Bomgar and remote desktop. Assisting new hires with the Amazon new hire setups and additionally, supporting users using AWS. Managing on-site inventory on a daily basis.
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Service Desk Analyst IConsumer Direct Care Network Oct 2021 - Jul 2022Missoula, Montana, UsWorked in a team of 5+Supported all offices located in the U.S.Driven to company locations within the state of Washington.Took incoming phone calls, emails, teams chats and level 1 tickets.Worked with Dell equipment, computers, docking stations, monitors. Also Yeahlink conference phones and Logitech tap devices. Trained and setup new employees.Assisted with engineers on various cabling and network projects. Managed IT inventory at local office and worked with third party vendors to get supplies. -
Solution Center Technician IEpsilon, Inc. Apr 2021 - Oct 2021Weaverville, Nc, UsWorked in a team of 3+This was a help desk environment and was extremely fast pace. Answered calls and worked on level 1 tickets. Supported users through Microsoft Azure and 365. Also supported mobile devices through Maas360. Issues range from software, hardware and infrastructure. Managed licenses via Zoom, Google, Adobe. Worked in team computer deployments at various businesses. Supported USPTO calls and issues. -
It/Network TechnicianBits & Bytes Computer Services Apr 2020 - Apr 2021Arden, Nc, UsWorked independently.Was in charge of all emails, incoming calls and walk-ins. Worked on all different kinds of walk-in issues ranging from removing malware from a computer to repairing dot matrix printers. Assisted with remote issues and on-site issues. Also managed all purchases and returns through quickbooks.Assisted with many cable drops at various businesses.Worked on major projects like building computers for customers. -
System Administrator IImage Solutions Dec 2018 - Apr 2020Worked in a team of 4+Took incoming calls and worked with mostly level 1 tickets but occasionally level 2 and level 3. Monitored multiple desktop and laptop computers via updates and alerts through RMM software.Managed licenses through 365.Monitored local backups and cloud backups. Went onsite to various businesses to install network equipment, VOIP phones and with individual computer issues.Supported in-house issue requests. Most issues were regarding printers, smartphones, laptops and desktops.
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Geek Squad Advanced Repair AgentGeek Squad Oct 2016 - Dec 2018UsWorked in a team of 5+Had a check in check out on floor customer process. Received all kinds of technology to work on. Printers, desktops, laptops, phones and tablets. Each customer had its own case assigned and worked on each case day by day. Worked with issues pertaining to performance issues, data transfers, software installs, computer upgrades, screen protector installs. Handled incoming phone calls regarding to Geek Squad services. Handled appointments, store product inquiries and questions regarding services.
Eric Baxter Education Details
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Western Governors UniversityComputer Information Technology -
Asheville-Buncombe Technical Community CollegeComputer Information Technology
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Erwin High SchoolComputer Science
Frequently Asked Questions about Eric Baxter
What company does Eric Baxter work for?
Eric Baxter works for Amazon Web Services (Aws)
What is Eric Baxter's role at the current company?
Eric Baxter's current role is Escalation Engineer.
What schools did Eric Baxter attend?
Eric Baxter attended Western Governors University, Asheville-Buncombe Technical Community College, Erwin High School.
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