Customer Experience Consultant
Current
May 2024 - Present
AeroLeads people directory · profile
Eric March Email & Phone Number
CX Consultant | Experience Strategy | VoC | UX Research | Disruptive and Incremental Innovation | Customer-First Transformation
at
Accenture Federal Services
1 work email found
@accenture.com
4 phones found area 504 and 415
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
CX Consultant | Experience Strategy | VoC | UX Research | Disruptive and Incremental Innovation | Customer-First Transformation
Location
Washington, District Of Columbia, United States
Who is Eric March? Overview
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Quick answer
Eric March is listed as CX Consultant | Experience Strategy | VoC | UX Research | Disruptive and Incremental Innovation | Customer-First Transformation at Accenture Federal Services, based in Washington, District Of Columbia, United States. AeroLeads shows a work email signal at accenture.com, phone signal with area code 504, 415, and a matched LinkedIn profile for Eric March.
Eric March previously worked as Customer Experience Consultant at Accenture Federal Services and Manager, Customer Lifecycle Management at Here Technologies. Eric March holds Bachelor Of Science, Management, Marketing And Legal Studies In Business from Tulane University - A.B. Freeman School Of Business.
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{first}.{last}@accenture.com
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Profile bio
About Eric March
As a Customer Experience Consultant, I advise clients on how to adapt CX and UX frameworks and best practices to achieve their mission and build trust with both customers and employees. I also practice extensive change management, as cultivating a customer-first mindset is a necessary predecessor to CX transformation. I have developed practice materials, such as workshops, templates, and frameworks, to support this work.My passion for creating meaningful and impactful experiences stems from my background in UX, Decision Making Support / Behavioral Economics and Innovation and I hold a BS in Management: Marketing from Tulane University, a certification in UX Design from CareerFoundry, and certifications in Project Management and Change Management from PMI and Acuity Institute. I leverage diverse customer research methods, such as VoC, user interviews, desk research, design thinking sessions, and behavioral analytics, to unearth valuable consumer insights. I channel these insights to drive incremental and disruptive innovation across digital, service, and physical space design.I thrive in the intersection of customer strategy, research, and design, striving to reduce uncertainty and create value. I am proficient in tools like Qualtrics, ContentSquare, Balsamiq, Sketch, and Excel. I have a strong entrepreneurial spirit, having co-founded a startup and won a pitch competition at Tulane. I am always eager to learn new skills, explore new domains, and collaborate with diverse teams. I would love to connect with you and discuss potential opportunities to work together on CX transformation projects.
Listed skills include Public Speaking, Business Development, Microsoft Office, Design Thinking, and 56 others.
Current workplace
Eric March's current company
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12 roles
Eric March work experience
A career timeline built from the work history available for this profile.
Manager, Customer Lifecycle Management
Reporting to: Sr. Director, Corporate StrategyAssists in creating customer offerings and journeys, along with the supporting back-end processes to enable HERE’s transformation into a PaaS company
Sep 2023 - Apr 2024
Customer Experience Consultant
Alignment - CX: Strategy + ExecutionRole: Management Consulting Delivery AssociateAdvise U.S. Government Clients across industries in CX and UX frameworks / best practices that can be adapted to help agencies achieve their mission and build trust with both citizens and their employees across a broad range of activities. Extensive change management is also.
Oct 2022 - Sep 2023
Project Delivery Senior Analyst
Alignment - Customer Strategy + Applied Design - Government and Public SectorInitiated development of 'Trust by Design' playbook in citizen experiences, based on commercial industry best practices and behavioral economics principlesHelped federal agencies understand the experience and expectations of their customer populations using qualitative and.
Sep 2021 - Jul 2022
Voice Of The Customer Analyst
Designed, implemented and analyzed feedback mechanisms, in conjunction with operational data to measure the experience of various segments within the customer lifecycle.Acted as Qualtrics Admin and co-led enterprise-wide SSO migration, complete with updated in-tool reporting to replace ones housed in legacy systemsAdvocated for customer interests to.
