Eric Berg

Eric Berg Email and Phone Number

Co-Owner @ ContactCenterPro Consulting
Phoenix, AZ, US
Eric Berg's Location
Phoenix, Arizona, United States, United States
Eric Berg's Contact Details

Eric Berg personal email

n/a
About Eric Berg

Executive with over 30 years contact center leadership, outsourcing, recruiting, work at home programs, technology selection and implementation, agent retention, client relationship management, contact center consulting and executive management expertise. Co-founder and current board member for the Midwest Contact Center Association; columnist for the National Trade Magazine, The Contact Center Pipeline; author and national speaker on industry best practices Currently provide consulting for Technology selection, at home agent programs, contact center best practices, retention and employee engagement and leadership training. I provide free consulting to companies looking for an outsourced partner and I provide contact center consulting, technology selection services and leadership/executive recruiting. ejb2001@gmail.comSpecialties: contact center consulting; Contact Center Selection Services (requirements Documents, ROI, decision, RFP creation and Decision guides; business process and contact center outsourcing; Work at Home Strategies; customized program creation and management; recruiting; retention strategies; ramp ups, seasonal; executive recruiting, client services, leadership, executive, strategic direction, change management, business, retail, grocery, food, health & wellness, insurance, medical, electronics, finance, loyalty: outsourced call center services, customer satisfaction, sales, change management, process improvement. product development.

Eric Berg's Current Company Details
ContactCenterPro Consulting

Contactcenterpro Consulting

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Co-Owner
Phoenix, AZ, US
Eric Berg Work Experience Details
  • Contactcenterpro Consulting
    Co-Owner
    Contactcenterpro Consulting
    Phoenix, Az, Us
    View
  • Contactcenterpro Consulting
    Co-Owner
    Contactcenterpro Consulting Oct 2017 - Present
    ContactCenterPro Consulting is a full service Consulting firm with advanced specialties in:Work at Home Audit and Best PracticesTechnology Vendor Selection (Requirements Documents, RFP and Decision Guides)Outsourcing vendor Selection (onshore, near shore and offshore) Creating At Home Programs (Best practices)Agent Retention (Quick ROI) Agent EngagementApplicant Intake Process (hire the right people) Onboarding/Training
    View
  • J.D. Power
    Lead Operations Consultant Wfh
    J.D. Power May 2020 - Present
    Troy, Mi, Us
    Provide consulting to top companies looking to maximize customer experience and operational performance through a successful Work at Home agent program.
    View
  • Midwest Contact Center Association
    Co-Founder And Treasurer
    Midwest Contact Center Association 2010 - Present
    Minneapolis, Mn, Us
    The Midwest Contact Center Association is a non -profit association of contact center leaders with the common goal of education, collaboration and networking.
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  • All-Calls Call Center Outsourcing
    President
    All-Calls Call Center Outsourcing Jan 2015 - Oct 2017
    Co-founded All-Calls with a unique business model of providing superior Midwestern based American agents that are highly educated, stable and possess accent neutral dialect to provide an exceptional customer experience. Partnering with a leading recruiting firm provide a niche that allows the recruitment and selection of top talent across many geographies and possessing varying certifications and backgrounds required for specialized contact center needs. Company Sold 2017
  • Doherty Customer Contact Solutions & Doherty At Home
    Director Of Customer Contact Division
    Doherty Customer Contact Solutions & Doherty At Home Mar 2012 - Feb 2015
    Provide Contact Center Outsourcing, Recruiting and Consulting
  • Customer Elation
    Vice-President
    Customer Elation Mar 2010 - Jan 2012
    Bloomington, Mn, Us
    Responsible for the creation and execution of business strategies for Customer Elation clients designed to meet their unique contact center needs.
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  • Masterson
    Director Of Business Solutions
    Masterson Jul 1995 - Mar 2010
    Plymouth, Minnesota, Us
    Responsible for client relations, solutions development, marketing and business operations for the Customer Contact Solutions, Medical and Clerical divisions.
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Eric Berg Skills

Consulting Customer Satisfaction Client Services Strategic Planning Account Management Sales Change Management Leadership Human Resources Recruiting Business Development Insurance Finance Business Business Services Product Development Contact Centers Loyalty Programs Call Center Workforce Management Employee Relations Team Leadership Call Centers Outsourcing Talent Management Customer Retention Talent Acquisition Team Building Leadership Development Forecasting Financial Services Crm Process Improvement Management Customer Experience Project Management Networking Executive Management

Eric Berg Education Details

  • St. Cloud State University
    St. Cloud State University
    Business Management
  • Robbinsdale Cooper Senior High School
    Robbinsdale Cooper Senior High School

Frequently Asked Questions about Eric Berg

What company does Eric Berg work for?

Eric Berg works for Contactcenterpro Consulting

What is Eric Berg's role at the current company?

Eric Berg's current role is Co-Owner.

What is Eric Berg's email address?

Eric Berg's email address is er****@****lls.com

What is Eric Berg's direct phone number?

Eric Berg's direct phone number is +161228*****

What schools did Eric Berg attend?

Eric Berg attended St. Cloud State University, Robbinsdale Cooper Senior High School.

What are some of Eric Berg's interests?

Eric Berg has interest in Boating, Jetskiing, Home Improvement, Dinner With Friends, Waterskiiing, Snowmobiling.

What skills is Eric Berg known for?

Eric Berg has skills like Consulting, Customer Satisfaction, Client Services, Strategic Planning, Account Management, Sales, Change Management, Leadership, Human Resources, Recruiting, Business Development, Insurance.

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