Eric Benedetto Email & Phone Number

Sydney, Nsw, Au

Port Botany, Sydney

Mascot, Port Botany (Sydney)

Sydney, Australia

- Lead role to support corporate business units in Australia, NZ (24 x 7 operational environment) - Project Management. Set Infrastructure priorities and requirements to implement and support: Server / PC / Telecomm / Mobility / Voice / Video / SAN Storage / Backoffice; - Operations Support. o End user customer facing. Manage user expectations, follow up issues as required o Customer, end-user negotiation and conflict resolution o Ensure timely resolution of service disruptions. o Escalation of deliverable and SLA performance issues; o Liaise with relevant stakeholders regarding change and risk management exposures o Monitor, report, and undertake incident analysis & resolution with appropriate stakeholders. Manage problem determination and root cause analysis. - Vendor management (3rd party provider, purchasing, vendor issues escalation); - Business & stakeholder relationships – executive customer facing, conflict and issues resolution; - Capacity Planning & Service Improvement planning; - Governance structures & process enhancement- ITIL e.g. CAB change management, Incident Management, Configuration Management. Continuous improvement; - Compliance & control – backup, audit preparation/remediation (Internal + external), policy and procedure review; - Service Continuity, Disaster Recovery and crisis management

Sydney, Australia

- Delivery and support of Application Hosting and Personal Productivity Systems; - Project Management, Implementation & Operational Support for Application Hosting: Server, Storage, Midrange (AS/400), and Personal Productivity Systems: PC, BackOffice, Messaging, Personal (PDA) devices; - Champion for Server consolidation/elimination and tiered/small Site solutions. Oversee corporate first of a kind virtualisation of MS Exchange; - During 2006 worked with global architecture team to design regional corporate first of a kind Medium Site Solution: Dual HP DL380 running VMWare with shared EMC AX-150 (Fibre connected) SAN storage. Solution resulted in major TCO savings over standard Server lifecycle; - Dexion WMS. Part of Infrastructure team to deliver Warehouse Management System (Dexion) into brand new NSW and National Distribution Centres located at Erskine Park Sydney, and Millicent Mill Mt Gambier. Included fully redundant Network & Server environment's, ASRS (Automated pallet Storage & Retrieval robotic Systems.

Sydney, Australia

Hired by Kimberly-Clark Australia and responsible for development and implementation of emerging and leading edge Infrastructure solutions to deliver competitive business advantage. Analysis, Design and Implementation outcomes included:• SAPFAX solution for automated delivery of FAX Output from SAP R2;• JetForm for SAP R2 to HP LaserJet printing of Tax Invoices at all Distribution Centres;• Corporate LAN migration’s from Novell Netware to Microsoft NT – 14 locations;• Deployment of Microsoft Windows across all sites: 2000 users, 14 locations; • Migration from legacy mainframe email (TOSS) to Microsoft Exchange – 2000 users;• On going capacity and roadmap upgrades;• First of a kind SAN deployment outside North America - EMC Clariion CX-500;

Sydney, Australia

Responsible for deployment and ongoing operation and performance of all midrange and PC based production applications according to agreed Service Level Agreements. - HP 3000 & AS/400 mid-range Supervisory role; - Design/implement initial nationwide SAN deployment - Novel Netware 3.11, Microsoft Windows 3.11, Lotus Notes & SmartSuite for Windows Backoffice including cc:Mail;

Education record

Education record