Eric Bolles Email & Phone Number

Portage, MI

• 2018 Top Producer Award Recipient
• Accountable for a real estate portfolio over $3 million-dollars
• Responsible for business development and new customer growth
• Developed and maintained cooperative relationships with landlords, customers, attorneys, brokers, city departments
• Collaborated with marketing to develop successful asset and client promotion
• Performed asset and entity valuations to effectively value business and property

Portage, Michigan

• Oversee business development and structuring for logistics company focused on freight loads
• Streamlined processes to improve customer relations and expand retention
• Contributed to planning and implementation of business ideas for growth and profitability
• Assisted in recruiting and hiring process to grow the team
• Apply careful monitoring and analysis of daily freight loads and revenue to identify areas of opportunity for growth
• Established marketing activities to promote brand awareness and support business objectives

Downtown Kalamazoo

• Built and guided quality team to foster the highest level of customer experience
• Achieved 100% Net Promoter Score after taking leadership of the business
• Developed and implemented business plan with concise obtainable objectives and action plans
• Identified opportunities for improvement in revenue and expenses through monthly audits
• Monitored EBIT and EBIT margins to control costs and generate new revenue
• Directed on-going industry training to achieve both customer and employee satisfaction

• Resolved customer issues regarding billing, ordering, and product support
• Effectively handle multiple tasks and programs simultaneously while resolving customer concerns
• Handling heavy call volumes numbering over 100+ calls daily
• Effectively provided customer solutions to retain current customers
• Personally responsible for 5-6 million in revenue yearly
• Effectively meeting or exceeding monthly sales quotas