Jul 2020 - Sep 2021
Associate Account Manager
- Adopted a design thinking mindset to source novel products that meet the needs of our target persona
- Negotiated pricing + chose creative assets to ensure the customer is presented with the most compelling offering possible, resulting in over 175 sales events.
- Coordinated with internal teams and external partners in systems thinking approach ensuring stakeholders have the information they need for daily operations and cross-functional initiatives reducing business impacting.
Jul 2019 - Jul 2020
Associate Account Coordinator
Feb 2019 - Jul 2020
Junior Account Coordinator
Jun 2018 - Feb 2019
Category Specialist
Improved visibility of my products by defining information architecture leading to an increase in organic traffic to category pagesManaged relationships with dozens of brands in Home Bar Appliances industry to ensure best pricing, available selection, and delivery options for customers shopping in this department.Acted as a thought partner in the.
Jul 2017 - Dec 2017
Co Founder
- Co-Founder of Locle, a startup based out of New Orleans, Louisiana, with the goal of changing the way in which we search for and review restaurants, while offering restaurants a platform to collect feedback and engage.
- Prototyped our concepts using Facebook and other free methods to test assumptions
- Built strategic relationships with restaurants and mentors around the Greater New Orleans Area
- Identified and pursued alternative funding sources (ex: Tulane FailUp Startup Competition Winner)
- Achieved media coverage from Spoon University, Silicon Bayou News, Tulane New Wave, etc.
Feb 2016 - May 2017
Cx Intern
Leveraged design thinking and project management skills as part of a five person team to create and implement new processes for Customer Reference and internal SME management programs.Analyzed over 3500 quantitative and qualitative customer feedback data points in systems thinking approach to identify and explain 11 key characteristics of our interaction.
May 2016 - Aug 2016
Events Analyst Intern
Managed new products and processes to fulfill user needs including an online shop and group messaging feature.Rapidly learned new applications and processes to assist with customer service, QA testing and project management.Conducted user research and implemented strategies to increase member attendance at in-person events 137% through from June 2015 –.
May 2015 - Dec 2015
3 education records
Eric March education
Bachelor Of Science, Management, Marketing And Legal Studies In Business
Tulane University - A.B. Freeman School Of Business
Certified Ux Designer, User Experience Design
Careerfoundry
Management Sciences And Engineering And Psychology
Stanford Continuing Studies
FAQ
Frequently asked questions about Eric March
Quick answers generated from the profile data available on this page.
What company does Eric March work for?
Eric March works for Accenture Federal Services.
What is Eric March's role at Accenture Federal Services?
Eric March is listed as CX Consultant | Experience Strategy | VoC | UX Research | Disruptive and Incremental Innovation | Customer-First Transformation at Accenture Federal Services.
What is Eric March's email address?
AeroLeads has found 1 work email signal at @accenture.com for Eric March at Accenture Federal Services.
What is Eric March's phone number?
AeroLeads has found 4 phone signal(s) with area code 504, 415 for Eric March at Accenture Federal Services.
Where is Eric March based?
Eric March is based in Washington, District Of Columbia, United States while working with Accenture Federal Services.
What companies has Eric March worked for?
Eric March has worked for Accenture Federal Services, Here Technologies, Deloitte Consulting, Geico, and Touch Of Modern.
How can I contact Eric March?
You can use AeroLeads to view verified contact signals for Eric March at Accenture Federal Services, including work email, phone, and LinkedIn data when available.
What schools did Eric March attend?
Eric March holds Bachelor Of Science, Management, Marketing And Legal Studies In Business from Tulane University - A.B. Freeman School Of Business.
What skills is Eric March known for?
Eric March is listed with skills including Public Speaking, Business Development, Microsoft Office, Design Thinking, Microsoft Excel, Powerpoint, Strategic Planning, and Social Media.
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