Eric Featherston Email & Phone Number

Laurel, Maryland, US

• Developed all phases of the company's Patch Management Program, including procedures to maintain patch and managed devices' inventory, patching cadence, communications, exclusions, reporting, and validation procedures.
• Maintain workstation baseline images and VMware server templates according to CIS standards
• Manages Endpoint Management tool used to query device information, create and deploy software deployment packages, and enforce endpoint security device controls

Falls Church, Virginia, US

• Performed Network Operation Center duties for the company's Amazon virtual private cloud server network including: monitor system's performance, troubleshooting and triage issues, track and report incidents
• Performed patch management tasks for Windows and Red Hat servers using Tanium

Baltimore, Maryland, US

• Developed and managed the scheduling of security patch deployments for the servers using Shavlik Patch for Windows
• Worked with IT Security staff to identify and secure end-user workstations required to meet PCIcompliance standards
• Assisted in building and supporting VMWare ESX/ESXi virtual infrastructure
• Trained help desk staff and created help desk standard operating procedures
• Coordinated regular upgrades to the company's software quality management platform, intranet software, and enterprise anti-virus management protection software