Eric Bolles Email & Phone Number

Portage, Mi

• 2018 Top Producer Award Recipient• Accountable for a real estate portfolio over $3 million-dollars• Responsible for business development and new customer growth• Developed and maintained cooperative relationships with landlords, customers, attorneys, brokers, city departments• Collaborated with marketing to develop successful asset and client promotion • Performed asset and entity valuations to effectively value business and property• Generated and maintained CRM of customers and referrals• Delivered effective C-level communication and negotiation

Portage, Michigan

• Oversee business development and structuring for logistics company focused on freight loads• Streamlined processes to improve customer relations and expand retention • Contributed to planning and implementation of business ideas for growth and profitability • Assisted in recruiting and hiring process to grow the team • Apply careful monitoring and analysis of daily freight loads and revenue to identify areas of opportunity for growth • Established marketing activities to promote brand awareness and support business objectives • Collaborated with owner on new business model

Downtown Kalamazoo

• Built and guided quality team to foster the highest level of customer experience • Achieved 100% Net Promoter Score after taking leadership of the business • Developed and implemented business plan with concise obtainable objectives and action plans • Identified opportunities for improvement in revenue and expenses through monthly audits • Monitored EBIT and EBIT margins to control costs and generate new revenue • Directed on-going industry training to achieve both customer and employee satisfaction • Generated a pipeline of over 100 new business through strategic customer relationship management • Accomplished year-to-date conversion of 56.3% supported by market trend price adjustments • Increased customer retention by over 70% through relationship building • Designed and executed marketing and networking strategy that increased volume of new business

• Resolved customer issues regarding billing, ordering, and product support• Effectively handle multiple tasks and programs simultaneously while resolving customer concerns• Handling heavy call volumes numbering over 100+ calls daily• Effectively provided customer solutions to retain current customers• Personally responsible for 5-6 million in revenue yearly• Effectively meeting or exceeding monthly sales quotas• Extensive knowledge on Fiber Optic and POTS products sold• Offering whole house solutions on every call• Providing the customer with money saving alternatives• Educating consumers on products that are available to enhance communication and entertainment