Eric Berendt Email & Phone Number

Texas, United States

Plano, Texas, United States

• Oversee 61 of Geoforce's largest SaaS customers from onboarding to renewal
• Regular business reviews – contract, best practices and adherence to contract KPIs
• Produce monthly reports
• Proactively monitor customer health to assess churn risk with tools such as Gainsight and Salesforce
• Create retention playbooks ahead of renewal dates to maximize customer retention rates
• Cross-departmental collaboration in order to develop clear policies and procedures for effective customer management.

Longview, Texas, United States

• Oversaw the daily operations of 5 aerial and 8 underground crews ensuring production is being met
• Drove the permitting process with the City of Longview, railroad, TXDOT, AEP and AT&T
• Tracked the submission, payments, legal notices and status of make ready to ensure there would be no conflicts.
• Managed the release of each polygon to optimize the usage of crews and maximize the number of passes to be turned up
• Responsible for tracking right of entry agreements, damage claims and violations and working with various agencies and property owners for swift resolution
• Redline review and invoice validation

Mckinney, TX

• Created and delivered personalized presentations to high-level decision makers resulting in a 300% increase in paid trials
• Lead three North American team members and external stakeholders to ensure timelines and service levels are met across product layers during the customer lifecycle
• Maintained accurate and comprehensive project documentation within the CRM System and ensure full transparency on project status
• Saved $16,425 yearly by strategically decommissioning underutilized assets.
• Elevated customer satisfaction index from 49% to 95% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
• Reduced mean time to resolution on trouble tickets from 4 days to 1.7 days

Irving, TX

• Oversaw two engineering firms in completion of field engineering and permitting, one PM, one CM and three support staff.
• Managed 180 small cell sites to completion, ensuring that all activities, including RF design, site acquisition, architectural and engineering services, land use planning, zoning and permitting, tower modifications.
• Responsible for closing out a multi-state project with over 2,000 sites. Required coordination with construction contractors, regulatory agencies, and financial institutions. Created a process that enabled the.
• Developed accurate project plans and budgets for all assigned projects, modify as needed, and direct close- out of completed jobs including the receipt of all required documentation resulting in an increase of 51%.
• Lead internal deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion resulting in a 14% job closeout increase
• Attended customer deployment meetings to provide the customer with comprehensive job status reports and resolve any conflicts or issues that arise

The Colony, Texas

• Managed 4 warehouse staff and 2 analysts
• Identified opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste, or to convert wastes to by-products. Initiative saved the company over $250K.
• Managed stock levels based on the current forecast to reduce overall inventory cost by 29%
• Centralized shipping and receiving to create better inventory control. Created new security and reporting procedures that reduced loss of equipment and shrinkage by 18%
• Combined warehouse operations to reduce costs by $8,000 monthly
• Responsible for managing the purchasing, price negotiation, warehousing, and logistics for the United States as well as reporting and analyzing the capital costs for outside plant construction

Evansville, Indiana Area

• Managed contracts and bidding process for all construction projects and equipment purchases. Responsible for receiving funding under the USDA’s Rural Utilities Service
• Funded applications from the USDA in excess of $59 million. Three times higher than all predecessors combined
• Developed and initiated a critical procedure to enable the company to receive advanced funding on contracts
• CAPEX Expert! Managed company cash flow; balancing the timing of federal loans with purchases
• Created automated pricing sheets to increase volume and reduce pricing quote time by several hours Recreated a key program after it was discontinued. Saved the company money by tracking expenditures. Kept projects.
• Created all contracts for construction projects as well as equipment purchases. Responsible for bid review and selection. Coordinated accounting, construction, purchasing, and engineering processes.

Evansville, Indiana, United States

• Responsible for the day to day operations of 9 locations and processing facility
• Supervised 6 managers and 35 staff
• Created company’s first corporate handbook
• Performed detailed market analysis and identified new areas of growth. Enabled DCI to expand in to new territories and increased sales by 15%
• Analyzed plant operations and instituted new incentive program based off findings. Increased productivity and shortened the amount of time needed to keep processing plant open. Reduced overall cost due to lower.
• Expanded management’s role in to analytics. By using key performance indicators (KPI) the company increased coordination between locations and reduced the average time to deliver finished products