Manages the installation and maintenance of Whirlpool/InSinkErator’s Grind2Energy systems, which divert food waste from landfill to produce both clean, renewable energy, and nutrient rich fertilizer. Responsible for project management for new installations and system relocations, providing technical assistance for maintenance and repairs, and removing obstacles to enable the best customer experience. Also handles billing and quoting, technical documentation, training, and building relationships with customers and service providers.

Awarded the first ever Generac Clean Pillar Award for demonstrating system expertise and professionalismProvides advanced telephone support for technicians installing and repairing Generac PWRcell solar power production and storage systems, as well as integrating generators with these systemsClosed over 1000 support cases in the first year in this role, approximately 2000 in totalRoutinely chosen to resolve complex cases where other TSRs failed to diagnose the problemAuthors knowledge base articles pertaining to troubleshooting electro-mechanical equipmentProduces continuous training material and leads training sessions

Communicates technical concepts and instructions to customersInstalls equipment and performs electro-mechanical diagnostics and repairs, with a focus on meeting customers’ unique needsInstituted program to ensure company vehicle registrations & proof of insurance are kept currentDraws detailed diagrams for custom pool cover and liner orders

Operations Supervisor managed 60 Truck Drivers in the transportation of freight loads for one of JB Hunt’s largest Dedicated Contract Services accountsEnsured compliance with DOT regulationsEnsured operating permits were current, and reviews, training, and physicals were completed and documentedImproved efficiency in existing information systems by: 1) introducing conditional formatting to save input time and reduce errors without sacrificing readability 2) correcting data that was previously erroneously input, such as names and ID numbers, thereby improving search function performance

Managed 40 direct reports in operation of 1 base library & 22 satellite libraries, providing customer service, document filing, classified document security, document revisions, and print shop servicesEnsured compliance with inventory and update proceduresUsed Photoshop and large scale printers to perform printing and binding of business cards, fliers, pamphlets, booklets, and other business and technical projectsRoutinely used Excel, Access, Word, Powerpoint, and OutlookMaintained continuous training program using Citrix database; coordinated and instructed training sessionsProduced and maintained training materialsPerformed periodic audits of manuals, to ensure that changes were implemented properlyEnsured that document tracking systems were used appropriately

Operated, provided security for, and performed maintenance on the ship's propulsion systems, including the ship's nuclear reactor and associated systemsManaged gauge calibration programRoutinely ensured compliance with safety and operational standardsCompleted all associated documentation for repairs