Eric Hiebert Email & Phone Number

Austin, Texas, Us

Lenexa, Ks, Us

Lawrence, Ks, Us

Systems Transformation, GCSAA, 2017 through 2019 – Operational Efficiencies and Savings - $250,000 was saved over 2 year period for IT operating expenses (nearly 20% savings) and throughput for projects and tickets for the organization improved by 30%• Established a ‘best idea wins’ culture to deliver programs and systems to staff and members.• Managed the organization’s information technology capital and operating budgets and procurement activities which included all technology equipment, telecommunications, mobile devices, software, training, and vendor contracts.• Managed the organizations 5 technical staff and was responsible for reviewing, mentoring, training, and project assignments and schedules for staff. Through process of interviews and collaborative discussions, nurtured and maintained a core group of key outside technical partners to assist the IT staff. • Developed IT and Operational policies and procedures and when necessary, lead the efforts in the modification of policies and procedures that had become outdated. This included the Helpdesk, Inventory, Security, and Project Management systems.• Initiated the Business Intelligence shift from a Tableau report approach to a sophisticated data lake/warehouse approach that provided new insights into the data that had not been achievable.

Lawrence, Ks, Us

• Successfully reduced labor and operational costs of several production workflows using Lean/DFSS techniques. This involved directing both system administrator and development teams to focus on best opportunities for internal customers. • Lead efforts to bring company back from $1,800,000 in debt, then maintained profitability; Owner re-invested in company in 2015• Participated in all executive management meetings and provided Continuous Improvement status reports, procurement reports, recommendations and timeline updates for IS projects.• Managed the companies information systems budget and procurement activities which included all technology equipment, telecommunications, mobile devices, software, training, vendor and contractor SLA’s. • Managed the company’s 16 technical staff and was responsible for reviewing, mentoring, training, and project assignments and schedules for this staff. Established a Project Management culture.• Developed IS and Operational policies and procedures and when necessary, lead the efforts in the modification of policies and procedures that had become outdated. Also lead PCI compliance efforts.

Lawrence, Ks, Us

San Antonio, Tx, Us

Houston, Texas, Us

• Comprehensive process and data analysis; revolving around new model for server delivery designed to accelerate time frame while also greatly reducing defects• Coordinated work activities with many groups within the "Americas" (Canada, US, Latin America)

Lawrence, Kansas, Us

• Hired for the new position at the firm to lead and facilitate both infrastructural and cultural information systems improvements to enable all staff to recognize efficiencies and provide the firm more opportunities to improve profits.• Provided the vision, communication forum, and operational management, and training to build the infrastructure in order to establish Project Information Management (PIM) using Newforma into the culture of the firm.• Provided the vision, communication forum, and operational management to build the infrastructure in order to establish Building Information Modeling (BIM) using Revit into the culture of the firm.• Responsible for working with principals, architectural staff, vendors, consultants, and clients to learn the current workflows and champion initiatives to eliminate constraints. Adopted actions ranging from variations of training and software incorporation. Worked with principals of the firm to create and align the IS strategic direction to that of the firms.• Responsible for shaping the IS budget and directing expenditures for technology purchases including staff training.• Presented "Automated Information Systems with Track It! -- an Architects Perspective" in Webinar form to over 190 people across the United States, Canada, and British colonies.

Lawrence, Ks, Us

• Managed 110+ concurrently open and active projects, with budgets ranging from $10,000 to $250,000.• Directed change management efforts to decrease start-to-finish project times.• Recognized nationally as a workflow master with the development of dual axis system (codes and snags).

Lawrence, Ks, Us

• Hired for the new position at the university to coordinate process analysis and process improvement; initiated change management activities for units within the Information Services departments.• Directed implementation of an ERP system using Remedy; served as the application administrator while also providing conceptual and implementation paths for the IS business units.• Provided process analysis at all levels to determine where workflow problems existed and worked with staff in an iterative process to examine options to improve them.

• Provided business intelligence and process engineering for operational, administrative, financial, and customer service business units. • Introduced a variety of intranet application tools to leverage the existing data sets to provide analysis for each business unit's performance, capacity and key processes. • Utilized a structured gap analysis that revealed strengths and weaknesses of the existing information assets and needs of the business units. Directed the realignment of people, processes and technologies that defined "best option" sets for the department and university.• Implemented Use Case driven approaches for requirements gathering with programming staff for the university's move to an appropriate OSS for telecommunications. This effort provided a much easier transition for users, programmers, and administrators and allowed best-of-breed selections to be made.• Utilized principles of Kaplan and Norton's "Balanced Scorecard" to drive better-engineered processes toward "to-be" strategic processes. Designed and constructed the Digital Dashboard that displayed key metrics and provided hyperlinks to reports and schedules that were previously unavailable or difficult to provide. • Administrated knowledge transfer between staff and customers by leading several parallel projects in a matrix management approach. Worked efficiently with application developers.

Directed the development of the department's core strategies and processes for their distance education module. Led the planning, design and implementation in this first phase and facilitated the first transition from the conventional classroom to a Web-supported classroom.

Lawrence, Ks, Us

Taught Civil Engineering students various versions of AutoCAD for both 2D and 3D environments and Web programming and design for ten years with consistently outstanding reviews.Served as the university representative for the AutoDesk product license agreement.Held Adjunct Professor role while also working full-time positions and did so for four different companies.Nominated for Teacher of the Year in 1997

• Created the entire CAD and Web Facility Management Information System for Kansas University's infrastructure and facility management projects from the ground up. This comprised leading many systems that had overlapping life cycle development efforts.• Prepared a detailed study related to dynamic project document recording and reporting for several university departments and their business processes. Developed applications to provide new opportunities for the departments to securely share project data in both client-server and Web interfaces.• Brought forth the progression of design and construction projects from a CAD production environment into a web-based project management system. This Digital Dashboard allowed the central administration to analyze all projects, schedules, and place priorities on daily activities-something the University had never been able to do. This system became the model for the State of Kansas Architectural Services Department.• Facilitated planning and implementation sessions using Total Quality Management processes for State of Kansas agency representatives to design a standard for state systems.• Established web-based business-to-business commerce to capture consultant's project data so it could be utilized in a common manner and increase data-based decisions.

Served as the architectural firm's first IS coordinator. Created Windows 3.5 NT client-server environment by selecting and coordinating vendor and contract support and key stakeholders in company.Supported two remote offices and developed the core strategy for centralization of IS resources which is in use today for more than five remote offices.Inherited and single-handedly mitigated a critical software piracy problem successfully for the company.

Obtained State of Kansas Architect License No. 3673, September 1992.Managed small and medium staffed construction projects. Initiated firm's work with facility management for hospitals and pharmaceutical companies.

Masters, Business Administration

Bachelor Of Architecture, Architecture