Eric Bonilla Email & Phone Number

Las Vegas, Nevada, Us

- Azure DevOps tooling expert, integrating with Zendesk, WorkFront and Salesforce.- Integration master with Tray.IO and GitZen connectors.- Power BI Analytics layers built on top of tooling.- Flow automation to reduce errors, increase efficiency and increase utilization.

Las Vegas, Nevada, Us

Launching new gaming products from ideation to final delivery!

Reston, Virginia, Us

- Migrating to Amazon Web Services.- Upgrading Oracle Tuxedo

Austin , Texas, Us

- B2B Commerce utilizing IBM WebSphere Commerce.- Paymetric and RealEx Payment Gateway implementations.- Customizable System Configuration applications. - MDM (Master Data Management) employing IBM InfoSphere Platform.- Applying Project Management, Analytics, Business Acumen and people skills to drive requirements to completion.- Guiding stakeholders by asking appropriate questions to develop accurate reporting, timelines, and expectations.- Lead a Title I community robotics program to bring math and engineering programming to underprivileged children fostering a new generation of critical engineers.

Memphis, Tn, Us

- Designed 15 new enterprise-wide metrics for integration into the corporate incentive program, driving desirable employee actions, reducing costs and enhancing reliability. Improved FedEx reliability by 27% over 4 years.- Created dynamic dashboards, providing executive team with timely and critical information in succinct and relevant format.- Utilized regression, correlation and elasticity methods to craft business models, predicting customer behavior, market trends and competitive dynamics. Saved $7.2M annually with model implementation.- Led award winning project that improved Customer Experience claims measurements 77% via construction of customer profiles from call center data and development of targeted strategies for each distinct profile. - Drove project integrating new TSA package screening regulations into Next Day Overnight business segment, saving $2.4M in capital expenditures and maintaining targeted transportation times.- Opened access into lucrative $750M logistics warehousing segment by leading project to implement ISO 13485 (medical and pharmaceutical) quality management system.- Designed and implemented new 24-hour service from Brazil to North America, taking market leadership position overnight and increasing volumes by 65%.- Assimilated, incorporated and developed on project teams three major acquisitions in Mexico, Brazil and Puerto Rico, effectively tripling size of Latin American division.- Engineered overnight Farm to Door flower business effectively removing distribution centers from the logistics cycle acquiring 1800 Flowers, Teleflora, and Proflowers as customers and linking FedEx shipping solutions to their e-commerce platforms.- Managed project implementation of $3.2M next-gen wireless scanners throughout 28 countries, effectively planning for seamless purchasing, delivery, installation and training.

Memphis, Tn, Us

Directed a diverse and brilliant team in an acting role. Employed quantitative techniques (analysis, predictive models, statistics, optimization, simulation methods) and process improvement practices to solve complex business problems in diverse disciplines.- Developed Cost of Quality Model accounting for the true cost of a poor customer experience via predicting lost future revenues from customer turnover.- Process mapped and re-engineered the new Transborder Distribution product that improved customer experience with a 20% service level increase, generated 12% more revenues in the period after execution, aligned to our Corporate NAFTA strategy, and reduced costs by identifying redundant vendors.- Drove division to 3 perfect (100%) LRQA re-certification ISO 9001:2008 audits with no adverse findings.- Created the original dynamic Customer Experience scorecard utilizing MS SQL server and IBM WebSphere driving our new corporate SQI (Statistical Quality Index) measurement system.- Implemented corporate Quality Driven Management campaign throughout the Latin American division ensuring 100% of the employees received training in the new methodologies.- Envisioned and crafted an early warning elasticity model predicting when a customer may leave FedEx and which customer was most likely to separate from FedEx’s services.

Memphis, Tn, Us

Led 4 major proprietary systems development projects from idea to completion utilizing SDLC methodology and Quality testing practices. Managed Latin American quality program, ensuring compliance with ISO 9001: 2008 standards and adherence to customer quality demands.• Converted data into vital information by creating and administering divisional shipment record database on MySQL platform, allowing quick access to critical business data while adding zero additional costs to the enterprise.• Improved accountability throughout division by implementing new php and asp user-friendly web-based systems, to track action items by employee, department, due dates and importance.• Provided timely critical information for all project decision points within Latin America allowing for the right decisions to be made at the right time.• Created and implemented new elasticity models to develop targeted customer strategies for segments most likely to leave FedEx.

Arlington, Virginia, Us

36th Infantry Division - Led linguist efforts to translate critical documents supporting National and State of Texas Counter-Drug missions. Developed knowledge mapping, scenario analysis, heat mapping and risk management strategies designed to mitigate any pitfalls while exploiting all opportunities.

Analysis of data for development of Competitive analytics, Customer analytics and Latin American market segmentation models. Web Site Development, Process Improvements and Logistics Management.

Bs, Business

Masters, Mba