Team Manager
Phoenix, Arizona, United States
Client-contact staff supervisor for phone and email teams ranging in size from 12 to 24 people in a fast paced, dynamic call-center environment. Able to effectively manage risk, compliance, service and sales by demonstrating strong problem resolution skills with attention to detail. Responsible for performance management and career development of direct reports. Ensured high levels of productivity, business development and client satisfaction through vigorous goal setting, coaching and monitoring. Communication skills and visionary leadership techniques are key strengths. Piloted new-client initiatives with success through effective project management, adding value to the broader organization. Also, delivered Professional Selling Skills training as a certified instructor to more than 500 employees. Strong classroom facilitation inspired and motivated those taught helping boost enterprise performance as well as enhancing the Company’s brand.